How Can Gaming Desktop Concepts Improve Endpoint Visibility
Hello Pitstop community, While going through the discussions on pitstop.manageengine.com, I noticed many teams mention the difficulty of keeping tabs on endpoints that go offline or are only intermittently connected. Quick visibility into these machines
Loanable assets
Hi, Team, Loanable assets only are displayed if they belong to the same site as the requester. However, this shouldn't be the rule. If you have loanable assets centralised on one site, only requesters from that site would see them. Maybe you should list
Change status when requester responds
I have set up a Timer Action that checks the status of the ticket, and sends 3 reminders over the course of several days and then closes the ticket as no response from user. That part for the most part works fine. Here is where I need assistance. I need
Notify REQUESTER when a task is assigned
Hello, would like to notify the requester that action is being taken on the incident = task is being assigned (in my case we are "setting an appointment" - is there any way to include the REQUESTER when the task is assigned or when the task "reminder"
How to pull AI-driven search traffic data into Analytics Plus from GA4?
Hey everyone, Has anyone tried pulling AI-driven search traffic data from GA4 into Analytics Plus? I’m dealing with a lot of traffic coming from SGE, Perplexity, and other AI-powered search results, but GA4 doesn’t break this out clearly. I want to track
WINRAR 7.13 (X64) Security Vulnerability– Immediate Patch Advisory
Hello everyone ! A high-risk security flaw has been identified in WinRAR version 7.13 (x64) that could let attackers execute malicious code via specially crafted archive files. Systems with this version installed and not updated are at immediate risk.
WINRAR 7.13 (X64) Security Vulnerability– Immediate Patch Advisory
Hello everyone ! A high-risk security flaw has been identified in WinRAR version 7.13 (x64) that could let attackers execute malicious code via specially crafted archive files. Systems with this version installed and not updated are at immediate risk.
WINRAR 7.13 (X64) Security Vulnerability – Immediate Patch Advisory
Hello everyone ! A high-risk security flaw has been identified in WinRAR version 7.13 (x64) that could let attackers execute malicious code via specially crafted archive files. Systems with this version installed and not updated are at immediate risk.
Threats & Patches Dashboard
Hi, Is it possible to exlcude some endpoint from the threats & patches dashboard? We have a large number of devices that have the AC agent installed so we can do remote management of them however we do not patch them due to the nature of what they do
Backup Information
I'm having trouble locating the area to review if nightly backups were successful or if they failed. If someone could direct me to the needed area that would be great. Thanks, Rob S.
Ctrl + Alt + Del in RDP
Hello, Ctrl + Alt + End (equivalent to Ctrl + Alt + Del) to change password on RDP will bypass the password policy enforcer even though the client is installed on the remote PC. If I am physically in the office with the PC then Ctrl + Alt + Del to change
Revert do free license
Hi, If I have paid annual license for adselfservice plus, it is possible to revert back licensing to have free version (50 users), or do I need to reinstall the product from the scratch ? Thanks.
wawa
Change SLAs for ServiceDEskplus Cloud
We are in the middle of refining our Change Management templates, business rules and configuration but realised there are no Change SLAs? CRs often should have SLAs for the ff reasons: Set expectations for response and resolution times. Ensure timely
Slow Performance or Crashes on Android Tablets with ServiceDesk Plus v12.2
I've noticed significant lag and unexpected crashes when using ServiceDesk Plus v12.2 on Android tablets. I've already tried reinstalling the app, clearing cache/data, and updating Android, but the issue persists. Has anyone else experienced this? Any
Change roles
Hi, Team, Just as it is possible to have user roles, just like there are technician roles, why not have user group roles, just as there are support group roles? For example, if you have multiple teams that need to test or review changes, and they are
PMP move from linux to windows
Hello. I've been looking for a document that describes an approach for migrating PMP from Linux to Windows. Would it be something like restoring DB from Linux deployment to Windows with the same application version? Are there any nuances?
OS Deployment Add Application Integration with Software Deployment
Hello, I am told that you guys are working on integrating the OS Deployment application packages and the Software Deployment packages module in Desktop Central. Any ETA on when this will be done? If no ETA, are you guys customizing the OS deployment add
UEMS FOLDER USER RIGTHS
Hi, For an automated process, I have to allow remote access to the UEMS installation folder. I have set the necessary right to my specific service account, but the right is reset periodically. After some search in Windows event, I found that a Java process
How does one enable TACACS+ in the NCM?
I am new to ME OpManager, and neither Google nor the forums provided an answer. I was told by ManageEngine employees that TACACS+ was available through the Network Configuration Module. However, when I go to the NCM tab in my OpManager dashboard, I do
The ManageEngine User Conference is coming to London!
