Run Intent configuration for Android application deployment to devices?
I was wondering if ManageEngine's MDM solution (Mobile Device Manager Plus), has any options to configure Run Intents for Android applications so that they auto-start up (performing some action) after deployment. Other MDMs have some documentation on
PAM Masterclass 2022: [Episode 1] Streamlining privileged account governance: Bring all your privileged accounts and resources under one roof (April 14)
Hey there, We're happy to announce and invite you to the first edition of our PAM Masterclass training series! Sign up for this exclusive product training series to make the most out of ManageEngine's PAM solutions, Password Manager Pro and PAM360.
Onboarding Applications
Can Pam360 onboard applications as a Resources
Analytics Login
Is there a way to reset Analytics so that it is like it is a new setup - we keep getting the following error, but I am unable to login as it is rejecting my password and I cant reset my password as the email never arrives? Can I rest from a cmd? ManageEngine
[Security advisory for CVE-2022-35403] Unauthenticated local file disclosure vulnerability in ServiceDesk Plus
Dear customers, This is a security advisory for CVE-2022-35403 regarding the unauthenticated local file disclosure vulnerability in inline image handling in ServiceDesk Plus, which has been identified and rectified. This affects on-premises users of
ERRORCODE 1007 - Data inconsistency
Hi. I'm trying to update SDP from version 13005 to 13008 but I obtain this error during the process. Can I send you the logs to analyze and understand where is the problem? Thanks in advance.
Interfacing JIRA with ServiceDesk Problems and/or Changes
Hello, We are already using Servicedesk as our customer support application, and are considering JIRA for project management. Ideally, we would want to push information from SDP to JIRA and vice versa. Has anyone tried this? Thank you, Gordon Kramer University of Massachusetts
M365 Security Plus' build 4511 introduced TFA for product admins!
Hello Everybody! We are glad to announce the release of M365 Security Plus' latest build–4511. The new build includes the following features: Highlight: 2FA for improved security: Configure two-factor authentication during product login for product
M365 Manager Plus' 4511 build introduces 2FA for product admins!
Hello Everybody! We are glad to announce the release of M365 Manager Plus' latest build–4511. The new build includes the following features: Highlight: 2FA for improved security: Configure two-factor authentication during product login for product authentication
[SD-103916] "Security fix banner" in ServiceDesk Plus 13008
Hi, Team! The following banner, that points to Endpoint Center v10.1.2220.5 (https://www.manageengine.com/products/desktop-central/service-packs1.html?dci&dci-cu) is present in SDP, even though we have updated our EC instance to 10.1.2220.5. SDP version
Problem In Image Preview for Attached Images
hi friends. In a RTL Language like Arabic, when i Want to see preview of images in attachments, The image is not displayed in the center of the screen. My SDP MSP Version: 10509
Upcoming support for triggers and custom function in Problem and support for Change Sub-Entities in Custom Actions and Triggers
Dear users, We are elated to announce the upcoming support for triggers and custom function in Problem and support for Change Sub-Entities in Custom Actions and Triggers.Below is a brief run-through of the same: Triggers and Custom Actions for Problems
Upcoming enhancements in Problem, Reports
Dear users, We are elated to announce the upcoming enhancements in Problem, Reports .Below is a brief run-through of the same: Problem Enhancements You can now create a solution or workaround specific to a problem and add it to Solutions using Save
Changes - Prevent changing stage with empty planning description
Hi there, Related question Is there any way to prevent change stage (for example requested to planning complete) if those fields are empty. With "Closure Rules" only prompt for closing stage. We want to preventing stage changes if one of these field doesn't
Task Level Reminders
We would like to have the ability to set reminders at the task level. Currently we can do this on a request, but not for tasks. We only see reminders for the approaching start time. If the task is only partially complete, the tech may need a reminder
Work Timer on Task that is associated to a Request
We would like to see the ability to use a work timer in a task that is associated to a request. Currently this only works on a stand-alone task. We would prefer to see the time at the task level.
Custom User Report
I have added several custom fields to my users - I am now looking to have a report run which will list all of the users including these additional fields. For example, one of my new fields is called 'Has Credit Card' with the option to leave blank or
Asset - connect custom fields to product type
Currently we can only create a custom field that belongs to all product types. In my case i have created SIM Card with an custom field "contract" that contains a list of phone contracts This will be shown now on all product types.
