M365 Manager Plus' 4511 build introduces 2FA for product admins!
Hello Everybody! We are glad to announce the release of M365 Manager Plus' latest build–4511. The new build includes the following features: Highlight: 2FA for improved security: Configure two-factor authentication during product login for product authentication
[SD-103916] "Security fix banner" in ServiceDesk Plus 13008
Hi, Team! The following banner, that points to Endpoint Center v10.1.2220.5 (https://www.manageengine.com/products/desktop-central/service-packs1.html?dci&dci-cu) is present in SDP, even though we have updated our EC instance to 10.1.2220.5. SDP version
Problem In Image Preview for Attached Images
hi friends. In a RTL Language like Arabic, when i Want to see preview of images in attachments, The image is not displayed in the center of the screen. My SDP MSP Version: 10509
Upcoming support for triggers and custom function in Problem and support for Change Sub-Entities in Custom Actions and Triggers
Dear users, We are elated to announce the upcoming support for triggers and custom function in Problem and support for Change Sub-Entities in Custom Actions and Triggers.Below is a brief run-through of the same: Triggers and Custom Actions for Problems
Upcoming enhancements in Problem, Reports
Dear users, We are elated to announce the upcoming enhancements in Problem, Reports .Below is a brief run-through of the same: Problem Enhancements You can now create a solution or workaround specific to a problem and add it to Solutions using Save
Changes - Prevent changing stage with empty planning description
Hi there, Related question Is there any way to prevent change stage (for example requested to planning complete) if those fields are empty. With "Closure Rules" only prompt for closing stage. We want to preventing stage changes if one of these field doesn't
Task Level Reminders
We would like to have the ability to set reminders at the task level. Currently we can do this on a request, but not for tasks. We only see reminders for the approaching start time. If the task is only partially complete, the tech may need a reminder
Work Timer on Task that is associated to a Request
We would like to see the ability to use a work timer in a task that is associated to a request. Currently this only works on a stand-alone task. We would prefer to see the time at the task level.
Custom User Report
I have added several custom fields to my users - I am now looking to have a report run which will list all of the users including these additional fields. For example, one of my new fields is called 'Has Credit Card' with the option to leave blank or
Asset - connect custom fields to product type
Currently we can only create a custom field that belongs to all product types. In my case i have created SIM Card with an custom field "contract" that contains a list of phone contracts This will be shown now on all product types.
Error in version 13008
Just me?
ingest text files
I have enable powershell logging and when it is executed, a file is dropped onto a network share. A folder is created for everyday and the file name is the system.randomstring.datatimestamp.txt The file contains system info, user data, starttime, and
Request - Cascading Drop-down Auto Save
Our technicians are getting frustrated with the need to click the green circle with the check box to save an entry on a request when the cascading drop-down boxes are changed. We would like to see the system automatically save when the last mandatory
Changing the Customer Account after Ticket Creation in MSP
Sometimes we redirect Mails via Outlook to the Ticketsystem because a customer sent ít to a wrong adress (e.g. to Sales instead of IT). If we do so, the Ticket is connected with our Company instead of the Customers. It would be very Helpful if we could change the Requester in a Ticket, regardless to the Account it is connected to.
Help! Locked out of my Service Desk
Hi, I seem to have hit a problem with my installation of service desk plus. We have just changed domains and in doing so have moved SD from the old to the new. I logged into SD and changed the LDAP settings to point to the new AD and since then we have been unable to log in. We have reset the local admin account following the steps here (http://forums.manageengine.com/topic/servicedesk-admin-password-reset), however this does not work. I seem to be at a loss as to what to do next, any help
Alphabetical list of Support Groups
We've noticed that the list of groups loses the alphabetical sorting when a ticket is created. The sorting is visible when editing the form but not in a new ticket:
How to clean /opt/ManageEngine/ServiceDesk/inlineimages/WorkOrder directory
Hi, how to remove old files from "/opt/ManageEngine/ServiceDesk/inlineimages/WorkOrder" thx
Error on user reset password
When I try to reset the password on users ServiceDesk shows this error “The value indicated for the “resetPwdButton” parameter is not valid.” Please, could anybody help me?
Change technician as requestor removes technicians name
Version : 10.5 Build 10509 When I use the change the technician to requestor using this, https://pitstop.manageengine.com/portal/en/community/topic/removing-technician-s it removes the technicians name from historic tickets. 1 - Is there a way to prevent
Opmanager API for adding events
Hello, Is there any API in OpManager to add events? per current documentation OpManager REST API | OpManager Help (manageengine.com there is an API to list the events but do not see any API to add the events. Is there any other option to add the events
Training Videos
Are there resources for more in-depth training? I'm aware of the 7 tutorial videos, but I feel that they just brush the surface of what Desktop Central can do. I'd love a "best practices" video for Patch Management, etc.
