Performance of Service Desk on Chrome and Edge
Hi Just wondering if anyone else has noticed that service desk is running like a dog on Chrome and Edge, especially after open for a few hours. We are on prem, have about 20GB associated to VM, so I don't think the issue is server side.
[SOLVED] Server will not start (Windows)
We have an old instance of ServiceDesk Plus that we use for lookup of old jobs (we are now on SDPMSP) Today we have found that we can no longer connect to it. Upon investigation, the Service is running, but this is what we are seeing in the serverout0
Integration SAP with service desk plus
Hi, Whenever raising the service request in SAP, it have to create service request in service desk plus also. To achieve this requirement we are trying use the REST API of service desk plus as explain in the below url. https://www.manageengine.com/products/service-desk/help/adminguide/api/api.html Could you please guide me how I can achieve this. I can understand that the general form of the API url as below. http://<servername>:<port number>/sdpapi/<module> Here i am looking right API have use
Advanced mail server security using OAuth authentication
Hey there, a bit of news for you! You can now setup mail server settings in Mobile Device Manager Plus using OAuth authentication. You might have already heard about this, but we're to explain the details. Both Microsoft and Google are deprecating the
How to Submit request for Reappoval?
I'm building a form that will require approval. If the form doesn't have all the required data or some is incorrect, the form is rejected and the requester is notified. The requester can then edit and update the request. But they are unable to submit
Script to auto assign between two techs
We have 4 techs in our team (split into 2 levels) & would like to be able to randomly (or round robin) assign specific calls based on a business rules to 2 techs. Currently we have the auto assign set for the unassigned requests but we can only use this
Auto remove users who left the organization
Hello Sai, How we can manage the Requester/Technicains in the SD Plus who left the orgnaization. Is there any possibilities, we can remove users automatically from SD+ if their accounts are disabled or deleted in AD.
How to get report for 4yr old assets ?
Hi Everyone, I am looking for report for 4yr old assets ? in Asset explorer
Use same probe for multiple customers
There's a way to use the same probe for multiple customers? Currently we just have 1 probe for 1 customer but we will be monitoring for around 4 customer and we want to avoid install a probe for each new customer.
MIBs for Traps generated by OpManager
Hello, we are utilizing OpManager's Trap Profile (notification) feature to inform another system about SNMP Traps received by OpManager. Those (notification) traps sent by OpManager all use the same OID -> 1.3.6.1.4.1.2162.100.5.1.2.1 However the receiver
MFA and HA server Issue
Hello, we have a PMP primary and HA server configuration. The HA server works fine, but only with "SAML Single Sign On" disabled. If we have "SAML Single Sign On" on and "Active Directory" off, this copies to the HA server and messes up the Multi-factor
Exchange Reporter Plus demo lab
Hello, Im trying Exchange Reporter Plus hands on demo lab console http://demo.exchangereporterplus.com/ If I run this report: ReportsàExchange onlineàMailbox Quota Changes It says: „This functionality has been disabled in the demo.“ But I want to check
Reset Admin portal but it doesnt work
We're using the free version of ADSelfService Plus to send out password expiration reminder emails. I changed the default admin password but when I do, the new password doesn't take effect nor does the old one work. Any suggestions on a fix?
Endpoint Central Free training (June & July 2022)
FREE TRAINING SERIES Hello, We're back with another set of free training webinar sessions. Join us on our 6-part training series from June 15, 2022 to July 20, 2022 for a training session on ManageEngine's unified endpoint management & security solution.
remote control not working sometimes - random
We are on 10.1.2138.11. this problem seemed to start when we upgraded to this version. on some random PCs we can't control the screen but on those same systems we CAN do other remote management (services,command prompt, etc). doesn't matter which
Masterclass 2022 - Episode 5: Introducing new features in ServiceDesk Plus Cloud (June 29)
Hi there, ManageEngine's Masterclass 2022 series has one last surprise episode for you! In this episode, we will check out all the new features and key enhancements released in ServiceDesk Plus Cloud in the last six months. Learn how features like Asset
Masterclass 2022 - Episode 5: Introducing new features in ServiceDesk Plus On-premises (June 30)
Hi there, ManageEngine's Masterclass 2022 series has one last surprise episode for you! In this episode, we will check out all the new features and key enhancements released in ServiceDesk Plus in the last six months. Learn how features like space management,
add supported file types / extensions that can be uploaded in Solutions
Can we add supported file types / extensions that can be uploaded in Solutions ? It now says file extension not allowed.
ServiceDesk Plus MSP - version 10.6 - Build - 10605 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.6 - Build - 10605. Please refer to the Migration path table available here and upgrade to our latest build 10605. This release has more customization and widgets enhancements.
