End user notification of patch status?
Is there a way to notify end users if there Laptop/PC is up to date with the configuration we are using? Users complain that they dont know if they are up to date on the monthly patches, and some will keep asking after patch tuesday if their PC is up
Request from OpManager - Automatically Close once monitor OK?
How do I have tickets generated in SD Plus close once the monitor in OpManager is back to normal? For instance device offline, ticket generates, devices comes back online, ticket is still there. Windows Service Monitor, service stops, ticket generates,
Script doesn't work on another form
I have a Subject update script I use on one of my forms. It works just fine. I have another template I've built and I'd like to use the script on it as well. The script just pulls information from fields on the form and adds them to the subject. I've
What is the explanation on this: Downloading patch-scan-data.xml.gz failed with error code : 60000
I have about a dozen machines from different locations failing with this error on patches. I haven't been able to find anything here or on google. There are other machines at the same sites that are patching fine. It's just a dozen or so that aren't.
[Community Digest] ServiceDesk Plus - October 2021
Here is the monthly rewind for October 2021! Version and Build releases: 11308 (Released on 01 October 2021) 11309 (Released on 15 October 2021) 12000 (Released on 25 October 2021) Check our ReadMe article for more details. Product Highlights: Behavior
Add Terraform to CICD
Does anyone know if there are plans to add Terraform to the list of CI/CD plugins? Thanks
Large Migration Leap
We are currently using the 32-bit version; build version 10.0 of ServiceDesk Plus. Is there an easier way of just building out a new server to the latest version, and migrating the DB over to the new one? If so, what is the best course of action.
How can I hide a fild on the Default Request Template?
Hello, I want to hide a field I just created in the Default Request Template when the call is first opened (actually when the status is open). Then I want the area to be shown when a custom region is selected. I created the rules as I mentioned below,
[Solved] - Failure: Unable to get ATKey from server
Hi, Just trying to integrate SD+ and Analytics + but getting the above message. Is that usually just wrong username and password? Thanks in advance!
[SD-96511] Business Rules stop working after upgrade from 11207 to 11301.
Hello. After install update 11303, the issue was partially solved. Right now, rules are working randomly (some cases info are being populated by the rule and other not, being the same rule). I appreciate your help.
Menu bar disappeared after the upgrade from 11200 to 11309, how to fix it.
Hello, This is how the SDP portal looks like, we cannot find the Upper menu to access different module. Tried different browsers. Tried incognito and InPrivate modes. Deleted browsers cache, Deleted %temp% Then raised a case with the support which
[Virtual MeetUp] Learn why you should enable Advanced Analytics for your ServiceDesk Plus
We hope you and your family are staying healthy and safe! We are glad to invite you all for our 12th session of Virtual meetup, which is scheduled for 18th November 2021, registrations are open now. Kindly pick a suitable time zone and register today.
Increase limit of additional fields
Hello. Would it be possible to increase the limit number of additional fields from 90 to 150? We have really complex Templates and we have run out of fields. Is there a way to manually override this limitation? What is the reason behind this limitation?
Deprecated Chrome security misconfiguration
The "Outdated plugins are allowed to run" security misconfiguration is no longer valid for Chrome (policy has been deprecated since v88) and should probably be removed as a misconfiguration in MEDC/EP add-on. If enabled, loading chrome://policy/ in current
Automate reoccurring with many tasks
I'd like to be able to create a parent ticket (preventative maintenance task) each month that then also creates daily tasks for completion. The end goal would be to have 1st Day of Month Request #ABC automatically created - Tasks for
Double entries in DTC when imaging new machines
Anyone else having an issue when you image a new machine it puts double entries in DTC? The machines have the same IP and same MAC listed but there are 2 entries in DTC.
Close Request via Email
Is it possible for users to close their own tickets by responding to an email received from manage engine?
ESCALATE by email
Does anyone know of a way for a user to escalate a ticket by replying to the original email they receive when they placed the ticket. When they reply to a ticket it goes into the conversations and I need a way for them to escalate the ticket to the IT
Online storage for packages
Hi I see for Desktop Central cloud there is online storage for uploading software for deployments. It says there is 9GB available. is that amount available for all the software packages we can upload or just the maximum size for each package. If its the maximum
[Term of the Day]:Nanorobotics
Term of the Day “Nanorobotics” Definition — What is Nanorobotics? The term Nanorobotics is also known as Nanomachines or Nanobots. It is the study of robotics at the nanometer scale and includes robots that are nanoscale in size and large robots
[SDF-95544] Add attachment to Contract using API V3
Hi everyone ! I have now tried for quite some time to upload an attachment to a contract using a POST request to /api/v3/attachments Is this possible anyway? The link to https://help.servicedeskplus.com/api/request-operations.html%24Attachment is dead.