Hi there, Join us in the heart of London for two days of powerful learning, networking, and IT innovation. Dates: October 23–24, 2025 Venue: ICC Maritime Suite, ExceL London Here’s what’s in store: IT Leadership summit: Learn how to thrive in an AI-first
Customer internal IT access
Hi, I am curious to see how Manage Engine / community handle customers internal IT access into EPC MSP. I have a customer who has their own internal IT and assigning the customer administrator role seems to give them more options than i feel would be
EC MSP / Customer Admin permissions
Hi, I have a question about a feature that we get asked a lot about from our different Customers that are using EC MSP. So basically we have Customers that have their own IT Department and are using EC MSP with a Customer Admin Role. So that means they
RecoveryManager Plus rolls out build 6303 with minor issue fixes.
We are glad to release the latest version of RecoveryManager Plus, build 6303. Enhancement The backup performance for the Microsoft Entra ID module has been enhanced. Issue fix: An issue with configuring AWS S3 buckets as a repository in RecoveryManager
Deploy a patch that's not available in the store
Hi, Wondering how I would upload a patch to be deployed to my remote machines, when the patch itself is not available in the supported patches? It's a patch for Dell systems, I have the patch download from the Dell website and would like to upload it
[SDF-65806] Technician Picture
HI, I like the changes you made in version 11 to edit the technicians. But.. Why can't we add the technicians picture o n the edit page? It looks like you would be able to do that from there. Also - can we have an option to lock the technicians picture - so they cannot edit it? Thanks.
Customization of Widget shown on Right side of all request screens
Does SDP (Cloud) allow customization of fields shown in the right side panel in all request screens? We do not use all of the default fields, and we like to instead be able to place some of our custom fields. Our prior system showed all data on one
Show Ticket Number Request and Type in Change
Hi, Is there an option to add the information of the tickets associated with the change to the columns? We are looking for the first view to show us which ticket it is associated with (ticket number) and what type of ticket it is (incident or requir
Reorder in Reports doesn't do anything
I drag Incident Management and Problem Managent to the top. When I apply the changes, the don't persist. Nothing changes. Not even going into Reorder and sorting alphabetically changes anything.
Integration with InTune (Endpoint Manager)
As more clients are moving toward InTune and co-managed environments with SCCM it would be great to integrate the Asset Discover and management with this product.
Database table where the custom fields are stored
In the central endpoint, I have created a series of custom fields, and I need to query the database to retrieve these custom fields, but I haven't been able to locate the table where they are stored
EventLog Analyzer abnormal
I use EventLog Analyzer。Now the following error is prompted, how do I handle it. The ES \ CachedRecord folder has exceeded its threshold limit. This will affect real-time log processing and alerting.
ServiceDesk OnPrem integration with Analytics Plus Cloud
Hello everyone, Im looking for integrate ServiceDesk Onprem with Analytics Plus Cloud, and I have some doubts: - is it possible to connect SD Onprem licensed with Analytics Plus Cloud trial? Or I have to have an Analytics Cloud license to do it? Im trying
Create user from a non-technician saving a CSV file or sending in an email
Hi Guys, I want our HR Department to start the process of creating a user but I don't want to assign them a technician license, is there any other ways to initiate this. We don't have any HR systems that are in the Integration area. Thanks John.
How to import all users from one instance to another SDP instance
Hi How can I import all users (non technicians/requestors) from one instance of SDP to another (on premise)? It would be from enterprise to standard version if that matters. Where to I get the user list as csv to import here? Does a requestor need a username
Reports on requests having multi-select additional fields after v.14.9XX
Hi, Team, After your recent changes to the SDP data model, I can't retrieve all the values of a multi-select on a single query. As it seems that one can't use nested selects on SDP reports, how can we retrieve those values (multi-select additional fields)
how to update from 14.9 to 15.1
Hi guys how can i update from 14.9 to 15.1 i can´t find any update files to the 15.0 :-(
Why Manageengine NetFlow analyzer stops
Hello, I have an evaluation license to test Manageengine NetFlow analyzer , I've installed it on Ubuntu I used this manual https://www.manageengine.com/products/netflow/help/installing-and-starting.html First how to know and check everything is ok ? I
Field and Form Rule - Group List
Hi Been banging my head on this one for a while now. I'm trying to filter out my support my support group list in a template. Here is the script: $CS.removeOptions("GROUP",["Admin","Appeals","Adjustments","Claims","Claims - Care Plus Rerouted","Claims
LoggenInUser in footer reply
hey, just want to ask if there is an option to add an variable of a current logged in user in ServiceDesk ? For example as we have 'technician', can we add a loggedinuser ?
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