Switching from Service-Now to ManageEngine

Switching from Service-Now to ManageEngine

Hi Experts,

We are switching from Service-Now to ManageEngine and I need the following clarifications:

Is it possible to upload some requests from Excel sheet (after setup of the categories, users and groups)

Do we need programming to automate requests from email accounts

Do we need programming to assign groups and users based on some key fields (like category) or some key words in request description?

Which programming language is used by ManageEngine

Thanks and regards,


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