M365 Manager Plus' build 4510 released!
Hello Everybody! We are glad to announce the release of M365 Manager Plus' latest build–4510. The new build will feature the following enhancements and bug fixes: Highlights: Bulk user modification using CSV: Admins can now import a CSV
ManageEngine SupportCenter Plus version 11.0 - Build - 11021 released
Dear User(s) We released SupportCenter Plus version 11.0 - Build - 11021. Please refer the Migration path table available here and upgrade to our latest build 11021. Enhancements: SCP-2442: Support for email reply separator in request conversations. Issues
Desktop Central Patch Download Failing due to virus detected
Our AntiVirus software will not permit me to download the latest patch for Desktop Central (10.1.2138.15). It keeps stating that "RemCom detected in ManageEngine_Desktop_Central_10_1_0_SP-2138_15.ppm".
Endpoint Central Agent continuous pop-up MacOS Dock
I've opened a ticket to support but I thought of checking here as well. Has anyone encountered issues with the UEM Agent popping up in the MacOS Dock every minute or so? It's become a nuisance and a distraction to all of our Mac users. Any ideas of what
ServiceDesk Plus MSP - version 10.6 - Build - 10603 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.6 - Build - 10603. Please refer to the Migration path table available here and upgrade to our latest build 10603. What's new in 10603? SDPMSP-18478: Worklog V3 API V3 API
Resources page only shows page loading animation
In my PMP server I have 2 local accounts who cannot view resources in the resources page and it keeps showing the page loading animation. If I go to "Groups" and select one of the group which has resources in it I'm able to see and view resources. I'm
Task ID + Task Title + Work Log Report
Hello, I have made a report under New Custom Report and then select TimeSpent module. It can show Account, Time Spent, Time Spent Technician … etc but I cannot find Task ID, Title in the field list. Also, I have created a few worklog additional field
Mozilla fixes several high severity vulnerabilities in Firefox 101 and Firefox ESR 91.10
Hey everyone, Mozilla has released fixes for several high-severity vulnerabilities in Firefox 101 and Firefox ESR 91.10. The details of the vulnerabilities fixed can be found below: CVE ID Description Severity CVE-2022-21736 (Firefox and Firefox ESR
Mozilla fixes several high severity vulnerabilities in Firefox 101 and Firefox ESR 91.10
Hey everyone, Mozilla has released fixes for several high-severity vulnerabilities in Firefox 101 and Firefox ESR 91.10. The details of the vulnerabilities fixed can be found below: CVE ID Description Severity CVE-2022-21736 (Firefox and Firefox ESR
Mozilla fixes several high severity vulnerabilities in Firefox 101 and Firefox ESR 91.10
Hey everyone, Mozilla has released fixes for several high-severity vulnerabilities in Firefox 101 and Firefox ESR 91.10. The details of the vulnerabilities fixed can be found below: CVE ID Description Severity CVE-2022-21736 (Firefox and Firefox ESR
Introducing OAuth Authentication feature for Mail Server Settings
Hello Everyone, We've got news! You can finally configure Endpoint DLP Plus Mail Server Settings by OAuth authentication. Upgrade now! As you may already know, Microsoft and Google are deprecating basic authentication (using username and password)
Reassignment of ticket after specific period
I have a scenario to be added: When a ticket is assigned to specific technician and there is no action for specific period (in my case for 2 days) it should be reassigned to different technician. Sla and business rules are not working as it cannot be
Introducing OAuth Authentication feature for Mail Server Settings
Hello Everyone, We've got news! You can finally configure Application Control Plus Mail Server Settings by OAuth authentication. Upgrade now! As you may already know, Microsoft and Google are deprecating basic authentication (using username and password)
[Zero-day] Microsoft Security Diagnostic Tool vulnerability causes RCE - Workaround released
Hey everyone, This forum post is to notify about a zero-day vulnerability that has been reported in Microsoft Security Diagnostic Tool [CVE-2022-30190]. Discovered by an independent cybersecurity researcher team nao_sec, the flaw has been dubbed as Follina.
[Zero-day] Microsoft Security Diagnostic Tool vulnerability causes RCE - Workaround released
Hey everyone, This forum post is to notify about a zero-day vulnerability that has been reported in Microsoft Security Diagnostic Tool [CVE-2022-30190]. Discovered by an independent cybersecurity researcher team nao_sec, the flaw has been dubbed as Follina.
