Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Endpoint Central's Secure Gateway Server with a few enhancements and a bug fix. Please Download the latest Secure Gateway Server here. You can find out more about the bug fixes released in the build update (90096) on this
Configuration Priority
Hi Team, Has there been any progress on the numerous requests for configuration priority? I notice this question has been asked for a number of years without any real response apart from it being added to a feature request list. This for me and obviously
Alert not working correctly - Password Never Expire Enabled
Trying to trigger an alert that ONLY triggers if the attribute "'Don't Expire Password' - Enabled" is enabled, outside of these OU's I listed. It works BUT it also triggers when the attribute is disabled(box unchecked in AD). Anyone else run into t
Prohibited software alert happens every start up??
Hello, Everytime users boot there machines the prohibited software shows the history of there prohibited software. Once the software has been removed from the machine or accepted, i feel this alert is no longer needed, maybe once after its been accepted
Apply a Template to a request via Custom Trigger Script
Running SDP 13008 We have employee termination requests coming in via email, and I'd like to execute a script upon a defined Description that applies a Service Template to the request (change from the default request incident template and apply a service
how to add a second IT Admin to ManageEngine company organization
my it manager is enrolled with ManageEngine as IT Admin for SDP. how can he add me as IT Admin too as backup?
[SOLVED] PFX Certificate
I'm having problems getting my Service Desk plus instance setup with SSL. I'm trying to install a pfx certificate and run through the instructions. However when service desk plus is then restarted, it never starts up(screen shot attatched) The ServerOut
Categoría
Como reflejar la categoría de administración de usuarios?
Upgrade to the latest Secure Gateway Server build!
Hey everyone, We have updated Patch Manager Plus's Secure Gateway Server with a few enhancements and a bug fix. Please download the latest Secure Gateway Server here. You can find out more about the bug fixes released in the build update (90096) on this
Product tour
I just got done customizing the product tour, under the advanced portal settings section. I am curious how people access that slide show, once it is published? I can't seem to find any documentation on this feature anywhere.
Log4j-1.2.15.jar files still present and EOL issues
I'm still seeing a log4j-1.2.15.jar file in ManageEngine\AD360\lib in the folder. There seems to be a dependency on as AD360 will not load without it in place. I have upgraded to build 4303 and this is still present. Qualys vulnerability scanning still
Active Directory fine-grained password policy and AD reports problems
Hi, In my Active Directory i use the fine-grained password policy (password settings container) to use différent policies depending the user account. If i use for example the Password Expired Users report, the result is false because it checks only de
Are you running your Secure Gateway Server on 32-bit OS? - Time to upgrade
End of support for 32bit-OS Secure gateway server Hello everyone, As on August 1, 2022, we will be discontinuing support for 32-bit OS Secure Gateway server. If you are running the Secure Gateway server in a 64-bit OS architecture, it will be automatically
Require approval before closing service request
We're using SDP 13001. We have a bunch of service request templates which have an approval attached to them. It is up to the technician when to send the approval. We've noticed that techs are able to close a request without sending the request for approval,
Helps in Setup ESM Instances
Hello Support, We're looking for your support to setup instance for HR and Facility. Could you please assign one dedicated technician who can help us on this. With the help of Sales team, we spilt up licenses among the instance but, in one of the instance,
[On Demand] Digital transformation: The road ahead for enterprise IT organizations.
If you wish to know the various factors that you should consider before embarking on your journey towards a digital future, the role of the enterprise IT organization in spearheading these initiatives to achieve strategic outcomes, and the areas that
Hide close or resolved incidents
Once a incident has been closed or resolved I would like them to be hidden from the que. How would I do that? Thanks,
SAML SSO
Hi, In preparation for version 13, we've now setup SAML authentication between SDP (running 11309) and our Azure tenant. It works fine except it isn't as SSO-ish as I would like it to be. The first time the users open SDP they are greeted with this: Clicking
No se puede eliminar un equipo del audit, el equipo no se encuentra en el eventlog.
10.1.2220.7 upgrade agents are now down
upgraded the server and now all agents are red
Is it possible to use a Custom Trigger to update request template information?
I have made a Python script that will look for the customer's email domain and use the API to assign the ticket to the appropriate group. This particular script works fine. I've tried to use the API to update a field within the request template, but it
[SDF-69110] Send an attachment with resolution
We are currently on release 9422 of ServiceDesk Plus. When closing a request we are unable to send a file attachment along with the closing email. When clicking the Attach File button on the resolution tab it let's us add the attachment but it is not sent to the person named in the request. The only way to get the file to the requester is through our regular email.
