We would like to remove the Resolved option in all Incident templates
You cannot remove this under Admin > Helpdesk customizer > Status as its a system default.
I'm had some success with Field and Form rules by executing the following script On Form Load
$CS.removeOptions("STATUS",["Resolved"]);
This works when creating a new ticket, editing an existing ticket via the Edit button, or clicking to edit the fields.
However, if I view a ticket and switch to the Resolution tab, the option is still available
Is it possible to disable this too?