How To Link To SDP Report Wiith URL?
How can an SDP customer created report be linked to using a URL? ManageEngine ServiceDesk Plus 8.0.0 appears to only provide access by manually navigating through a number of SDP page links: "Reports" (http://hostname:8080/CustomReportHandler.do) | followed by clicking the report name presented on the current reports list. A URL path is needed providing direct access to customer created report. This path can be emailed as a URL link. What is the actual path to a SDP report?
Add attachment icon to Conversation View
It's impossible to find out where an attachment was added as part of the conversion. Attachments need to be clearly identified in the conversation thread. Please add this as a feature urgently.
Instalacion
Hola quiero instalar ManageEngine en windows 10, y el proceso no termina, la barra queda suspendida, como la siguiente imagen.
Ops Manager Accessibility Name Change
Dear Team, Greetings of the day!! We are using ops manger in our Organization. We can access the Ops Manager link with the name of server name. Can we change it with the name of DNS. As like if - link is - https://192.168.4.20:8080 -> https://opm.xyz.com:8080
Upcoming enhancements in Projects, CMDB and features like Project Template.
Dear users, We are elated to announce the upcoming enhancements in Projects, CMDB and features like Project Template. Below is a brief run-through of the same: Projects UI enhancements Introducing Summary and Associations tabs in project details page.
add Ukraine translation
Hello. please add Ukraine translation UI
[E-book] A how-to guide on measuring the ROI of IT
Despite keeping the business operational and diligently contributing to revenue, IT is often mistaken as the cost center of a business. Learn how analytics gives you the visibility to quantify the contribution of IT. Download the e-book now.
[E-book] A how-to guide on measuring the ROI of IT
Despite keeping the business operational and diligently contributing to revenue, IT is often mistaken as the cost center of a business. Learn how analytics gives you the visibility to quantify the contribution of IT. Download the e-book now.
[E-book] A how-to guide on measuring the ROI of IT
Despite keeping the business operational and diligently contributing to revenue, IT is often mistaken as the cost center of a business. Learn how analytics gives you the visibility to quantify the contribution of IT. Download our e-book now.
Office 365 - License Control
Hi, I found a lot of posts here asking for a feature in SD to control the Office 365 licenses. All replies from ME are the same: "We are working on that" But I could not see any entry in "Product Roadmap" page about this Could someone give me a real ETA for this feature? We moved all of our licenses to 365 and without a good software to manage this, we will have a big problem Thanks Paulo Santos
How can we let users choose from a people picker field?
We have the need to let users choose users from a people picker dropdown.... You do not want users manually typing in what they think a users login name is.... if they can choose the users email address from an auto complete field like CCemail, we can use that to get the username. But that functionality doesnt currently exist. $a = 'jdoe@contoso.com' $a.split('@') jdoe contoso.com $a.split('@')[0] jdoe disable-ADaccount -identity $a.split('@')[0] Basically we need a way, existing or not, to retrieve
[SOLVED]Service Desk does not fetch emails
Hello, Service Desk does not fetch emails. Value exists in Pending Count but it does not process mails. Service desk version : : 13.0 Build 13008 Screenshot and support file are attached. King Regards
SDP Cloud No Longer Fetching Emails
Last week we had issues with up to a 4 hour delay in fetching emails and generating tickets. Today SDP Cloud will no longer authenticate to Office365. It stopped fetching emails about an hour ago and when I change teh information in Mail Server Settings
Windows Server 2022 VMs show up as OS "Unknown" in Desktop Central OS List
Hello, Not sure why, but after upgrading three VMs to Windows Server 2022, Desktop Central lists these servers in the 'Computers by OS List' on Desktop Central homepage as "Unknown". It's not a huge deal. Everything still works, including remoting, cmd
Build 10.1.2220.3 and Build 10.1.2220.4
Ever since we updated to build 10.1.2220.3 on the Tools > Remote Control page we have an alert that reads: Unable to establish connection! The configured port 8444 is used by some other application. Ensure that the port is available and restart Central
Issue after moving database to new SQL server
We had to upgrade and move our SQL server. During the move, no one knew what the Master Key password was, so after looking at another community post here, we dropped the Symmetric Key / Certificate and Master Key. We then created a new Key and got ServiceDesk back up and running. Everything appears to be working fine, but now, we are unable to get to the 'Backup Schedule' within the admin pane and the automated backups fail. When trying to perform a manual backup, this is in the log: "" Configure
Invalid Organization Request Error
I have a user that just tried to access our helpdesk portal, she is listed in Service Desk Plus - Cloud as with a standard username/email address. behind her email address there is a link to Re-invite user.... I clicked that link and she did receive
Ring central
My Ring Central does not appear to be active. Can someone help me?