Questions about distribution servers on windows server
Good afternoon, When installing a Vulnerability Manager Plus distribution server on a Windows server operating system, is it necessary to enable any feature or role for the server to work properly? I understand that since it is possible to install it
Unable to import device template
I have a PureStorage device template that I need to import. I got the template from the manageengine website. I get so far as to browse for the file, it opens and there it get stuck, it doesn't want to save, it just stays on that screen, I left it for
Infographic: How to turn IT data into money-making decisions?
Did you know that technology leaders who leverage analytics make 4 times more profitable decisions compared to their peers who don't? Download our infographic to learn how IT leaders from various business sectors use their IT data to drive innovation,
Primary and alternative method
Hello everyone. I would like to ask if there is a way to set up a primary method to authenticate (eg. always use push notification) but when not available the user could click a link on the authentication page and select an alternative method. Thanks
Alert notification - Desktop central
Hello, I am getting multiple alert from same device. my imbox is flooded with 4000 to 5000 emails daily. I remove my email address and still it do not stop. We are using cloud application and i have open ticket since month but support can not help me
Output alarms via digital relay
Hello Team, is it possible to output alarms from opmanager through a digital relay module? For example the RRY-32(PCI)H? We'd like to trigger a visual signal (traffic light model) based on the severity of alarms.
New release: ADManager Plus' latest build 7142 unveiled!
Hello Everyone, We are happy to let you know that we have released the latest build of ADManager Plus, 7142. The following issues have been fixed in this release: Issue in fetching archived audit reports after migrating ADManager Plus' database from PostgreSQL
Problems after updating SDP MSP from Build 10536 to 10600.
Hello. In our test environment, we are trying to update SDPMSP from version 10536 to version 10600. It is installed on a ubuntu 18.04 system and works with a postgres database. The update itself passed without errors. However, after we started testing
Setting up SAML SSO on ServiceDesk using Google IDP
I'm setting up SAML SSO in ServiceDesk and I want to use Google as the IDP. I've configured ServiceDesk as a SAML app in Google and I've configured Google's IDP information in ServiceDesk. When testing the SSO login, I get error code 52 which means I'm
Is AD360 affected by CVE-2021-44228?
Hi, Is the latest version of AD360 vulnerable to the recent log4j vulnerability? Looking at the library files I can see the complete installation directory of AD360 does contain log4j files: ...C:\ManageEngine\ADAudit Plus\apps\dataengine-xnode\lib\log4j-core-2.10.0.jar
How to closed the Service request once converted to the Change request?
While converting the service request to associate change request initial service request tickets need to be closed automatically as well as notify the requester your service request is closed and it is moved to the change request with the CR Reference
AD360 rolls out build 4306 with two new 2FA methods.
Hello everybody! We are glad to announce the release of the latest version of AD360—build 4306. Highlight: New 2FA methods: You can now use Microsoft Authenticator and any Time-based One-Time Password (TOTP) authenticator as a secondary authentication
Different User (requester) reply to an existing ticket response creates a new ticket
Hi there, I found that when a ticket is forwarded to a different person via email, and when that person replies, a new ticket for his/her response will not be appended to the existing ticket. I am wondering if there is a solution for that problem. The
Patch Database URL's or IP Address range
Hi guys I need set firewall rule to allow Server to download Patch Database. I need the Patch Database URL's or IP Address range.
SDP 13002 - Fail updating to 13006 or 13007
Hello, We are having issues trying to update from 13002 to 13007. OS: Windows Server 2019 DB: SQL Server Logs attached.
Request e-mail forwarding
Can someone tell me what am I doing wrong ? I have set the technician administrator with an e-mail. I've assigned that administrator to a new group called General, and checked the first two boxes for any new request which come to SDP so it sends notification
PMP SSL Certificates
Hi guys I'm trying to change the SSL certificate for the Password Manager Pro, so far all documentation I've found requires to create a new java keystore? is it not possible just to add my certificate to the current keystore and use that one? We have company issued certificates and i can't really choose to create and ask for signing of new certificates. All i can get is an already signed certificate and the CA cert. Obviously i won't get the signing password or key files. Thanks!
[SOLVED] Migrate from Build 12000 to 13000 problem
Hello. I can't migrate to 13000 version. I tried many time and always got same problem. Now i'm on 12000 version.
SAML SSO
I enabled SAML authentication and disabled other authenticators. when I go to the opmanager website im greeted with a button that says Login using "IDPNAME". I would like to be automatically logged in though SAML and not have to click a button.
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