Get email form MS-Exchange online
Hi team: Last month I had an issue getting emails from MS Exchange Online. The root course is that MS turns off the Basic Authenticate (POP, IMAP) on my Exchange Online system. I have fix they allow me to turn it on again. But Microsft notes me that next
Problem with Certificate
Hi we have created a cert from our internal CA, and uploaded it as per the KB, but it says they cert isn't valid. All the names are correct, and the certificate chain is also valid. There are no errors when importing the cert. The only thing i can see
DR Drill - Zoho EU and AU on 20 Nov 2022 and 27 Nov 2022
Dear Customers, We have planned to conduct our yearly DR Drill for Zoho EU(Europe) & AU(Australia) Services on 20 Nov 2022 and 27 Nov 2022 to ensure our DR Readiness in EU & AU Deployment. EU switch will happen in the morning and AU switch in the evening.This
Auto align text to the right
Hey We have Hebrew speaking technicians and the want the text in "reply" to be auto aligned to the right instead of left.. is it possible?
Presenting ServiceDesk Plus MSP version 13: Zoho's AI Zia, Teams and Outlook integrations, and more
Hello there, Greetings from the ServiceDesk Plus MSP team! We know firsthand that running an MSP business entails dealing with a flurry of unexpected challenges. With some of these in mind, we have worked tirelessly to improve ServiceDesk Plus MSP
Send feedback to Endpoint Central from script in Custom Configuration
I have a custom script that I want to configure to run on every startup to ensure that a piece of software is installed or configured correctly on Mac machines. This is necessary because it is a security software that can be disabled on OS upgrades.
Cumulative Security Patch Cannot found (KB5020023)
Hi I need to download and install cumulative security patch with this KB number : KB5020023 that Released in November 8, 2022. But can not see that in Supported Patches list in Endpoint Central. While Security-only Patch KB5020010 that released in the
Google fixes a high severity vulnerability in its Chrome 107.0.5304.121/122 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 107.0.5304.121/122 for Windows and 107.0.5304.121 for Mac and Linux. This update comes with 1 security fix. The details of the vulnerability fixed is mentioned below: CVE ID Vulnerability Severity
Google fixes a high severity vulnerability in its Chrome 107.0.5304.121/122 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 107.0.5304.121/122 for Windows and 107.0.5304.121 for Mac and Linux. This update comes with 1 security fix. The details of the vulnerability fixed is mentioned below: CVE ID Vulnerability Severity
Google fixes a high severity vulnerability in its Chrome 107.0.5304.121/122 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 107.0.5304.121/122 for Windows and 107.0.5304.121 for Mac and Linux. This update comes with 1 security fix. The details of the vulnerability fixed is mentioned below: CVE ID Vulnerability Severity
[SDF-102542] Auto remove CC values from replies
Hi We are having an issue where a technician is not noticing some of the CC email addresses and they are being emailed to the wrong people. It would be nice to have some control in SDP like a button in admin to 'turn off auto populate CC field'. Or if
Request's access to specific users
We found quite useful to allow specific users (normally, also requestors) to access other requesters' requests. This should be user based and not dependent on department or site. As example, I do not want my department or site colleagues to have access
Endpoint Central Integration in Service Desk Plus - Different Username for the same technician
We are already using endpoint central and service desk plus with ad-authentication. At the moment every technician has two ad users, one for sdp and one for endpoint central. Is this working if we activate the integration? If not, whats the best way to
Sharing a request in ServiceDesk Plus
Very often, ServiceDesk teams will get in touch with other teams in the process of troubleshooting a request. In this process, the first hurdle they will have is to explain the complete request till its current status. Some times, they have to take print preview and email it too.. This is caused because, the other person is not having view permissions to the request. We are looking to reduce this effort with a new enhancement called "Sharing a request". Here is a detailed document about the feature..
Delete Multi User
Does anyone know of a way to filter multi users, in my case <40, and delete them from Password Manager Pro all at once? PMP only allows me to check.
again on the search for a function that I found once already
Hi, its a typical me issue. I know that I have set up (way in the past) a kind of auto-assign to group depending on email-subject. As usual I am now unable to find that setting now... Hope for some quicke help here. Thanks and have a nice 1 Cheers
[SDF-46510] Enable column for Problem- and Change-ID
Enable column for Problem- and Change-ID in the Request view. Today it's only Projekts that are optional
Servicedesk Cloud SLA Reports
The SLA reports lack the detail needed by my business and we want to create a rich set of KPI's to issue both for improvement and for the business to measure. The Time Elapsed Analysis is the sort of metric we would like to publish with a criteria logged
software inventory topics
Hi, I'm trying to configure the Manage Licenses to keep track of whether we are in Compliance. I have created an entry for Microsoft Office Pro
Work Log tab removed from request opened through the dashboard
Hi, we recently moved to version 14.0 Build 14004 and find out that work Log tab was removed from request opened through the dashboard. there is a way to enable again the work log tab?
