Proxy Reverse
Good afternoon. I have a question. Can ServideDesk be configured with reverse proxy? I use apache2 Thank you,
How do you find saved attachment
How do you easily find an attachment that has been saved in MSP? I have located the location where all of the attachments are saved.(M:\Attachments\fileAttachments\Request) However, the files are stored in numbered folders. The number on the folder does
Automatically close tickets with no interactions, but through a native function on SDP
Hi, i would like to request a native functionality on SDP MSP, that auto closes tickets that doesn't have any interactions. I know it is possible today with scripts. Here's the link i used for reference: https://pitstop.manageengine.com/portal/en/kb/articles/ews-mail-configuration-script-to-send-reminder-emails-to-both-requesters-and-technicians-when-there-is-no-response-for-more-than-a-specific-time-period-and-auto-close-the-ticket
About ports used by the ManageEngine Endpoint Central 11
Hello friends, I have ManageEngine Endpoint Central 11 installed in a test environment and the ports that appear on the official website do not match those of the installed application. Is the information up to date? Thanks for any help.
Mail configuration
Does mail server need to be configured before ad user imported on Pam360 can login
PMP
control charts and process groups in PMP
ManageEngine OpManager named a Champion by Info-Tech Research Group | Report inside.
98% of customers say they love using ManageEngine OpManager according to the Info-Tech’s "Network Monitoring - Enterprise" category of its Buyers’ Experience report. We are not only Champions, but also Outliers. Our customers have spoken! Info-Tech’s
Project worklog reports
We need to run worklog reports on our projects and we need to be able to filter by the following parameters: Project ID Project Title Who did the work (Worklog owner) The worklog time logged (Time Taken To Resolve) Worklog Start Time Worklog End Time
Attachments with certain symbols are not uploaded to the ticket
Hi. When we have incoming emails coming from customers that have attachments, it seems that any attachments with a % or ~ within the filename get dropped, and are not uploaded to the ticket. Is there any particular reason why this happens? Are there any
Field and Form rule help
Hi, Can I get help on creating a field and form rule for a template that would: enable the 'CREATEDDATE' field for technicians (user) named (Jennifer X, Ben G, Steve O) and leave it disabled for all other users Thanks!
Back up
I have a problem when performing the Backup. I turn off the serviceDesk and follow the path C:\ManageEngine\ServiceDesk\bin\backUpData.bat, but when the backup is done, it throws a txt file, attached reference image.
Permissions
Is there any way of giving a user the access to the reports tab but not making them part of the admin group? The only way I can see of giving anyone the report tab is to add them to the admin group? Thanks
Oracle Tablespace Alarm
Hi, I have created a monitor group that contains several Oracle DB servers. I want to configure a tablespace threshold alarm that effects on all tablespaces in the group. How can I do that? Thank you, Kitti L
When logging in, receive Access Denied. Captcha check failed
Any ideas why this is happening. Worked with MS support, but they found nothing and nothing useful in the logs. How to fix? We are dead in the water.
CSR creation for a SSL
We are attempting to create a CSR in order to get a 3rd party SSL certificate imported. When attempting to create a CSR following the steps from page https://www.manageengine.com/products/desktop-central/help/configuring_desktop_central/importing_ssl_certificates.html#1._Create_CSR_and_Key_Files it
WinRM and SSH
Hi Does SDP supports WinRM or SSH for agent-less Inventory?
New SSL cert
I see ADManager has a GUI to replace the cert How do you update the cert for ADAudit?
Service Desk Plus MSP Users
Hi, we purchased SDP MSP. We have 10 Accounts Managers that manage several customers. They open presale requests and sometimes they need to open tickets to attend their customers. We´ve not been able to assign permission for this Account Managers to "see"
EventLog Analyzer: Log Receiver status of server is fail How can I fix them
Hi everyone, I have a problem, I found that Eventlog Analyzer didn't collect log from my server. So, I tried to fix the problem and found status of server was failed in Log receiver page. At first I fixed this problem by restarting Eventlog server,
How to send notification with user details after user creation workflow successfully
Hi, I need to send notification about user details to HR team after user creation workflow successfully. In notification template just insert username and password and can't send other attributes. In below image show all items that I can to insert to
Updating AD Manager Plus Issue
Whenever performing an update to AD Manager Plus, I get a black command prompt window and an error message whenever I execute the "stopdb.bat" script and the "updatemanager.bat" script. I've deduced that it's related to a file called "securedeployment.exe".
