Checklist Query Request
Hi, Please can I request two querys in relation to Check List data. Report 1 - Associated Checklists Showing any Checklist that has been associated with a call. Date Filter on Associated Date (Today, Yesterday, last week etc.) Fields required: Request
Option to escape special characters when passing objects to custom script
We would like the ability to escape problematic characters found in objects when they are being passed to a script. An example is a recent user with the first name of "D'Artra". When this is passed as a parameter in a line using the %givenname% variable, it breaks the script due to the extra apostrophe.
Pre-Scheduled Terminations (Be that Disabled or Delete)
I'm wondering (unless I'm not seeing it as its already there) is it possible to get some sort of scheduling system to set up a task/workflow to happen at a given time in the future for disabling or deleting a user. Scenario - Human Resources informs
SNMP v3 credential in OpManager not able to access Canon iR ADV printer
Hi, I configured SNMPv3 in one of our Canon iR ADV printer. Works fine through all SNMP clients I tested (snmpwalk.exe and Paessler SNMP Tester). But it's not working through OpManager. I'm sure all details are exactly provided as done in snmpwalk.exe
General Ledger (GL) codes per item in purchase order
Hi, Currently, in SDP, a GL code can be assigned for entire purchase order. In case there are multiple items in the same order that correspond to a different GL codes, such as hardware and software, this can become an inconvenient problem. Is it possible to implement GL codes per each item in purchase order? Thank you, Miron
[Take a two-minute survey] The state of ITSM two years into the pandemic
Hi there, We hope you are healthy and safe. We're conducting a two-minute survey among IT professionals to understand the effectiveness of ITSM during the pandemic. This survey will focus on understanding how the ITSM policies of organizations have
[Take a two-minute survey] The state of ITSM two years into the pandemic
Hey there, We're conducting a two-minute survey among IT professionals to understand the effectiveness of ITSM during the pandemic. This survey will focus on understanding how the ITSM policies of organizations have held up over the pandemic and on
Approval outcome notification
Hi, I would like to request custom notification feature for change/release WF approvals. Use case: We use multiple approvals in our WFs. Each approval is going to specific CAB group based on various criteria specified in the WF to prevent technicians
HTTPS: "Bad Request This combination of host and port requires TLS."
Hi! I tried to use a self signed cert and after restarting SDP I received this error message: "Bad Request This combination of host and port requires TLS." How can I change back to HTTP? I cannot access the GUI of SDP so I guess I need to edit some config file? Thanks
Dynamic Stage Approval
We have a requirement where need to add another approval stage to the Service Request based on the certain custom field value within form. Let say when someone add a request for phone it will be directed to manager as designed but if a requester selects an upgraded option, then the senior manager from other department need to approve that request as well. We could not find any option to do that under "Form and Fields Rule" to dynamically add the Stage or using Custom Triggers because we are not able
Links to Attachments Need to be Included in Notifications
Our staff (both requestors and technicians in the system) prefer to respond to requests through email. I have been unable to find a variable in the notification templates to allow us to include them. We would like to have the following abilities: 1.
[Analytics Plus - Free training] Virtual classroom training session for beginners
Hello folks, We're hosting the next free training session for beginners on Nov 23 and 24, 2021. During the session, we'll cover topics that can help you kick start your analytics journey effortlessly. We'll discuss how to import data into Analytics Plus,
Desktopcentral MSP - connection reset
[originaly posted on the msp side, but didn't get any answer, the sub-forum seems kind of dead] Hello everyone, We are using MeDC MSP to manage some customers computers (towers/laptops) that are either in constant motion (laptops) or have low IT needs (small customers with no domains, no servers, who just needs support/updates). Network design looks like that : [ MeDC MSP server ] -- [ firewall with opened ports for DC services ] --- [ Internet server-side ] --- [ Any internet access / public internet
Report of technician last login and quantity of login
Hi I wonder if we can have a report (SDP MSP) that shows the last login of the technicians configured and alslo the quantity of logins performed during a period of time (month, quarter and year). Thanks in advance.
Duplicate CI
When viewing the relationship view of a User in CMDB, I have found that some of my Users have duplicate CI's for Monitors. This must have happened when importing monitor assets. When viewing the ALL CIs under CMDB, or in the User Relationship view, I
Logons stopped
Seems all logins stopped on our local copy of Helpdesk. Domain has worked flawlessly for a long time, now I can't log in with any domain users, and worst of all, I cannot get in with a local admin account either. Help!!
OpManager to ServiceDesk Plus Cloud Integration
We have not been able to log a ticket from OpManager to SDplus Cloud. The integration seems to be setup as required. The sync button works and says it has synced successfully. When I try to test the log a ticket function using the "Test" button it
C# API sample code
Can someone provide some sample C# code that calls a Service desk API?
