Firmware Vulnerability for Aruba/HPE Switches
Hi, we have many 2530 and 2930f switches with the ArubaOS. Is the Vulnerability Scan not working for this switches? In the Database i cannot find the CVE-2022-23677 or CVE-2022-23676 CVEs. Are there not integrate in the DB? Best Regards Steffen
Installed version 13008 - favicon no longer working
Hi, Just installed version 13008 and I know it probably sounds like no big deal - but I'm getting allot of calls because the icon changed to 'SD' from my corporate (custom) icon. So, I checked and my file favicon.ico is still in the webapps\root\images
HA Config steps - Unclear
When configuring HA, per this article, https://www.manageengine.com/products/passwordmanagerpro/help/high-availability-pgsql.html: Stop Primary Server, if running Open a command prompt and navigate to <PMP_Primary_Installation_Folder>/bin directory Copy
access to view the request for different user
Hi I have an interesting question whether the user can give access to view his request different user? if so, how? for example: I requestor role access sdguest created the request. This request I see in my self portal I want a different user also has access to this request and has participated in decision How can i do this? Thanks for you help
Automatically populate custom field with data from Active Directory
Hello, We are trying to auto populate a custom field named "Contact Number" with the mobile phone number of requestors from active directory. I have tried using a script but no information is being carried to the template when the form loads. Please find
Apache server stopped
After shutdown of the Applications Manager the Apache server was down. The cause was this: The resource netmanage.ostrom.hif.hu_Apache-server_9090 is not available. am.datacollection.failure I tried to stop and start AppManager, restart the machine, run repairDB.bat without success. How can I resolve this problem? Zkallo
ServiceDesk Pro - Additional Field Assets
Hi, In ServiceDesk, is possible to add a custom Field with a drop-down multiple value selection?
Mailbox is not accessible : "Incorrect username or password.". In the meantime, mails will not be fetched in the mail fetching schedule.
Hi, From yesterday I started getting email notifications from our ServiceDesk Plus environment with the subject "SDP Notification: ERROR: Mails not fetched". On further investigation I found the below message on the Mail Server Settings: Mailbox is
[Free e-book] Graduate from cost reductions to strategic IT cost optimization
Hey folks, We're excited to introduce our latest e-book on ways to optimize IT costs with AI-driven analytics. In the march to meet last-minute mandated cuts, organizations often implement cost cuts that provide immediate results but inevitably harm
Problem template, ability to make fields mandatory
Is there anyway to make fields like "Category" mandatory when logging a new problem? Users keep leaving it blank, which means it doesn't get assigned to a team, and sits in limbo until someone goes through all the unassigned tickets.
Getting invalid profile issue in iPad and iPhone
Getting invalid profile issue in iPad and iPhone
See Endpoint Central Tickets here in Pitstop
Currently there is no portal for Endpoint Central. So you can't view your open / closed tickets for Endpoint Central. I don't understand this behavior
ManageEngine security advisory—Important security fix released for ManageEngine Access Manager Plus
Hi there, The security advisory addresses a authenticated remote code execution vulnerability identified ManageEngine Access Manager Plus. Severity: Critical CVE-2022-35405 Given the severity of this vulnerability, we strongly urge all customers
ManageEngine security advisory—Important security fix released for Password Manager Pro
Hi there, The security advisory addresses an unauthenticated remote code execution vulnerability identified in ManageEngine Password Manager Pro. Severity: Critical CVE-2022-35405 Given the severity of this vulnerability, we strongly urge all customers
ManageEngine security advisory—Important security fix released for PAM360
Hi there, The security advisory addresses an unauthenticated remote code execution vulnerability identified in ManageEngine PAM360. Severity: Critical CVE-2022-35405 Given the severity of this vulnerability, we strongly urge all customers to install
Document on how to set up automatic local administrator password updates on Windows servers.
We don't have LAPS implemented. I would like to have all our Windows member servers use a unique password for the "Administrator" account. I have over 1000 servers to do. Is there a document on how to do this or do I need to manually add each server
unable to copy files to user's PC
I'm trying to copy files using Desktop Central File Folder Operation. The destination folder is C:\users\public\downloads. However, no task gets created and nothing gets copied to the PC. The PC is online. Any reason?
DesktopCentral Schedule Agent PatchScan
Hi Is it possible to modify the schedule patchscan on Agent Linux ? Thanks
Take to ScreenShot
Hello, We use the Service Desk Plus application and change management. We have configured the PMP integration with Service Desk Plus. We access the servers through Service Desk Plus. but in some cases we need to take a screenshot and add it to the change
Redirect Merged Tickets
This feels like a bug or maybe it's a feature request but essentially it appears that when you merge tickets, the ticket you merged disappears. Such as the links on the emails goes to a 404 page and when you search the ticket ID it can't be found. It
Endpoint Banner Issue
Endpoint Central Version: 10.1.2220.4 I get the attached banner message on the "Home" tab. Says "Email updation needed" for 1 user When I click on the view details button the results are empty. All users have an email address assigned to them.
