How do i export dashboard that is for backlog
can anyone help me to pull this backlog report in sdp? can anyone help me to pull this backlog report in sdp?
How To Custom ID request Or Project ID
Hi, i want to change the ID prefix, because the default starts from 1, but what I want is to customize the example as starting from "ID: PPSM-3111", and so on, it will increase, does anyone know how to change it thanks, Fitra
Generate Report of All Users
I need to generate a report of all users from our Service Desk system. I need to get their name, email, department. Is there a way to generate such a report? I have not been able to figure this out.
SDP mobile view
Is it possible to get the SDP to render in a mobile view for users/technicians when accessed via a web browser
Service Desk Variables
Hi all, Recently i have migrated the Service Desk to another server. For all the tickets created, assigned, etc, there is a template configured with variables. But, the $RequestLink is still referring to Old Service Desk server. I already removed and
Making a folder on network share
Hi All Is it passible to make a Network share / folder?
Update on the recent vulnerability in Apache Commons Text library and the impact on ManageEngine on-premise products
Dear Support, Kindly advice for the above vulnerability
Delete accidental email on request
I have a technician who accidentally replied to the wrong ticket. I know the email has already been sent to the requester but is there no way for us to delete that email from the ticket conversation? What if it contained sensitive information? I would
Assets API: Get an asset by a serial number or an asset tag
As documentation suggests, we can get an asset by a unique internal ID. But is there a way to get an asset by its serial number or service tag? Sample GET request URL https://sdpondemand.manageengine.com/app/itdesk/api/v3/assets/162000000000961231 We
How to set backp directory destination as parameter (backupDataOld.bat)
Hi, I don't want to manually change the contents of the backupDataOld.bat file. Is there a way to give the backup path as a parameter to this file?
Roles - Looking for additional controls over access
I'm looking for away to create roles in Service Desk Plus so that I can create technicians like the following: Can see and edit all requests in their groups Can see but NOT edit requests in other groups (I would like to do specific other groups, but
API Search_Criteria not working with the operating_system.os field
Hi I am trying to get all assets, with an API call, that meets the following search criterias: * Assets In Use. * Assets is a Server. * OS name must contain "Microsoft Windows Server". I can get the two first criterias to work together,
Deploying Patchmanager+ via MECM
Hi Guys, i'm trying to deploy the Patchmanager+ Agent via MECM, but everything i tried failed. Is there a actual way to deploy the agent via MECM but as an application and not like the old way with a package as shown in the link below: https://www.manageengine.com/products/desktop-central/agent-installation.html#install-using-sccm?trackingcode=pmpi&did=131-1278&buildno=101222804
MacOS version upgrades
Hello, Is it possible to prevent Patch management reporting devices that don't qualify for the latest MacOS version being included when its not compatible. Eg Upgrade to macOS Ventura - Intel and Silicon - for devices not new enough for it to be installed
How to bypass yes/no popup window while taking backup
HI friends, I have tried to schedule backup using Backupdataold.bat and tested with windows task scheduler. but while doing this task a popup window about desktop central backup will be shown and prevent taking backup. because my SDP is in Integration
Receiving reports with 0 KB size
Hiii Firewall Analyzer7 Team, I'm facing a problem while receiving Generated reports on my Email address, the report size is 564 B (as an attachment but after extracting the file, it will be 0 Kb, something wrong is there. please help me where to check
[Free seminar] Can businesses rely on AIOps to enhance ITOM?
Customers are engaging with businesses online more frequently since the pandemic, and businesses have started adopting multi-level complex IT infrastructures. As a result, ITOM faces enormous challenges tracking, monitoring, and managing services while
Adding Users as Assets to associate with assets currently in use
I have manually created a Monitor Assets as a test. I am trying to change the state of the monitor to in use. When I go to choose asset all it shows is assets scanned from our Company Domain. Is there a way we can add our scanned users from ad as assets
Changing the Generated Passwords in New Accounts
How can I change the generated passwords when creating new accounts? Right now they are generating unmanagable length. I thought Admin > Resource Config > Password Policies might be the place but its not.