Deleted the junk notification filter rules
Hi, I accidentally deleted the Junk Notification Filter rules from the OnDemand version of SDP. Does anyone have a screen shot of these default? I see someone had the same problem about 10+ years ago on this forum, but I figured I'd request a fresh
Expired APN, when I try to renew UID does not match
Hi, our APN certificate expired about a year ago. When I tried to renew it, my UID does not match and I get "UID in renewed APNS Certificate does not match". Do I need to deprovision all my devices and start all over again? I am really not entirely
ServiceDesk Plus MSP - version 10.6 - Build - 10604 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.6 - Build - 10604. Please refer to the Migration path table available here and upgrade to our latest build 10604. What's new in 10604? Enhancements SDPMSP-15208: You can
API call to generate a password
Hello, What is the proper API call using curl to generate a password? curl -k -X GET -H "AUTHTOKEN:$TOKEN" -H "Content-Type: application/json" -d 'INPUT_DATA={"operation":{"Details":{"POLICY":"Strong"}}}' https://pmp.local:7272/restapi/json/v1/passwords/generate
Agent installs but doesn't run
I have recently purchased Endpoint Central and am in the process of rolling it out to a small number of machines. I have changed the default port that HTTPS uses to 443 (so that I can use CloudFlare to make it public facing) and have updated the NAT Devices/Ports
Trigger Task on Evective Date
I have several forms built in the Service Catalogue used for employee onboarding and off boarding. When these forms are submitted, there are tasks that are triggered based off of fields that are filled out on the form. So not every form will have the
Scan All -> Agent is not reachable
Hello, I am not new to DC (EC), we use it at work commerically, however I did not set it up there. I did set it up in my own home-lab environment, which is a fully fledged AD-Domain with 12 servers etc. One own server is for EC. The main difference though
[New version released] Security updates and enhancements in ManageEngine DataSecurity Plus
The latest version of DataSecurity Plus, 6070 is here! A host of security updates, features, and enhancements can now be accessed by upgrading to the latest version. Here's a little peek at what's new: Security updates in DataSecurity Plus: Fixes have
Switching from Service-Now to ManageEngine
Hi Experts, We are switching from Service-Now to ManageEngine and I need the following clarifications: Is it possible to upload some requests from Excel sheet (after setup of the categories, users and groups) Do we need programming to automate requests
OS Deployment Licence Has Been Removed
Hi; We Are using OS Deployment add on in desktop central but old computer we are removed license but now again we need image deploy same computer but licence has been removed error giving please help me how can i deploy image this computer
How to add multiple values to a field?
Hi, I am trying to make a field & form rule to change the subject of a change. But it fails. I want to change the title to be Title + Value1 + Value2. Example. Title==TEST Value1==10.0.0.0 Value2==New York When the change is submitted i want the title
Patch Tuesday June 2022 - Supported updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2022-06 Security Only Quality Update for Windows Server 2008 Systems (KB5014743) (ESU) 2022-06 Security Only Quality Update for Windows
Patch Tuesday June 2022 - Supported updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2022-06 Security Only Quality Update for Windows Server 2008 Systems (KB5014743) (ESU) 2022-06 Security Only Quality Update for Windows
Patch Tuesday June 2022 - Supported updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2022-06 Security Only Quality Update for Windows Server 2008 Systems (KB5014743) (ESU) 2022-06 Security Only Quality Update for Windows
Backup Technician Auto assign
Hi there, is it possible to set the backup technician automatically if the Technician is in holiday?
Problemas configuración correo ServiceDesk
Buenos días, en mi empresa usamos su herramienta y nos está dando problemas con la configuración de correo entrante. Nuestro servidor de correo es https, la configuración que tenemos en ServiceDesk es imaps, TLS habilitado, puerto 993. He hecho una prueba
Upcoming Enhancement in Facilities Instance - Space Management
Dear users, We are elated to announce the upcoming enhancement in Facilities instance - Space Management .Below is a brief run-through of the same: Enhancement in Facilities Instance - Space Management Introducing Space module in ServiceDesk Plus Cloud's
ADManager Test or Development Environment
Hello, We would like to create a test/dev ADManager instance with a new domain. Ideally, the test environment would be a clone/copy of our existing production environment. Is this possible? I found this article about moving servers. I am considering option
[Announcement] Free OpManager Training series starting from June 28, 2022
Greetings from ManageEngine! Our free, four-part webinar series will help you simplify network performance monitoring with ease. Register to enroll in all four parts scheduled for June 28, and July 5, 12, & 19 in two different time zones (6am GMT
Query report to extract Technician data
I need a query report to pull a list of all licensed technicians along with a list of their associated groups. I want it to show me technicians that don't have any groups so I can clean them up as well. SDP Plus Build: 11118 Database: MSSQL
Infographic: How to turn IT data into money-making decisions?
Did you know that technology leaders who leverage analytics make 4 times more profitable decisions compared to their peers who don't? Download our infographic to learn how IT leaders from various business sectors use their IT data to drive innovation,
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