[Solved]ServiceDesk Plus On-premises not loading in Chrome and Edge v.94
Dear all, Recently we faced an issue where the ServiceDesk Plus’s On-premises version did not load in Chrome and Edge browser version 94.xxx. Probing further, we found the following script error : ’Uncaught TypeError: Cannot set properties of undefined
Reporting and Device Downtime
I am trying to get a report with all the devices that are critical (aka down) and how long they have been down for. However, when I add downtime to device report the data is not showing accurate, but I can go view all the alarms for the device and I get
Tickets history report
I need to pull a report for 2020 and 2021 that how many tickets created and the ticket details. Please let me know if there is a sample query to pull those reports. BTW I m using MSSQL.
lyfe cycle
Hi everybody If I click the button next group in the life cycle it should be changed to the second group but at this time currently, group technicians shouldn't see the next process, The ticket should disappear for the previous group. In documentation
Question about Worlogs use case
Hi all, we're starting to use Worklogs but for now we're only ask the technician to register a worklog before escalete the request to any other Techinician or support group, in order for the other tech known what has been done in the request. I would
How ADAudit Plus helps you assess your exposure to Follina (CVE-2022-30190)
Hello everyone, This forum post is to notify that ADAudit Plus' exclusive Process Tracking reports can help you detect Follina (CVE-2022-30190) exploitation attempts in your environment. Read our blog to learn more about how you can assess your exposure
Notification to e-mail CC users when request is Cancelled
Hello, We are running SDP version 12004 OnPrem. I realised that on the occasions when we mark a ticket as Cancelled (instead of Resolved), there is no option to send an e-mail notification to the users who were originally in CC, only to the original requester
[SDF-77557] Mandate Change Stage fields
Is it possible to mandate particular fields under a change stage? Specifically, we want to mandate fields under the Planning stage prior to the CR moving to the approve stage. Right now the Change Manager often has to push changes back to gather details that should be captured by a mandatory field.
Field Email ID(s) to notify is not the same as CC
Hello, Please I am trying to set up the CC field in our incident template. The current field emails to notify is more TO field. I am aware of the CC settings in the configuration itself but we need a custom field to notify different users about our requests
EndPoint Central Not Picking Up Vulnerabilities
I have just installed a new application on end user devices and this is showing that some devices still have serious vulnerabilities despite EndPoint Central saying they are Healthy. How does EndPoint Central not pick that a version of iTunes has 13 CVE
Create custom filter that is available to all agents
I want to make a filter available to all agents on my team, so they don't have to create it themselves, or when a person joins our team, have them create them. How can I make a personal filter available to select team members, or system wide. Example:
Can't clear warning
An important fix is ready to be installed, for uninterrupted services in the MDM module I get the option to restart and I've tried it several times and the warning will not go away. I've restarted the DC server a few times as well. I also tried In-private
An important fix needs to be installed for uninterrupted usage....and crash!
After Login in the Webinterface, i have a yellow banner with the Message: An important fix needs to be installed for uninterrupted usage When i click RESTART SERVICE-Button it popup the message: Die Anfrage konnte nicht abgeschlossen werden. Bitte versuchen
Problem in configuring Office365 account for SDP
Good afternoon, I've the following problem: we're in process of migrating our mail system to O365 and I need to migrate also the dedicated mail used in SDP to generate ticket. I'm doing some tests with a new email and I'm able to configure the outgoing
SLA count
Hi everyone I have a case, How can I configure that if the request is not approved more days do not count SLA how can configure it on myself
Lock incident type to certain requesters
Hello, I am looking for a way to lock a specific incident template to only be able to be used by certain requesters, We created a template for new user requests but only want HR users to be able to use it. Is this even possible?
how to select requests that created between 18:00 to 23:59
Hi, I need to query report for all requests that created in night shift between 18:00 to 23:59 with these columns: - Request ID - Requester - Subject - Technician - Created Time (Date and Time) - Status Thanks for helping
Software Report - DesktopCentral Agent
I have been creating some reports in SDP using information that DesktopCentral is feeding into SDP workstation assets. I now want a report that shows what version of the DesktopCentral agent is installed on all In Use workstations. The report is showing
api add user error
I use postman to call API but response error. parameter: { "user": { "first_name": "Peter", "middle_name": "Rabbit", "last_name": "Atom", "name": "Peter Rabbit Atom", "is_vipuser": "false", "employee_id":
REPORT REQUEST - SOLUTIONS
Hello, Please can I request a report for solutions: REPORT 1 - SOLUTIONS VIEWED Date Viewed User Viewed Solution Title REPORT 2 - SOLUTIONS OUTCOME Date User Outcome (Yes Resolved Issue / No) Comments MSSQL Build Information Your Version : 11.3 Build 11307
need to add requester using REST API
I am trying to add requester using REST API. But unable to find any documentation related I referred this documenatation : Rest API (servicedeskplus.com) I am unable to find API keytechinician mentioned in the admin settings. Using this documentation
Receiving the twice the report email from the schedule.