Banner Warning for Proxy
Hello, How do I stop the banner warning for proxy settings from popping up: "Check the application server internet connectivity or verify the configured proxy settings" We use an on-prem solution where the internet is blocked for all servers. Thank
[Free training] Save your organization from the hassles of IP address management
ManageEngine OpUtils is back with another season of one-day free training to help you tackle your network resource management challenges. Join our next session as we discuss how OpUtils helps you save your organization from the hassles of IP address management.
My Font Buttons just show up as squares
Good Morning My Font buttons are showing up as squares after a failed update from version 13.0 Build 13002 to 13.0 Build 13008. Ended up having to do a fresh re-install of 13.0 Build 13002 until we can get help from ManageEngine. I do have a ticket
Users added through LDAP prompted for password reset
Since a week or two, users added through LDAP are asked to reset their password while this is neither setup through our Active Directory nor through Servicedesk Plus. When trying to change the password when asked, it keeps going back to the screen to
SDP-Cloud - Looking for approval by Email solution
Dear bros, My company is using SDP cloud, standard version with Service Catalogs add on. I'm trying to find solution for approval by email. I understand that the approver can come to SDP and click to approve function. But as we all known that the approver
create new requests automatically based on field values
Hi! Does anyone have python script to create child requests based on the answers in main request? For example. I have template main "New Hire" with one question "Is a new laptop required?". If the answer will be "Yes" MESPD have to create new ticket
Desktop Central Agent Installation Fail
Hi Everyone, I am trying to install our desktop central agent manually, because it has not been applied automatically (as is usual via group policy), and I keep getting the following error: This advertised application will not be installed because it might be unsafe. Contact your administrator to change the installation user interface option of the package to basic. Then the installation fails. We have 200 other devices that work no problems but this one seems to be an unusual issue in our environment.
How to deploy new Autodesk products (2022) with DC
Hi, I have problems with deploying Autodesk 2022 products. On the Autodesk CEP Manage page I have created an deployment package with a share as the storage point. Now I have the created "Install AutoCAD MEP 2022.bat" with setup commands. 1. with GUI 2.
Backup and Restore Steps AD Audit Plus
Hi, Please someone share the simple PGSQL Backup and Restore steps for AD Audit Plus. Thanks, Ramesh
Configlet archive download-sw upgrade Cisco 2960X
Hello, I can not find the configlet to update the cisco 2960X switchs with the archive download-sw command Could you help me create it? The command on the switch is: archive download-sw /leave-old-sw /reload scp:/deviceexpert:PWDdeviceexpert@IP.SRV.NCM.PROBE//SOURCE_FILE
How does networking work from ME Desktop Central to/from laptop to DS Server
I loaded ME Desktop Central service onto my laptop while connected to VPN. I could see a good deal of TCP traffic from laptop to the server at ports 8083 and 8027. The server could see the relationship but attempting a scan is failing. Anyone have more
How can we add more groups to the scheduler?
For example if we want to add a general reminder to the services desks calendar for all employees to see?
Java error on reports after migrating from 10515 to 11100
Can anyone help me resolve this issue it occurs when we run an older report: Message Dear user, Unable to generate the report you have scheduled, So please contact your Administrator [OR] servicedesk support for further assistance to resolve the issue
Jira API to ServiceDesk API for Changes
Can the Servicedesk API be used to push JIRA information to the Changes area of Servicedesk? We are trying to get our release management integrated into our Change Management process and need to be able to push information from JIRA releases to the Changes
Client Multiple ME Products looking to migrate from On Premis to Cloud - Need ME Teams to coordinate more effectively.
We have an interesting dilemma, and I’m hoping you can provide some guidance, and possibly some help… One of our affiliate companies, Sahara Resort Las Vegas, has an on-prem instance of ManageEngine. Their suite consists of Helpdesk, Desktop Central,
Mac OS and Windows users seeing "Your local authentication password has expired"
Mac OS 12.3.1 with Safari 15.4 have intermittent/sometimes permanent issues logging into our self hosted servicedesk plus appliance. Appliance is running a proper SSL cert and secured. Running 13.0 Build 13008. UPDATE: this is happening on windows machines,
Desktop Central 64-bit Agent
Hey, Any plans to make the Desktop Central agent 64-bit? The script engines that get called on Windows are called from SysWOW64 instead of System32. Thank you, Cheers
Alias URL Redirection not redirecting
Opened up a ticket for this, but wanted to ask the community as well, Has anyone else had an issue with an Alias ID for URL Redirection that's setup in the ESM Portal Customization still directing users to their main Service Desk Instance and not the
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