API V3 example to view all requests using a user created filter
Hi Does anybody have an example of using API V3 input_data to get all requests using a user created View/Filter. The documentation here:- https://ui.servicedeskplus.com/APIDocs3/index.html#view-all-requests shows the use of filter_by:- {"list_info": { "row_count": 20, "get_total_count": true, "filter_by": {"name": "Open_System" } } } which when I encode the does return data, however I think "Open_System" may be a preconfigured View/Filter. When I change the above to use my user created
[Term of the Day]:User Experience (UX)
Term of the Day “User Experience (UX)” Definition — What is User Experience? The term User Experience (UX) was coined by Dr. Donald Norman in the 1990s, a cognitive science researcher who was also the first to describe the importance of user-centered
AD Connection
Hi everyone, I have two questions : 1) To link my ServiceDesk Plus Cloud users with the AD, should I use the Porvision App from the ESM Directory or the SyncTool for Zoho Directory ? 2) The provision App keep giving me the error "the user name or password
[Resource Access] prompt for domain credentials when logged using AzureAD
HI, I don't know if its in your roadmap, but it would be great if it was possible to type the domain credentials during the windows remote session. I'm using AzureAD authentication for my users login but they can't open a remote session with any credentials.
Disable "Add notes" action in closed request.
Hi! Is there any possibility to disable "Add notes" or any other action in closed request?
technician role for close
Hi dear I have a question about technician role when he want close a request. when he select close from status,in open windows,he see a radio buttom feild with 2 option: "has requester acknowledge...?" so he can choose yes!! and close the request🥴 is
how do manageengine servicedesk Disable login from all users
ServisDesk giriş ekranında, teknisyen olmayan kişilerin Active Directory bilgileriyle giriş yapmasını engellemek istiyorum. We want to remove "ad" login authorization from all users.
Installation through Self-Service Portal asks for admin credentials
HI, I created a package like packagename.exe /SILENT. It was successfully added to to all users group and is shown on the clients in the self-service portal. When a User tries to install that package, UAC pops up asking for admin credentials. This is
script to uninstall all Adobe Acrobat
It looks like there was a script from 2017 in the script repository: https://www.manageengine.com/products/desktop-central/script-templates/software-remove/remove-adobe-acrobat.html but it's no longer there. does anyone have this script? or was it removed
Profile Deployment Failed error - 405 : InteractiveLogon_MachineInactivityLimit
I have a profile that is successfully deploying across multiple windows machines, however a machine that was recently joined to the MDM is receiving an error of the MDM profile deployment failure with the error remarks "405 : InteractiveLogon_MachineInactivityLimit".
problem to add vcenter 7 to opmanager
hello i want to add vcenter 7.0 to opmanager 12.5.129 but dont add and a error occurd :Failed to connect the VMware Host WebService(Device may not be reachable/Credentials may be wrong) anf erro log is : [13:53:11:846]|[07-11-2020]|[com.adventnet.opmanager.virtualerr]|[INFO]|[272]:
ADManager plus GPO editing
Dears, I try to update an existing GPO about Register keys. But i don't have access to the "preferences" settings of the user configuration to edit Registre keys. Without this function i can't work on my GPO from ADManager. Thanks for your help
Monitoring Dell VXrail
Hi, Are there by any chance plans to monitor Dell VxRail environments? Regards, David
Requests workflow
Requests workflow is quite limited in ServiceDesk Plus Helpdesk module. I'd like to have a basic workflow that would: 1) submit an approval upon request submission 2) based on approval acceptance, trigger a task to a specific group 3) based on the task
Which SDP patch is the latest (11.3.11309 or 12.0)
Folks, Perhaps I'm confused, but the release notes state that the latest service pack is 12.0 and has a description of those changes (released 25 October, 2021), but there is no patch for this on the site and the application reports the latest patch to
Problem with the inventory module
We are having problems with the inventory module which is not registering the IP address and MAC address fields of the client computers. The strange thing is that in the agent module these fields are registered with the information.
ADSelfService Plus' latest build 6116 released with some security fixes
Important announcement: ADSelfService Plus 6116 has been released with the following issues fixed. Security Issue Fixes : All the API endpoints have now been strengthened to be more secure. A security vulnerability which allowed performing unauthenticated
Requestor Last Login Report
Hello, We're beginning a cleanup of our SDP environment we've had for 5 years and we'd like a report that lists all active requestors with their last login time. Based on this we would eliminate users who haven't logged on it the last year. Can someone please provide the query script to pull this information? Thanks, Matthew
Multi-Select fields need to be available from advanced search, custom views, column picker
I noticed that the Multi-Select Fields are not available in the Advanced Search, custom views, nor in the column picket on the request view . I have some requirements that now make it very problematic because those are not able to be searched or added to the columns Please Add this functionality
ServiceDesk Plus 11301 Desktop Central integration
Hi, we recently upgraded our on premise ServiceDesk Plus installation to version 11301. When trying to enable Desktop Central integration we get the error. "Aw, snap! No internet on the server machine." We do have an internet connection on our server.
Incoming test mail failed
Hi Team, We're having trouble configuring our mail server in free edition of service desk. When we try to save the configuration, it says the username and password are invalid, although our credentials are valid. The problem is with the inbound settings,
End user notification of patch status?
Is there a way to notify end users if there Laptop/PC is up to date with the configuration we are using? Users complain that they dont know if they are up to date on the monthly patches, and some will keep asking after patch tuesday if their PC is up
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