Hi , We are receiving twice email with one attaching the report subject "Report" and other with no report to attach subject "No data available to generate report" . Please suggest any fix for this.
Infrastructure Engineer
Infrastructure Engineer Infrastructure Engineer's roles include being responsible for designing, building, implementing and maintaining the IT infrastructure using the latest technology. https://www.fieldengineer.com/skills
MFA - DUO Push
Now that MFA is being enforced are there any plans to allow us to use our own DUO MFA instance to provide push authentication like it allows on Password Manager Pro? Getting kinda old having to use multiple different apps to two-factor into things when
Bulk removal of Devices / Bulk unenroll
How can I wipe multiple devices in MDM. Also, after wiping multiple devices, how can I remove these multiple Unmanaged devices?
Mass Remove "Protect Object from Accidental Deletion"
Our user creation templates that have the "Protect object from accidental deletion" check box checked. Unfortunately, this causes our User De-provision automation to fail since the "protect object from accidental deletion" also protects the user from
ADmanager Plus with Workday
We're doing some implementation and testing with ADMP and Workday (HCM and Student), and need to know if ADMP can connect to a single Tenant, but multiple modules? For example: at the end of the implementation project, both HCM and Student Workday user
Azure AD SSO
Guys. Has anyone configured KMP with Azure AD SSO? I am trying to set this up but all I find is documentation for Okta. I have something setup but think i am missing a bit of info to make it work. Thanks in advance
cycle
Hi support team who is can help me I want to create lyfe cycle and add status assign i am created it personally. If technician clicked this button the ticket shoud be assigned to technician who is clicked to him Why it is not work how can i resolve
Migrate Database ManagedEngine from SQL Server 2012 to 2016
Hi Guys, i have an existing manageengine system using the SQL Server 2012, and i have to migrate the version of SQL Server 2016, and change the user policy, so in the existing system, i use user 'sa' to connect SQL Server 2012 which using for manage engine database, and now i have to migrate this database from SQL Server 2012 to my new database server which is SQL Server 2016, using the new user to connect, such as 'helpdesk'. The plan is : 1. Shutdown the service of ManageEnginePlus on windows,
Connect with us at the ManageEngine User Conference, Australia, 2022
We're thrilled to invite you to our User Conferences in Australia. Gather in Melbourne and Sydney for a unique learning and networking experience during this two-day event. We'll bring you in-depth product presentations on all aspects of IT management,
[Analytics Plus webinar] What's new in Analytics Plus in Q1 and Q2, 2022?
Hello folks, We're delighted to inform you that we're hosting a webinar on July 14, 2022, where we'll discuss all the latest features and updates in Analytics Plus. Date and time: July 14, 2022 11am AEST | 11am GMT | 11am PDT Agenda: During the session,
Custom Software Report
I'm trying to create a custom Software report. I have this so far but i cannot figure out how to get the total install count. SELECT softwarelist.softwarename "Software_Name", Max(swmfg.NAME) "Manufacturer", Max(softwareinfo.fileversion)
Unknown emails are automatically added to requesters, why?
So we do an import from AD every 1 day to keep our requestersdatabase up to date. We fetch our request from an inbox. This al works great but Suppose that i have 3 members in AD, person A, B and C. Now person D who is not in our AD, sends an email to our helpdesk-inbox. That member is automatically added to our requesterslist. How can we prevent this from happening. We want to receive the mail offcourse, but we don't want them in our requesterslist. Please advise, Kind regards zztemp
Upgrade Error
Hello, We are trying to update the 11300 to 12000 version. We are getting the following error, Anybody sees that problem? DB Version :: 9.5.21 (internal db) [INFO] : ERROR CODE : 100 [INFO] : ERROR IN : Pre install [INFO] :
Build No 125638 - June 21, 2022
Hi ALL! OpManager: Around 165 new device templates have now been added for proper classification of devices during Network Discovery. OpManager: Around 271 new SNMP performance monitors are now added. OpManager: A few default performance monitors are
Announcement: End of Support for NTLM Single Sign-on as an authentication method in Access Manager Plus
Hi All, ManageEngine Access Manager Plus will no longer support Microsoft NTLM Single Sign-on (SSO) as an authentication method. This is an advance announcement that, from July 2022 onwards, the support for Microsoft NTLM SSO as an authentication method
Custom View - Technican is "me"
Hi, it would very helpful when under the Field Technican is a "me" which point to the current technican. Currently every Technican must create his own view or use the build in views.
Need a query to export the SDP complete requester list.
Need a query to export the SDP complete requester list. System : SPD build 8127 SQL: MSSQL 2008 please help to provide this query. regards kunal
[SDF-89540] Reply in request without send mail
Hi, In my office, we don't use mail server and I (technician) want to send reply as locally in software like requester. But if I didn't set mail server in admin configuration, SDP error me and mandate me to set mail server settings. I want to reply in request with send mail. What should I do? Do you have any solution for my issue? Thanks for helping
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