Query Report on Specific Software Installed Systems
I have tried hacking together a few of the queries listed on here, but I can't seem to get it to work. I am needing a report to show the computer name, assigned user, and asset state (preferably grouped by that) for all workstations that have the software
Cannot Modify/Delete Vendor Information, shipping, billing address, Cannot update Product information in PURCHASE
Hello support, Using SDP on demand, in Purchase tab: I find there is no way to edit/delete a vendor's information, (if you have made a typo or w/e), no way to modify/delete shipping and billing addresses once is entered also there is no way to add a new product, or change a product's information (most importantly the price) after it's added. is there really no way? see attached.
thesholds against multiple elements
We are now monitoring a 3 node cluster where the 3rd node is Asynchronous so "Data Loss" is its normal state as it is not set for automatic fail-over. The threshold "MS SQL AlwaysOn - Availability Database Failover Readiness" reports this as a failure
Query to have or operation in subject field
Hi , Can you help me with query in report to get the reported generated. Requirement is if subject is A or B or C or D then should include in report.
What's Considered a "Response" for SLA's
Hello, I had a quick question regarding SLA in SDP Cloud. There are two options for SLAs, one for responses and another for resolutions. What is considered a "response"? Would it just be when a technician responds to a user through the ticket or would it also include a ticket being assigned to a techician or group? Also, is there anything else that would be classified as a "response" for SLAs other than just replying to the requester through the ticket? Thanks for the clarification. -Neil
Creating Technicians that aren't available to assign
I have some ERP analysts on our team that need to view private notes left by I.T. Technicians in Service Desk. We made them technicians to accomplish this task and assigned limited view only access. I do not want them to appear in any incident or service
shotcut creating problem
[ 2012-04-10 16:36:00:700 ] [ 2228 ] [INFO] Started to process Shortcut configuration [ 2012-04-10 16:36:00:700 ] [ 2228 ] [INFO] AgentSendRequest : The url to get / send in UTF8 format is given by /client-data/1/domains/energobank/1515/shortcut.xml [ 2012-04-10 16:36:00:700 ] [ 2228 ] [ERROR] ChangeUtf8ToWideStr: utf8 is empty! [ 2012-04-10 16:36:00:700 ] [ 2228 ] [INFO] InternetGetRequestEx : DesktopCentral Server & Port -> 192.168.11.24 : 8020 [ 2012-04-10 16:36:00:715 ] [ 2228 ] [INFO] InternetGetRequestEx
Email to service request
how can i setup Email to service request we have a general email for service desk however i want to setup a rule if we receive an email with title Employee creation request it will create a service request . Please advise Thanks in adv
Need help. How can i link an existing task to a specific project. How can i do this?
Hi there. Need help. How can i link an existing task to a specific project. How can i do this? Thank you.
Data not available.
Most of device packet loss Data not available. on opmanager. kindly help with this.
Introducing OAuth Authentication feature for Mail Server Settings
Hello Everyone, We've got news! You can finally configure Patch Manager Plus Mail Server Settings by OAuth authentication. Upgrade now! As you may already know, Microsoft and Google are deprecating basic authentication (using username and password)
Auto assign technician when replying to request
Hi, I would like to auto assign unnasigned ticket to technician when this technician is replying to ticket and only if technician is from specific support group ex.:"IT-HD". it should be triggered when replying from application as well as replying by
Chat Integration - Cisco Jabber
HI, Doubt this will happen - but I'll take a shot. We use Cisco Jabber chat and I see that SDP has some new chat integrations coming, slack, telegram. Any chance of Jabber integration? Chat Enhancements Integration with other chat tools, such as Telegram,
ServiceDesk Plus - Mobile App Questions
Hi, I have a couple of questions about the mobile app. Is there any way we can add our own branding to the app? Is there an easy way to track requests logged via the mobile app? We would want to report on the app's usage across the business etc... Are
New languages support in ServiceDesk Plus Cloud
Dear users, We are excited to share the ServiceDesk Plus Cloud is now supporting 34 languages. Languages released in this year(2022) Estonian Latvian Greek Bulgarian Romanian Macedonian Lithuanian Flemish Danish Icelandic To know more about supported
Excluding a single host from automatic patch deployment
I have one remote user whose machine I need to patch only at weekends. Currently I have a custom group to which I add everyone but him so I can apply patches to everyone else more often, but I'd prefer to use a dynamic group for that, but to exclude just his PC. However, the exclude option doesn't let me chose a machine, just types of machines. Any ideas?
Mobile Devices have disappeared from MDM
I migrated from solely using MDM to what is now Endpoint Central and initially all of the items in MDM moved over, and where visible in Endpoint central under the MDM tab. Recently the remaining phones have disappeared from the MDM tab, but the devices
Survey report
Hi, Survey report is always at 87% Why?
Business rule is not working after editing fields
We have created business rule for group auto assign based on a field ( Say A) selected by the user. But when user edit the field A later group is not changing. it is suppose to change as per the criterion. Kindly assist
How to recover a deleted Request id?
Hello, if we delete the request id, how can we recover it?
