ServiceDesk Plus MSP - version 10.6 - Build - 10604 Released

ServiceDesk Plus MSP - version 10.6 - Build - 10604 Released

Dear User(s)

Greetings for the day. We released ServiceDesk Plus MSP - version 10.6 - Build - 10604.

What's new in 10604?


SDPMSP-15208: You can now share MSP assets with other accounts. Click here to learn more.

Issues Fixed
SDPMSP-18117: Unable to customize the "Replying to a Request" email template under notification rules in setups without the service catalog add-on.
SDPMSP-18480: The approval link in the Purchase Order approval notifications is broken for some users with build 10600 or later
SDPMSP-18508: The Site field drop-down in request forms is not getting populated if a special character is used in any site name.
SDPMSP-18543: When configuring a business rule criteria using the Account field, the corresponding drop-down is not getting populated with all values if the total number of accounts exceeds 100.
SDPMSP-18575: Unauthenticated arbitrary Webroot file disclosure vulnerability reported by Poh Jia Hao.

Please do the upgrade only in a test environment first and based on the result please do the upgrade on the Production environment. You can contact our support at for any assistance. 

Following is the support policy of ServiceDesk Plus MSP :

  • Upcoming EOL Updates on CTI V1 API
  • Product support will be offered only for builds that are one year old. To continue receiving support, you will have to move to the latest version of ServiceDesk Plus MSP.
  • Service packs released will be applicable only over the latest available build of ServiceDesk Plus MSP.
  • We stopped MYSQL Database support.
  • Support for Servlet API is stopped.
  • Unpublished V3 API support is not available.
We stopped support for builds lesser than 10.5 (Build - 10500).  Hence we request our users to upgrade their instance to get further support.

Why upgrade?

By upgrading to the latest version, you get access to the new features that help improve your help desk performance and enhance IT service delivery. With every release, existing bugs are fixed, thus reducing the number of issues or breakdowns you experience with ServiceDesk Plus MSP.

Thanks for your continuous support

Head Of Service Delivery
ManageEngine ServiceDesk Plus MSP Team

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