Failed installation agent with GPO

Failed installation agent with GPO

Hello team,

I have tried to install an agent with GPO scheduler following the below link:


The Windows installer started even the folder "DesktopCentral_Agent" was created in the "C:\Program Files (x86)" but the installation failed with error: "MainEngineThread is returning 1603"

MSI (s) (6C:B0) [10:15:24:712]: Error in rollback skipped. Return: 5
MSI (s) (6C:B0) [10:15:24:947]: Note: 1: 2318 2:  
MSI (s) (6C:B0) [10:15:24:963]: Note: 1: 2318 2:  
MSI (s) (6C:B0) [10:15:24:963]: No System Restore sequence number for this installation.
MSI (s) (6C:B0) [10:15:24:963]: Unlocking Server
MSI (s) (6C:B0) [10:15:25:150]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.
Action ended 10:15:25: INSTALL. Return value 3.
MSI (s) (6C:B0) [10:15:25:166]: Note: 1: 1708 
MSI (s) (6C:B0) [10:15:25:166]: Note: 1: 2262 2: Error 3: -2147287038 
MSI (s) (6C:B0) [10:15:25:166]: Note: 1: 2262 2: Error 3: -2147287038 
MSI (s) (6C:B0) [10:15:25:166]: Product: ManageEngine Endpoint Central - Agent -- Installation failed.

MSI (s) (6C:B0) [10:15:25:166]: Windows Installer installed the product. Product Name: ManageEngine Endpoint Central - Agent. Product Version: 10.0.50.W. Product Language: 1033. Manufacturer: ZohoCorp. Installation success or error status: 1603.

MSI (s) (6C:B0) [10:15:25:228]: Attempting to delete file C:\Windows\Installer\10d89.mst
MSI (s) (6C:B0) [10:15:25:228]: Unable to delete the file. LastError = 32
MSI (s) (6C:B0) [10:15:25:322]: Deferring clean up of packages/files, if any exist
MSI (s) (6C:B0) [10:15:25:322]: Attempting to delete file C:\Windows\Installer\10d89.mst
MSI (s) (6C:B0) [10:15:25:322]: MainEngineThread is returning 1603
MSI (s) (6C:74) [10:15:25:322]: No System Restore sequence number for this installation.
=== Logging stopped: 11/14/2022  10:15:25 ===
MSI (s) (6C:74) [10:15:25:322]: User policy value 'DisableRollback' is 0
MSI (s) (6C:74) [10:15:25:322]: Machine policy value 'DisableRollback' is 0
MSI (s) (6C:74) [10:15:25:322]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (6C:74) [10:15:25:322]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (6C:74) [10:15:25:338]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (6C:74) [10:15:25:338]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (6C:74) [10:15:25:540]: Destroying RemoteAPI object.
MSI (s) (6C:A0) [10:15:25:540]: Custom Action Manager thread ending.
MSI (c) (2C:44) [10:15:25:540]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (2C:44) [10:15:25:540]: MainEngineThread is returning 1603
=== Verbose logging stopped: 11/14/2022  10:15:25 ===

Appreciate your support.

BR

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