ServiceDesk+ integration with AD Manager
I have ServiceDesk+ integrated with AD Manager. I have the custom action setup to populate the fields from the request template to the appropriate fields in AD Manager. However, on AD Manager, I have multiple Templates per Department depending on the
can not assign task to a group of tehnician
Hi everybody I created a group of technicians "infrastructure group" and added 5 technician to that group. after that I created a service catalog and added some tasks in this catalog for one task of them, i do not want to assign task to a specific technician
Assigned date for the current engineer
I want a MS SQL query to show me the assigned date for the current engineer for every ticket, MangeEngine version is 10.5, Build 10530.
"Error Message: Failure: Email settings saved. But error occurred while trying to check connection with mail server - Unable to open mailbox in READ/WRITE mode."
Hello, The support mailbox, which was previously operational, now reports that the last attempt to retrieve mail was made on 30/05/2022 at 19:16. If the Service Desk Plus Cloud software mailbox settings are re-entered, the following error message appears:
how to get the requester's additional fields value in template's field rule script?
Hi team, My requester now have an additional field and I can see that it has a 'API Field Name'. I'm wondering if I can get the requester's additional field's value in the Form Rules by scripts?
Requester field in Service Requests + Azure Integration
Hi Team, We've enabled the automatic approval process for adding users to a shared mailbox and have set it up to go to the manager of requester which is working correctly, however some users are submitting the request on behalf of another user which then
email requester when technican adds note that is visible to user
Hi There are probably many discussions about this issue but its the most important thing that a helpdesk needs. We and probably every other customer needs that when a tech adds a note in the request and that means that the green padlock is open then it should trigger a email to the requester that a particular note was added and either show the note or give the user the option to the request link so the user can see what the tech wrote. ASAP and Thanks!
Can a Service Catalog Request have conditional Tasks based on field values?
I am designing a Request in the Service Catalog (SDP 9106) for new hire accounts. Based on the responses selected for various fields, I would like to create or enable specific Tasks for different groups. For instance, I want to include a Task for the Security Team to create an Active Directory account, only if the question "Create AD Account?" is answered Yes. Likewise, if the user needs a cell phone, I would include a Task for the Telecomm Team to provision a phone. We have a lot of conditional
Software deployment to AD groups with azure joined laptops
Hi there, I am trying to create a software deployment to an AD group, we are in a hybrid environment and are moving our machines away from being domain joined. The machines we have that are on the domain are successfully receiving this software deployment,
Including date last conversation was sent in reply template
In SDP I have my reply template configured such that the $description variable is included at the bottom of the reply so the full chain of communication is preserved in each message. In many the requester is non-responsive so we have to resend a message
How to share tickets across & communicate between Technicians?
We operate an IT department where certain technicians are responsible for certain IT functions based over different geographical locations & Timezones. A lot of our incoming requests come from users expecting a simple change but in fact is a series of
Disable notification about the need to enable two-fa
hello, all users of the PHP service, when working through a web browser, see the alert "Two-Factor Authentication is not enabled yet! Turn it on to add an additional layer of security to Password Manager Pro." How do I turn it off?
Endpoint DLP on REMOTE endpoints
Any movement on a gateway/proxy to allow remote/roaming Endpoint DLP agents to talk to an on-premise DataSecurity Plus server? I've asked the question of support several times since we first ran a trial of the software, and haven't heard back at all.
Introducing vulnerability management for Network Devices!
Hi folks! Vulnerability Manager Plus can now be used for managing vulnerabilities in network devices. Its features include: Discovering the network devices Scanning for firmware vulnerabilities Remediation and management of vulnerabilities Note: Vulnerability
Introducing OAuth Authentication feature for Mail Server Settings
Hello Everyone, We've got news! You can finally configure Vulnerability Manager Plus Mail Server Settings by OAuth authentication. Upgrade now! As you may already know, Microsoft and Google are deprecating basic authentication (using username and password)
Why is the DataEngine Xnode service / modules folder housed on the install folder?
"Program Files\ManageEngine\ADAudit Plus\apps\dataengine-xnode" I get that this feature is to reduce search times but why can't a lot of these audit logs located in the below folder to go MSSQL? Program Files\ManageEngine\ADAudit Plus\apps\dataengine-xnode\data\main\audit-log
Fixing the invalid Application Secret Key issue
Hello everybody! M365 Security Plus 4510 has been released with a fix for the secret key issue faced during automatic tenant configuration. This post provides details on the issue and what you need to do to fix it. What is the issue? Microsoft
M365 Security Plus' build 4510 released!
Hello Everybody! We are glad to announce the release of M365 Security Plus' latest build–4510. The new build will feature the following bug fixes: Issue Fixes: The issue of missing Secret key in Azure AD application during automatic tenant configuration
Fixing the invalid Application Secret Key issue
Hello everybody! M365 Manager Plus 4510 has been released with a fix for the secret key issue faced during automatic tenant configuration. This post provides details on the issue and what you need to do to fix it. What is the issue? Microsoft
M365 Manager Plus' build 4510 released!
Hello Everybody! We are glad to announce the release of M365 Manager Plus' latest build–4510. The new build will feature the following enhancements and bug fixes: Highlights: Bulk user modification using CSV: Admins can now import a CSV
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