Un-Archived Requests
Hi Support, If requests already added to Archived , does it have any way to un-archived request back to the request? Thanks, SOPHAL
[API] Sending a Reply on a Ticket
Has anybody have an good alternative for using the API for sending an Reply on a ticket. We recently upgraded to 14004 (from12007) but now we cannot reach the apiv1 endpoint anymore (error 400). Creating a note and showing that to the enduser is not the
ServiceDesk Plus Asset Description Report
Hello I've tried to create an asset report that include all Servers and Workstations actually present in our SD+ IT assets, that show basically the asset Asset Name and the Description present in the asset itself, but using the default report present
Approval Key User
Hello, I have to create a Service request template where User can ask for access to different folders on a network share. I want to add a field to the template, where the User has to select the folder. Depending on the folder, a different User has to
Requester replying to mail to requester,
When a user reply a email sent from the request, how can the reply from the user appear in the request?
Email notification duplicate
When a user adds a ticket, it is required to specify the ticket category. Some categories (but not all) are automatically assigned a specific technican (configured by business rules). The system works in such a way that it first sends a general notification
View all Open Requests and Tasks from main Requests screen
Hey there. I would like to create a custom filter to show all open (non-resolved) requests and tasks for my technicians. I can see the requests fine, but is there no way to include all outstanding tasks as well? Single pane of glass to see all outstanding
Populate new custom fields in bulk
Hi everybody, I've just created some new custom fields in the Asset management, and I need to populate those in mass. There's some API to do this? Or I could import them from an CSV? Thank you in advance.
Deluge - Request approvers
I'm working on setting up a custom function to add request approvers using the included script. I've populated the global functions script and that works, and the custom script seems to run correctly but it doesn't do anything. This is the script as it
[SDF-96364] Closure Rule
Hello, I'm looking for an option that the request will be closed after all linked tasks have been completed. I know the setting 'Closure Rule' in the menu. But this applies to all templates and in my case I would like the rule to only be executed for
Requester Report Query - ESM
Hi, I was given the below query to pull Requester details off the system: SELECT AaaUser.USER_ID, AaaUser.FIRST_NAME "FullName", AaaLogin.NAME "LoginName", AaaLogin.DOMAINNAME "Domain", AaaContactInfo.EMAILID "Email", DepartmentDefinition.DEPTNAME "Department",
Reporting on resolution templates used
Hi, can anyone help with this one? Fairly new to ME, but I am trying to get a report where I can report on the Resolution Templates used when a ticket is closed. Nothing too complex - ticket number, resolution template name and a bit of flexibility on
Need ticket responses to show full thread
Right now when a technician uses the reply function in the web interface the only portion that is e-mailed to the user is the most recent reply not the entire history. We would like the user to receive the entire history when we reply to a ticket, is
How to strip HTML tags from woklog table
Hi friends, how can i strip tags from description column in worklog table? I have been checked formula column and found no function to do this is there any way to perform this action?
$UpdatedProperties variable not working
When We try to send an email notification to some users using custom tigers, the $UpdatedProperties variable does not add details to sending the email.
Is there a way I can force the technician to be selected before a reply can be sent for a ticket?
When we receive tickets, sometimes we hit reply and forget to assign it first. Is there a way that I can mandate the selection of a technician before a reply can be sent without using tech auto assign?
Shared Tasks
Hi, It would be great if you can add the features of shared tasks - especially for the project module. There are many situations where a task of a project is sharing with multiple technicians (e.g. installation, configuration). For now, we have to create
Agent Not Auto Updating
Hi, I read from forum that the agent should auto update. However, all of my agents are still with v10.0.678.W although latest v10.0.679.W already release for a week. Thank you
Include Workload calculation in holiday / non-operation hours
Hi I like the Resource Management, but the workload does not include working hours in non-operation hours: 1) Please consider add a "toggle" button or exception list so that working hours in non-operation hours can be included into the calculation of
PULL DATA FROM MANAGE ENGINE TO CONNECTWISE
Hi, We would like to pull data from purchasing invoice to our connectwise. is there a solution for this? I tried to use zapier however it only support ticket rqst. We want to sync our new PO system finance costing etc. to connectwise but manageengine
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