[SDP Cloud] Best practise for escalate between lv1 and lv2
Dear Bros, As a common IT operation, some issues/requests need to be escalated from level 1 to level 2 support. But as my cooperation requirement, level 1 has to comment on what they have done as first checking, these may be a comment, an image, a file...etc
@X.W@34@+27695222391 IN UGANDA,CANADA,KUWAIT,HOW TO JOIN ILLUMINATI OCCULT FOR MONEY RITUAL CALL+27695222391 U SA
@X.W@34@+27695222391 IN UGANDA,CANADA,KUWAIT,HOW TO JOIN ILLUMINATI OCCULT FOR MONEY RITUAL CALL+27695222391 U SA Katlehong Soweto Pretoria Centurion Mamelodi Vanderbijlpark, Vereeniging, Germiston, Boksburg, Durbun, United Kingdom Welcome Bellville Cape
Red Hat Linux: Unable to enable patching due to login validation error?
I'm trying to enable Red Hat Linux support within Endpoint Central and am currently hung up at the initial step where I enter my Redhat username and password. It's providing a "Validation Failure" each time I do this. I've double checked the password
Distribution Servers Network Bandwidth
We are running Endpoint Central 10.1.2220.4. We have 15 remote offices with distribution servers. Was looking at some WAN reports and see that the distribution servers are chewing up large amounts of bandwidth. In one example, we have a test
Patch update delayed since application is used by another process...How do you patch a running program?
We use the program Plantronics Hub for our remote users to manage headset. When we try to pushout the update for Plantronics the majority of the computers report back with "Patch update delayed since application is used by another process." Is there
Invalid value specified for parameter "changePwdButton
I'm testing the Service Desk Plus system and I'm not able to change the password for the administrator account. I'm running the system on windows server 2016 datacenter. Attached is the print with the error "Invalid value specified for parameter "changePwdButton".
Report Error-Can't generate a report
I am having issue to generate a report in our ServiceDesk. My build is 12.0 Build 12006 and our database is PGSQL. Can help me how to fix this issue? We need to generate reports. Thank you in advance.
"Mute" email notifications to requesters?
We are trying to migrate from Spiceworks to SDP on prem. I'm not finding a way to "mute" or stop all email notifications for a specific request/ticket. Having this ability would be a super quick way to stop email notifications just for that request.
Request view filter for all open requests
Hi, it seems that the pre-configured view "Open Requests" only filter by the status of the request which is in "open", means only newly created tickets will be displayed. But how do I display all tickets that are open, on hold, assigned or in progre
Average time to resolve report - all techs
Hello - searching the forums here I'm just not quite finding the exact query I'm looking for. We recently migrated to ServiceDesk Plus from our old on prem spiceworks. Needing help creating a simple Average time to resolve query, this is what I used
REST API - Issue on getting TASKS via Postman
Dear All, I'm struggling trying to test v3 API using Postman. I was able to test with adding a new request, so no issue with authentication. The problem I have with tasks is that I get a positive response (200 OK) with a different data result, not according
Report to show how many users open or read the messages
Dear Support, is there any capability to generate a report to appear how many users open or read the messages Thanks, HN
[SDF-46439] Export Incident Template
Hi, in our lab we had developed a lot of new incident templates and additional incident fields, How can I export and import on live environment?
Ticket modification
Hi, I'd like to modify ticket notification to modify workorder URL and some other things. regards
Google fixes several high severity vulnerabilities in its Chrome 104.0.5112.79/80/81 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 104.0.5112.79/80/81 for Windows, and 104.0.5112.79 for Mac and Linux. This update comes with 27 security fixes. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability
Google fixes several high severity vulnerabilities in its Chrome 104.0.5112.79/80/81 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 104.0.5112.79/80/81 for Windows, and 104.0.5112.79 for Mac and Linux. This update comes with 27 security fixes. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability
Recent announcement of MSP jumping from Version 10.6 to 13.0?
This announcement is speaking of a major release coming soon to version 13.0 of SDP MSP. https://pitstop.manageengine.com/portal/en/community/topic/behavior-changes-in-upcoming-sdp-msp-major-release-version-13-0 Is there more information on this? 10.5
[SDF-103302] Can you please add the HTML button to the custom editor?
Hi, You guys have been nice enough to add the edit HTML button in many places in SDP on premise. But, there are still many places that dont have it. Can you please add it to Custom trigger requests? This would greatly help with much needed customizations.
Servicedesk plus does not start up
Hello, We are trying to setup Servicedesk plus application (9.2 version) on our windows 2012 server. The database has been configured to MSSQL by using changeDBserver.bat. However, when tried to start the service from the Servicedesk shortcut or executing
Bootable Media
I am trying to demo the software for a POC and everything was going as expected until it came time to create the bootable media. Everything seemed to work fine but the laptop would always say it could not find the network driver. I took great care to
Software Version
I am able to pull reports to show current versions of software that are installed on our workstations. Is there a report/feature to show the latest version for that software. For example we have Google Chrome installed running on version 1.0 but want
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Endpoint Central's Secure Gateway Server with a few enhancements and a bug fix. Please Download the latest Secure Gateway Server here. You can find out more about the bug fixes released in the build update (90096) on this
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