Endpoint Central Update Pulled?
Were the 10.1.2220.3 and 10.1.2220.4 Service Packs pulled from the support page? If I browse to the service pack page for Endpoint Central I ONLY see 10.1.2138.19 available for download.
10.1.2220.4 Update - What's New?
The newly released patch for Endpoint Central does not list what's new for version 10.1.2220.4 in the "Learn what's new!" link when you go to the download page.
Custom action needed to print the conversation and all attachments
Hi, any help on using the API to print out the whole conversation (basically the Print option, with all the boxes unticked except for the 'Conversation' one), along with all attachments? I know you can use the print preview, untick the boxes, open all
changing from default template as a bulk task?
I've recently created a new request template - I need to amend all tickets since the start of 2022 to reflect this new template, so that the new fields added on the new template are visible on the old tickets. Is there a way to change all existing tickets
Automatic forward request to external email
is this a feature in in service desk plus? i want to forward off an email automatically when a case gets created. We would assign it to the group of technicians but i want to be able to send an email to another mailbox as well. i wouldn't say the email is external, but its not a technician. it is in our list of requesters
Teams Integration | Mention a Ticket
Is it possible to somehow mention or tag a ticket in a group chat in team? The bot chat displays a ticket quite nice, it would be good if we could do something similar in a group chat, we quite often talk about tickets and being able to quickly mention/tag/link
Update from Build 10536 to 10600 error
During the update there is an error in the logs. This table [UserAdditionalFields] cannot be dropped because it has these [UserAdditionalFields_multiselect, UserAdditionalFields_history] tables dependent on it.
Problems configuring IMAP and SMTP OAUTH (office 365)
Hi, my application service desk plus MSP version 10.5 is installed on linux (Centos 7) . I have problems configuring IMAP and SMTP OAUTH. I have seen in some videos that they select EWS, when they change to OAUTH , I don't see that option. I don't know
What happened to the Azure DevOps integration?
Hi, A while ago there was a post with some scripts that allowed some sort of Azure DevOps integration, but that post has been removed. Is something new coming soon or didn't it work well enough? We're looking at the possibility for our developers to use
unassigned requests and incidences
How can i prevent incidences and requests from being categorized as Unassigned with no group ?
Remove a option state from a specific request
Hi everyone. i have a little Problem... We add a different states but those we only need it for requirements, is it possible that they disappear from the incidents? I added a rule to remove the options. And i can no longer use it but they continue to
After updating from Build 10536 to 10600 problem with editing assets
Hi! After the update there was a problem with editing assets, a message appeared : "Sorry, an error has occurred Page Fault (Unknown Exception). Contact your system administrator." Catalina log: [12:39:39:788]|[07-05-2022]|[org.apache.catalina.core.ContainerBase.[Catalina].[localhost].[/].[action]]|[SEVERE]|[42]:
Is it possible to create a change request (directly) without starting as a support/ incident request?
I'm hoping to simplify the change request process by removing the need to create a support request. I Have read that it's possible to automatically create a change request using a script but would like to keep things as simple as possible and not rely
Google fixes a zero-day and other high severity vulnerabilities in its Chrome 103.0.5060.114 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 103.0.5060.114 for Windows, Mac, and Linux. This update comes with 4 security fixes. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity CVE-2022-2294 Heap
Google fixes a zero-day and other high severity vulnerabilities in its Chrome 103.0.5060.114 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 103.0.5060.114 for Windows, Mac, and Linux. This update comes with 4 security fixes. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity CVE-2022-2294 Heap
Google fixes a zero-day and other high severity vulnerabilities in its Chrome 103.0.5060.114 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 103.0.5060.114 for Windows, Mac, and Linux. This update comes with 4 security fixes. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity CVE-2022-2294 Heap
Web Access Issue
Hello, I added a subnet in the web access instead of IP Range now i am unable to access the server even from the local machine please advise
Unknown Error Code 17002 with Update for Office 365 Professional Plus Semi Annual Channel for x64 1902 of version (11328.20392)
Hi, if I deploy the update for an Office365 I got an "Unknown Error Code 17002" and the Office365. After the failed update I can't update Office365 manually. The only way is to un- and reinstall Office365. What is Error Code 17002? Any advice? Thx, Alf
[Solved]ServiceDesk Plus On-premises not loading in Chrome and Edge v.94
Dear all, Recently we faced an issue where the ServiceDesk Plus’s On-premises version did not load in Chrome and Edge browser version 94.xxx. Probing further, we found the following script error : ’Uncaught TypeError: Cannot set properties of undefined
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