Scripting?
OK, to be fair, I just joined the forum to lookup something else, but it appears a no-starter. That being said, I noticed the word script in several of the posts, and wasn't aware scripting is an option. So there is a recent change where a script could
Instruction Request - Update Edge to Chromium Version
Hi, Do you have any instructions for updating all our Windows 10 PCs to the new chromium version? Microsoft publishes guides for Intune and SCCM only, if they did group policy support I would just replicate it in DC: https://www.microsoft.com/en-us/edge/business/download Also is desktop central able to update this product, since it does not use windows update. Cheers Luke
Fixes to Multiple Vulnerabilities
The following list of vulnerabilities reported by Tomasz Kuczyński have been fixed in Desktop Central. S.No Vulnerability Details 1 Basic authentication in the agent - server communication has been enhanced by Client Certification Authentication. 2 Improper
Add new Monitor in APM using OPM
Hello, I've installed OPM and APM Plugin in the same server. I'm now looking for a way to add a new monitor in APM Plugin. Indeed, when I connect to OPM and navigate to Apps--> Dashboard: I can see the APM interface. But there is no way to add a new monitor
Security vulnerabilities fixed in Firefox 83 and Firefox ESR 78.5
Hello All, Mozilla has released security advisories for Firefox 83 and Firefox ESR 78.5. A series of security vulnerabilities are fixed in this update. Find the details for the same below. CVE ID Description Impact CVE-2020-26951 Parsing mismatches
Security vulnerabilities fixed in Firefox 83 and Firefox ESR 78.5
Hello All, Mozilla has released security advisories for Firefox 83 and Firefox ESR 78.5. A series of security vulnerabilities are fixed in this update. Find the details for the same below. CVE ID Description Impact CVE-2020-26951 Parsing mismatches
Security vulnerabilities fixed in Firefox 83 and Firefox ESR 78.5
Hello All, Mozilla has released security advisories for Firefox 83 and Firefox ESR 78.5. A series of security vulnerabilities are fixed in this update. Find the details for the same below. CVE ID Description Impact CVE-2020-26951 Parsing mismatches
Client views
Is there a way to alter the views available to a client?
Request Status: Resolved and Closed (Advanced Analytics)
I have spent time looking through Advanced Analytics pre-built dashboards and charts and I cant understand why they would use Requests Resolved when trying to count how many request a technician has completed. I have setup and commonly see this suggested
Data Sync Status is failed Between Analytics Plus and Application Manager
I already Install Trail version of ManageEngine Application Manager and ManageEngine Analytics Plus but when I add data source as ManageEngine Application Manager its successfully added but now problem Fetch is Sync problem below problem is shown I
I want to add end users in the SLA escalation field instead of Technicians
HI, Is there any way to add an end users in the SLA escalation filed of Incident and Service Request? Right now only Technicians is possible. If any script is available for that please let me know. Thanks Mostafiz
How to export dashboard and chart then import in another workspace
Hi, Some times we want to delete workspace and create workspace newly, but I want to copy dashboard and charts. Do you have any solution to export and import dashboard and chart to another workspace? Thanks for helping
Java Runtime under Coretto java + Tomcat
Using AWS Coretto Java 11 and Tomcat 9, a Java Runtime monitor can attach to the running tomcat via JMX, but the statistics it gathers are far less than, for instance, an Oracle java based JVM: the garbage collections tab shows nothing, the configuration
O365 Manager Plus is now M365 Manager Plus!
Hello Everybody! We are glad to announce the release of M365 Manager Plus' build - 4406. It includes the following changes: Highlight: O365 Manager Plus is now M365 Manager Plus: To ensure seamless user experience with regard to Microsoft changing Office
Getting server current time in OpManager and its API
Hi, I need to get servers' current time in OpManager and access it via API. Apparently, the current time of servers isn't available in OpManager by default. If it's the case, How could I add it and also access that from OpManager's REST API? Would it be through adding a custom SNMP oid to a device profile? Thanks
Manage more than desktop
Hello Desktop central is based to manage desktop with agent setup on each assets for patching assets and remote controle Is it possible to extand management for inventory all IT assets (statics desktop assets, printers, switchs), and have also relationships
Multiple approval stages from Field and form rules
Hello! Is there way for me to set two Approve stages from Field and Form rules? $CS.setValue("APPROVERS",["$ROLE_ONE$"]); (Only sets one stage with one person) $CS.setValue("APPROVERS",["$ROLE_ONE$", "$ROLE_TWO$"]); (Still sets one stage with two person
Upgrade to macOS 11 Big Sur with Vulnerability Manager Plus
Hello everyone, Apple has released it's latest macOS 11 Big Sur, on November 12, 2020 worldwide and we are elated to announce that it is supported by Vulnerability Manager Plus from build version 100620. You can now seamlessly upgrade all your mac devices
Upgrade to macOS 11 Big Sur with Patch Manager Plus
Hello everyone, Apple has released it's latest macOS 11 Big Sur, on November 12, 2020 worldwide and we are elated to announce that it is supported by Patch Manager Plus from build version 100579. You can now seamlessly upgrade all your mac devices to
Upgrade to macOS 11 Big Sur with Desktop Central
Hello everyone, Apple has released it's latest macOS 11 Big Sur, on November 12, 2020 worldwide and we are elated to announce that it is supported by Desktop Central from build version 100579. You can now seamlessly upgrade all your mac devices to Big
Windows Patching Compliance with Asset module
Hi there everyone - I would like to see if our agency can monitor compliance with the Windows Updates via the Asset module. Has anyone had any success with this?