Error in version 13008
Just me?
ingest text files
I have enable powershell logging and when it is executed, a file is dropped onto a network share. A folder is created for everyday and the file name is the system.randomstring.datatimestamp.txt The file contains system info, user data, starttime, and
Request - Cascading Drop-down Auto Save
Our technicians are getting frustrated with the need to click the green circle with the check box to save an entry on a request when the cascading drop-down boxes are changed. We would like to see the system automatically save when the last mandatory
Changing the Customer Account after Ticket Creation in MSP
Sometimes we redirect Mails via Outlook to the Ticketsystem because a customer sent ít to a wrong adress (e.g. to Sales instead of IT). If we do so, the Ticket is connected with our Company instead of the Customers. It would be very Helpful if we could change the Requester in a Ticket, regardless to the Account it is connected to.
Help! Locked out of my Service Desk
Hi, I seem to have hit a problem with my installation of service desk plus. We have just changed domains and in doing so have moved SD from the old to the new. I logged into SD and changed the LDAP settings to point to the new AD and since then we have been unable to log in. We have reset the local admin account following the steps here (http://forums.manageengine.com/topic/servicedesk-admin-password-reset), however this does not work. I seem to be at a loss as to what to do next, any help
Alphabetical list of Support Groups
We've noticed that the list of groups loses the alphabetical sorting when a ticket is created. The sorting is visible when editing the form but not in a new ticket:
How to clean /opt/ManageEngine/ServiceDesk/inlineimages/WorkOrder directory
Hi, how to remove old files from "/opt/ManageEngine/ServiceDesk/inlineimages/WorkOrder" thx
Error on user reset password
When I try to reset the password on users ServiceDesk shows this error “The value indicated for the “resetPwdButton” parameter is not valid.” Please, could anybody help me?
Change technician as requestor removes technicians name
Version : 10.5 Build 10509 When I use the change the technician to requestor using this, https://pitstop.manageengine.com/portal/en/community/topic/removing-technician-s it removes the technicians name from historic tickets. 1 - Is there a way to prevent
Opmanager API for adding events
Hello, Is there any API in OpManager to add events? per current documentation OpManager REST API | OpManager Help (manageengine.com there is an API to list the events but do not see any API to add the events. Is there any other option to add the events
Training Videos
Are there resources for more in-depth training? I'm aware of the 7 tutorial videos, but I feel that they just brush the surface of what Desktop Central can do. I'd love a "best practices" video for Patch Management, etc.
Questions about distribution servers on windows server
Good afternoon, When installing a Vulnerability Manager Plus distribution server on a Windows server operating system, is it necessary to enable any feature or role for the server to work properly? I understand that since it is possible to install it
Unable to import device template
I have a PureStorage device template that I need to import. I got the template from the manageengine website. I get so far as to browse for the file, it opens and there it get stuck, it doesn't want to save, it just stays on that screen, I left it for
Infographic: How to turn IT data into money-making decisions?
Did you know that technology leaders who leverage analytics make 4 times more profitable decisions compared to their peers who don't? Download our infographic to learn how IT leaders from various business sectors use their IT data to drive innovation,
Primary and alternative method
Hello everyone. I would like to ask if there is a way to set up a primary method to authenticate (eg. always use push notification) but when not available the user could click a link on the authentication page and select an alternative method. Thanks
Alert notification - Desktop central
Hello, I am getting multiple alert from same device. my imbox is flooded with 4000 to 5000 emails daily. I remove my email address and still it do not stop. We are using cloud application and i have open ticket since month but support can not help me
Output alarms via digital relay
Hello Team, is it possible to output alarms from opmanager through a digital relay module? For example the RRY-32(PCI)H? We'd like to trigger a visual signal (traffic light model) based on the severity of alarms.
New release: ADManager Plus' latest build 7142 unveiled!
Hello Everyone, We are happy to let you know that we have released the latest build of ADManager Plus, 7142. The following issues have been fixed in this release: Issue in fetching archived audit reports after migrating ADManager Plus' database from PostgreSQL
Problems after updating SDP MSP from Build 10536 to 10600.
Hello. In our test environment, we are trying to update SDPMSP from version 10536 to version 10600. It is installed on a ubuntu 18.04 system and works with a postgres database. The update itself passed without errors. However, after we started testing
Setting up SAML SSO on ServiceDesk using Google IDP
I'm setting up SAML SSO in ServiceDesk and I want to use Google as the IDP. I've configured ServiceDesk as a SAML app in Google and I've configured Google's IDP information in ServiceDesk. When testing the SSO login, I get error code 52 which means I'm
Is AD360 affected by CVE-2021-44228?
Hi, Is the latest version of AD360 vulnerable to the recent log4j vulnerability? Looking at the library files I can see the complete installation directory of AD360 does contain log4j files: ...C:\ManageEngine\ADAudit Plus\apps\dataengine-xnode\lib\log4j-core-2.10.0.jar
How to closed the Service request once converted to the Change request?
While converting the service request to associate change request initial service request tickets need to be closed automatically as well as notify the requester your service request is closed and it is moved to the change request with the CR Reference
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