Reporting on Template change
We are looking for a MSSQL report which reports on how many times the Default Template is change to another template name. For example, on the 9th of May we received 10 tickets via email which used the default template to log the ticket. The technician
Introducing OAuth Authentication feature for Mail Server Settings
Hello Everyone, We've got news! You can finally configure Device Control Plus Mail Server Settings by OAuth authentication. Upgrade now! As you may already know, Microsoft and Google are deprecating basic authentication (using username and password)
Introducing OAuth Authentication feature for Mail Server Settings
Hello Everyone, We've got news! You can finally configure the Remote Access Plus Mail Server Settings by OAuth authentication. Upgrade now! As you may already know, Microsoft and Google are deprecating basic authentication (using username and password)
SDP Cloud Assets not showing up from Desktop Central
We have 3 machines that were recently imaged. They show up in Active Directory and Desktop Central, but do not show up in SDP Cloud assets. Normally they will auto be added to the SDP Assets section. I removed the DC agent from the machines then re-added
Introducing OAuth Authentication feature for Mail Server Settings
Hello Everyone, We've got news! You can finally configure Endpoint Central MSP Mail Server Settings by OAuth authentication. Upgrade now! As you may already know, Microsoft and Google are deprecating basic authentication (using username and password)
Users Sync not working
There is an issue with user synchronization. - Users already removed from the synchronization OUs are still displayed within the Users & Permission - Users (Active Users) section. - Users modified on the DC are not updated within the Users & Permission
Introducing OAuth Authentication feature for Mail Server Settings
Hello Everyone, We've got news! You can finally configure Endpoint Central Mail Server Settings by OAuth authentication. Upgrade now! As you may already know, Microsoft and Google are deprecating basic authentication (using username
ServiceDesk Plus Integration with ADManager
Hi, I'm trying to connect Service Desk Plus with ADManager. It's saying the connection can be established. But the "Action" defined items are not showing up. I use the same account in both systems. Also, when I enable the ADManager integration button
Customising Task Template
Hi I have seen another thread on here from a year ago regarding customising the task template, and wondered if there was any word on when this would be included in the product as it would be really useful to amend the layout and add/remove fields? D
Servicedesk - custom action - open url of other application
We have an additional field where we maintain the ID of a ticket in another application. I would like to be able to have a button / menu item that builds the url to the other application https://ourotherapp.example.com/Workflow/Taskdetail?id=<custom field
Store fixed email recipients in templates
Hello everyone, it would be nice to have the option, to store fixed email recipients in templates. We have often to reply (information flow) to another email address. best MT
ManageEngine_PasswordManager_Pro_11300_11301_to_12000
1 hour later... 1 hour later.. Don't know if I should just cancel the upgrade and revert back to backup. This is really terrible!
How can I do task for more than one specialist?
How can I do task for more than one specialist? Or,How to mark the working time of several employees (or department) at once?
Use WindowsDomain account for Cisco or other SSH login
We use RADIUS to secure our Cisco devices. The RADIUS users are in AD. As long as RADIUS is running, the local admin user in Cisco IOS cannot be used via SSH. PMP won't let me link a WindowsDomain account to an IOS device (though it will allow this
Mulitple Email Accounts
Hi, We manage a couple of different support mailboxes: support@company1.com support@company2.com They both sit on different office 365 accounts. - Is it possible to get them both attached to the helpdesk? At the moment I can only see how to do one.
Purge only the Job title, Mobile and Phone fields from all users on ManageEngine ServiceDesk Plus, free Standard
Hello, We are using the ManageEngine ServiceDesk Plus, free Standard - Version 10.5 Build 10510, and we need to purge only the Job title, Mobile and Phone fields from all users (requesters and technicians). How can we do that ? Thank you! Flavia Mac
Business Rules - Notify Technician
How do we configure a Business Rule to send an email notification once it was executed? Product: ManageEngine ServiceDesk Plus Version: 10.6 Build 10600 Database: postgres
How to get technician key
HI How do I get the application URL & technician key?
Create request via powershell script (custom trigger)
Hi everyone! Please, give me some example - about create new request via custom triggers on powershell. I write script on python, but there is a problem with OS :(. Just need translate. I would appreciate for an early reply Script on python: import requests
Use network account for Kiosk login
I've attempted to use MDM through Desktop Central in order to set up a Windows 10 multi-app kiosk. I enrolled the device and assigned it to the desired basic network user. I created the profile and also assigned it to the device. However, the device
NCM Probe doesnt seem to be iterating "user Role" from central
Unable to see the devices listed on NCM probe when logged in with AD user account. User permission is set to "Admin" with access to all Probes.
Release announcement: Build 5120
Hey folks, We are thrilled to announce the release of Analytics Plus build 5120, which brings with it several exciting updates. 1. Introducing a new license category - Viewers: Members in this category can be given read permissions for shared views
EOL for 32-bit installation in AE/SDP
Dear Users, We would like to inform you that the support for 32-bit installation of AssetExplorer / ServiceDesk Plus will be deprecated from July 2022. This is in line with several application dependencies, such as PostgreSQL and JRE, removing support
account lockout
Good Morning, I have the "Configure account lockout threshold and duration" option within the security section disabled, but I get users locked out if they make n incorrect login attempts. Is this a bug? Version: 13.0 Build 13002 Regards, Vincenzo
Open status changes to On-Hold when request added from API
Hello I am adding request via API and I am sending status = Open, but the same request created in Manage Engine has status On-Hold. Can you please help me with this? Thank you
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