how to hide checklist
Dear SD team, Could you please guide me on how to hide the checklist button in request details page or requests list view
Change request audit on deletion
We have noticed that there is no trace in the system logs when you delete a Change record. Is there any auditing in place in the Change module? Can you enhance the system so that deletion of Change records is added to the System log in line with deletions made in other modules eg Problems and requests. Thanks
Microsoft Edge for Chromium business updated to 95.0.1020.40, fixes several high-severity security vulnerabilities
Hello everyone, Microsoft Edge for Chromium business has been updated to 95.0.1020.40 for Windows, macOS, and Linux. This update comes with fixes for 8 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Microsoft Edge for Chromium business updated to 95.0.1020.40, fixes several high-severity security vulnerabilities
Hello everyone, Microsoft Edge for Chromium business has been updated to 95.0.1020.40 for Windows, macOS, and Linux. This update comes with fixes for 8 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Microsoft Edge for Chromium business updated to 95.0.1020.40, fixes several high-severity security vulnerabilities
Hello everyone, Microsoft Edge for Chromium business has been updated to 95.0.1020.40 for Windows, macOS, and Linux. This update comes with fixes for 8 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Edit Account for Change
A Cannot edit an change efter it Closed. The reason i want to do this is statistical reasons. I have a change who has the wrong account assigned. A was cheking the roles and the permissions. The user who is doing is has role Change Manager with
Google fixes 2 zero-days along with several high-severity security vulnerabilities in Chrome 95.0.4638.69 stable channel update
Hello everyone, Chrome stable channel has been updated to 95.0.4638.69 for Windows, macOS, and Linux. This update comes with fixes for 8 security vulnerabilities. Google has disclosed that it is aware of exploits for 2 of these vulnerabilities CVE-2021-38000 and CVE-2021-38003.
Google fixes 2 zero-days along with several high-severity security vulnerabilities in Chrome 95.0.4638.69 stable channel update
Hello everyone, Chrome stable channel has been updated to 95.0.4638.69 for Windows, macOS, and Linux. This update comes with fixes for 8 security vulnerabilities. Google has disclosed that it is aware of exploits for 2 of these vulnerabilities CVE-2021-38000 and CVE-2021-38003.
Google fixes 2 zero-days along with several high-severity security vulnerabilities in Chrome 95.0.4638.69 stable channel update
Hello everyone, Chrome stable channel has been updated to 95.0.4638.69 for Windows, macOS, and Linux. This update comes with fixes for 8 security vulnerabilities. Google has disclosed that it is aware of exploits for 2 of these vulnerabilities CVE-2021-38000
Pipe reports in to configurations?
Is there any way to run a report, for example, show me all computers inside a custom group that do not have Microsoft Office 365, then take those computers and pipe that output in to a software install configuration?
Endpoint Security port scan settings?
We have the Endpoint Security add-on enabled which has a feature called "Port Audit". This scans network ports on the managed computers and spits out a report of which ports are open. Normally this would be fine except we have an internally used chat
Unable to search Archived files from the portal (they are located in the directory)
Hello, I want to search for recently disabled users for the last 3 months. it shows me up to the oldest log of July, 2021 And also shows me a list of .zip archived file located in the local folder. How do I make it search within the zip archived files
Move to new server
I am using the instructions found here: https://www.manageengine.com.au/products/ad-manager/admanager-kb/how-to-move-admanager-plus-to-new-server.html What is this? Now Open a command prompt on the new server [Using Run as Admin]→Navigate to <installation-directory>\ManageEngine\ADManager
Duplicate Assets (_old)
Noticed we are getting alot of duplicate assets all prefixed with _old_# (# being a incremental number for duplicates). We are running an older version (8.0.0 Build 8027) but had been working well previously. Asset script running from Startup GPO Anyone know how/why this is happening and how I can get this resolved and assets merged?
Receipting assets via purchase order - provide serial number for non Workstation assets.
In the process of kicking off asset management in SPD, build 11302. Im currently backing filling purchase orders ahead of scanning / importing desktop / laptops etc so that i can link recent equipment back to its original PO paperwork. For Workstation
Servicedesk upgrade 11309 has been failed
Hi I want to upgrade Servicedesk plus to 11309 but upgrade process had been failed please help me
Blocking Win11 Update/Upgrade
While I already have a GPO that should in theory stop PCs from updating to Win11 is there anything I need to do in Desktop Central to also make sure that endpoints will not update to Win11 until we are ready to do so? Caveat: we are testing Win11 on
Agent Download problem
With this upgrade, the existing agents used for scanning Windows machines have to be replaced with the DesktopCentral agents. Support for scanning Windows machines by using WMI and Linux/Mac machines that use telnet and SSH is also removed.
Old Apache Version
Current Build: 10.1.2127.13 Current version of Desktop Central server includes a old version of Apache under ManageEngine\DesktopCentral_Server\apache\bin Version 2.4.46 This version is out of date and should be updated with the next release Note, this
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