Profile not get assigned to a Windows 10 device
I've created profile for Windows 10 devices Enrolled device successfully, But in status i see that profile assignment failed for device with status "Failed" and remark "500 : DevicePasswordEnabled" What does that mean? and how to fix that
ADSelfService Plus
Hi It looks like removing the domain selection option is working not only for the normal user logon page, but also on the /adminLogin.cc page Now when I navigate to /adminLogin.cc I am not presented with selection between DOMAIN and LOCAL AUTH , therefore
Any ETA/Roadmap to integrate floor plan visual ?
Hello Do you have any ETA/Roadmap to integrate floor plan visual ? Regards
Wish: Collect the S/N of printers and the date of install (like screens)
Hello Is it possible to add in the values available, the S/N of printers and the date of install (as we have for screen connected to the desktop) thanks Cyril COHU
##DynDNS Monitoring OpManager##
Hi, When will OpManager support dynamic dns monitoring for public IP's that change constantly. When adding my device to OpManager using DNS name, it successfully changes, however it does not thereafter continue to look at DynDNS IP as when it changes, it continues to look at original IP, when device got added. Please, this is a urgent DEMO for a huge company that could bring potential big earnings to ManageEngine. Running Build: 11400. Brand New x32 install on Windows x64
SNMP Setting
hi i trying to configure SNMP setting on manageengine FW analyzer, but i get this note : "Only successfull devices will be saved" manageengine do not try any connection to the host, after clicking test button the note appear ? i use this way inventory\select
Change Request Triggering Question
Good Morning, My scenario is as follows: A Change Request (simplified) - is open and closed. Once that ticket is closed, is there a way for it to spawn a separate Change Request (specific to that original ticket)? This new ticket will just need to be
Filter available groups by defined fields in Template
End Goal: When a new request is made, I don't want the requestor to select the group memberships, I want to define them based on the company, Title and Office fields that they already are required to select. I could use creation rules to do this, but
Remote Control via SCCM
Hi there, today we found out about the remote control feature now beeing able to make use of CmRcViewer.exe. Unfortunately we can't manage to get this to work from SDP. When we click on the Remote Control Button we get a little windows telling us: Remote Control connection established but are not able to see the session. What part have we missed? When I run the command manually it works like a charm: "C:\Program Files (x86)\Microsoft Configuration Manager\AdminConsole\bin\i386\CmRcViewer.exe" REMOTEMACHINE
url to open requester search by phone
Hello, the goal I want to achieve is to connect my voip software with Service Desk Plus. My software allows me to open an external url using the phone number value (eg http://my.crm.com?caller-id={CALLER_ID} ) I am manually trying to open the requester tab but I can't figure out exactly what url I should use to filter by phone number eg using user id use this url /SetUpWizard.do?forwardTo=requester&isUser=true&viewType=details&userId=970 Is it possible to replace userId with phone number? What field
Support DDNS
Hi, The Opmanager supports management by DDNS? Best regards. Gustavo
Email notifications not going out to End Users.
Hey there, Our current setup is that a end user can submit and email to the help desk and a ticket will be created and show up in the queue. In addition, if we want to make changes to the ticket or need approvals, etc. An email used to send out to the
Restrict Mobile Data usage For Apps MDM Cloud
is it possible to restrict mobile data useage in the profiles or in app settings for mobile applications, i am primarily thinking about app downloads and app updates. Thanks
Third Party Updates Firefox
Hi, we activated the third party updates in the Patch Mgmt and Firefox was updated in English instead of German. is there a possibility to put the updates in german?
SDP and Office 365 - Plans for Modern Auth for fetching emails.
We use Office 365 as our mail provider. SDP users IMAP to fetch the emails. That uses Basic authentication. Microsoft was supposed to have disabled Basic Auth but delayed that due to Covid. As a company we have decided to move on this now. We disabled
ServiceDesk Plus API task update
Hello, I'm trying to update a task from request though the browser page. It works fine from my python script, but i would like to ue a direct url in my project. Is there a way to convert put request to url ? Py code: import requests url = "https://web.site.com:1234/api/v3/tasks/36311"
Installing Desktop Central agents using Start Up Script - Does not work for remote PCs
The following guide is great for machines that are on premise, But remote users are not affected by it. https://www.manageengine.com/products/desktop-central/agent_installation_windows_gpo.html The only solution I see is running the startup script as
Technician username not updating
Hi, We have an issue with a technician who has changed their last name in AD. It has not updated in service desk. I tried to manually update the user but it kept finishing with failed to update. Thanks Adrian *Edit - Just to add, we are having issue with the AD username that has changed in AD that is not reflecting in service desk. So they are unable to login
ADSelfService Plus 6012 Release
Hello everyone, We are glad to announce the release of build 6012 with the following features, enhancements and issue fixes: Features: MFA backup codes for authentication: Users can now prove their identity using backup codes when they cannot access the
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