[New Release] ADManager Plus' latest build 7162 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 7162. What's new: In ADManager Plus builds 7162 and above, NTLMv2 SSO can only be enabled after downloading and adding the Jespa JAR file to the product's
Question about the installation sequence of exchange certs and SDP
I got this message from my sysadmin: It is that time of the year that we need to update our wildcard certs again on Exchange. If memory serves me correctly, this effects SDP's ability to send emails since the certificate needs to be imported into its
status_code 4000 when getting a list of assets via an API v3
Can you, please help me figure out how to get a list of assets via the API v3? First am requesting a token that has enough permissions to multiple scopes: As a result, I can successfully access the requests endpoint: However, when I am trying to get a
Google fixes high severity vulnerability in its Chrome 107.0.5304.87/88 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 107.0.5304.87/88 for Windows, and 107.0.5304.87 for Mac and Linux. This update comes with 1 security fix. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes high severity vulnerability in its Chrome 107.0.5304.87/88 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 107.0.5304.87/88 for Windows, and 107.0.5304.87 for Mac and Linux. This update comes with 1 security fix. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes high severity vulnerability in its Chrome 107.0.5304.87/88 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 107.0.5304.87/88 for Windows, and 107.0.5304.87 for Mac and Linux. This update comes with 1 security fix. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Halloween or ITOps: Which is scarier?
Each year on Halloween, it is said that souls of the dead return. So we dress up in costumes, carve jack-o-lanterns, and light bonfires to ward off the spirits. Scary, right? Do you know what else has the potential to be just as scary? Lack of visibility
Default PGSQL username and password & superadmin username and password for servicedesk plus msp version 13.0 build 13000
Default PGSQL username and password & superadmin username and password for servicedesk plus msp version 13.0 build 13000
Customize notification message
Hi, We want to add an HTML button in the expiry notification message, but it always appears like a link. Is it possible to add a button in HTML or CSS ? Thanks. Regards
Use real SSL certificate for ADAudit website?
I cannot see this in the ADAudit documentation. How can a real SSL certificate be used with ADAudit instead of the self-signed one?
Updating Helpdesk Ticket Through Email
Hi all, Currently we are using ServiceDesk Plus build 14003. Is there a way for the ticket to be updated through email? Meaning that if the technician replies to the email sent from ticket creation, can it be be updated in the Helpdesk as well? Please
Can I still export filtered list from within request module?
Previously with our on prem instance of ManageEngine we had the ability to go into the request module and filter if desired then export to .xls, pdf. etc. Can this be done with hosted version of service desk plus?
How to send Survey when Ticket is Resolved
Hello Everyone I am using ServiceDesk Plus Is it Available to send survey to Requester after the request is Resolved, I found when request is closed sends survey only . Help Please
Oauth EWS issue - Redirect to Login Page
Hi, I'm hoping someone can help me. I have just configured our Service Desk for Oauth EWS and everything is setup correctly in Azure. Upon saving I get the user-consent window pop up, I enter the correct details but instead of a successfull message and
Email fetching error
Dear Servicedesk Support, Today we didn’t get any tickets on the helpdesk, we found this error below. And asset lists aren’t updated on the list. Can you please help us to solve this issue?  Regards, Yonas
[SDF-96364] How to add variable in Reply Template?
Im trying to set Reply Template to have import serial number from Asset Description is I can use a variable: Type $ in the editor to select and insert a variable So im find $CIName to insert a Name of this Asset and this works adding in reply Name of
Fetching stopped but we started again and still no tickets
Fetching is running but we haven't received any tickets. No changes have been made for this to stop fetching.
Communication from SDP mssql database to databases in othersystems
Hello, can I retrieve data from another mssql server into the database of servicedesk plus? example: need to get information from the financial system database and add it to assets in SDP directly like price date etc...
[SDF-98513] Approval Reminder mail notification
Is it possible to add variables to the Approval Reminder mail notification? Looking at the template it doesn't look like you can but I have had several requests from users asking if we could add information regarding the ticket # or the Requester or the
POPS and IMAPS deprecation
Hi As you know pops and impas protocols have been disabled on exchange online and we cannot use them anymore to fetch emails from our support mailbox, I tried to change to ewas with oath following this tutorial: https://www.youtube.com/watch?v=cwTpeIrflkQ
The pgsql folder on my Desktop Central server is over 328gb
Is there any sort of script or cleanup that can be ran to fix the ridiculous size of this folder? We have about 13,000 active workstations currently in DC, but it seems odd for the database to be this large.
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