Can't configure Azure AD User Sync
I had this working at one point, but it quit syncing so I turned it off and when I turn it back on again, I get the message below. I have tried signing out and back in and not having any luck. We do have Azure AD SAML SSO configured and working so I
SDP Cloud integration with ME Analytics Plus Cloud
Dear Users We hereby to announce SDP Cloud's integration with ManageEngine Analytics Plus Cloud(https://www.manageengine.com/analytics-plus/). ManageEngine Analytics Plus Cloud helps generate insights and metrics over SDP Cloud data. The integration will
VPN Monitoring via OPM
Hi i Have an ASA ver 9.14(4) and running a OPM ENterprise 12.5.437. I want to monitor my VPN site-to-site connections. I got asa to send traps to OPM. I want to fill in the VPN tab in my device overview(attachement). How to get OPM to read my VPN Tunnel
Patch Tuesday August 2022 - Supported updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2022-08 Security Only Quality Update for Windows Server 2008 Systems (KB5016686) (ESU) 2022-08 Security Only Quality Update for Windows
Patch Tuesday August 2022 - Supported updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2022-08 Security Only Quality Update for Windows Server 2008 Systems (KB5016686) (ESU) 2022-08 Security Only Quality Update for Windows
[SDF-81212] Request Conversations mark as read without actually sending a reply
Hello, I was woondering wether there is a way to mark a conversation as read without actually replying to the E-Mail sent by the user? Sometimes it is a vacation notice from outlook. Or just an info we needed. So we usually would not send a reply.
Formatting of emails sent from ServiceDesk+ App and Outlook Smart Replies
When I send a reply to a ticket from ServiceDesk+ App for IOS, the description is missing the last reply, and doesn't have my signature. Where is the formatting and settings for this?
Would like the ability to map more Azure Fields into Users Section
We are using Azure User Sync (which isn't that great) but would like the abilility to map more Azure AD Values in to Service Desk - Especially onPremSamAccountName.
Need some features about Tasks
Hi I need a feature to set up autoassign for tasks and associate checklists with tasks. If these features exist, please guide me on how to use them, otherwise, Please give me some hope for future features.
ManageEngine SupportCenter Plus version 11.0 - Build - 11024 released
Dear User(s) We released SupportCenter Plus version 11.0 - Build - 11024. Please refer the Migration path table available here and upgrade to our latest build 11024. Enhancements: SCP-1547 : Option to include the Bcc field in the emails from SupportCenter
ServiceDesk Plus MSP - version 10.6 - Build - 10608 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.6 - Build - 10608. Please refer to the Migration path table available here and upgrade to our latest build 10608. What's new in 10608? Major Enhancements SDPMSP-13172: Support
[SDF - 104431]How to mandate checklists and Tasks in RLC
hi how can I mandate one or more checklists from a service template checklists in an RLC when technicians wants to go from one status to another. and same scenario about tasks mandation in RLC
OU structure not showing up in DC10 reports
I have synced AD and can see the OU in SOM but when trying to run a report against computers in an OU several OUs are missing from AD.
Account have not been elevated refer logs for more info.
I had both PAM360 and ADManager plus. we had enabled "policy configuration" feature which will add users in the admin groups when they send request. however the feature is not working properly with the error message "Account have not been elevated refer
How To Link To SDP Report Wiith URL?
How can an SDP customer created report be linked to using a URL? ManageEngine ServiceDesk Plus 8.0.0 appears to only provide access by manually navigating through a number of SDP page links: "Reports" (http://hostname:8080/CustomReportHandler.do) | followed by clicking the report name presented on the current reports list. A URL path is needed providing direct access to customer created report. This path can be emailed as a URL link. What is the actual path to a SDP report?
Add attachment icon to Conversation View
It's impossible to find out where an attachment was added as part of the conversion. Attachments need to be clearly identified in the conversation thread. Please add this as a feature urgently.
Instalacion
Hola quiero instalar ManageEngine en windows 10, y el proceso no termina, la barra queda suspendida, como la siguiente imagen.
Ops Manager Accessibility Name Change
Dear Team, Greetings of the day!! We are using ops manger in our Organization. We can access the Ops Manager link with the name of server name. Can we change it with the name of DNS. As like if - link is - https://192.168.4.20:8080 -> https://opm.xyz.com:8080
Upcoming enhancements in Projects, CMDB and features like Project Template.
Dear users, We are elated to announce the upcoming enhancements in Projects, CMDB and features like Project Template. Below is a brief run-through of the same: Projects UI enhancements Introducing Summary and Associations tabs in project details page.
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