Alias URL Redirection not redirecting
Opened up a ticket for this, but wanted to ask the community as well, Has anyone else had an issue with an Alias ID for URL Redirection that's setup in the ESM Portal Customization still directing users to their main Service Desk Instance and not the
Auto-Enrollment Issues
I have set up AD to export our user OUs to a csv daily and trying to configure auto-enrollment to run daily using that csv. I'm getting the "invalid header" error if I try to run an import from that file location If I save that export to my computer and
Connect ADSelfService with Azure AD
Hi there, There is a way to connect directly to Azure AD without an OnPrem AD. I cannot connect ADSelf Service with Azure AD. If you have done this please share the steps. BR
Configuration of ADAudit Lockout Report - images missing from documentation
We are trying to properly configure the Lockout Analyzer tool within ADAudit. Our investigation brought us to the documentation stored at the path below. <serverpath>/help/troubleshooting/troubleshooting.html#dap On scrolling to the section we need, the
Can't update AD Audit Plus
Hi, Running ADAudit out of the box with whatever self-signed cert that came with it. However, when I attempt to patch it, I get the following error: " Keystore file not found. Kindly import certificate before applying patch." As far as I can tell, there
Reporting on emails sent by technician?
I have built a report to provide a listing of notes added to requests in the past 7 days, but have identified a gap where emails sent via the system are not recorded. How can I report on emails a given technician sends? Incase it helps anyone else, here
Resource Info mandatory and fron tech only
hi, do you have an option to select Resource Info as mandatory field and make it available for technician only. thank you
Exchange Reporter Plus build 5705 released!
Hello Everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5705. The new build features the following enhancement and bug fixes: Enhancement: Security enhancement has been made to improve the ease of access and security
Ticket numbering
I have just installed ServiceDesk and prior to using it, is there any way to start the ticket numbering at say 2000 rather than 1?
Deprecation of basic authentication in Microsoft Exchange Online
Dear users, As you maybe aware, Microsoft has announced that it will start disabling basic authentication for Outlook, EWS, POP, IMAP, EAS, and RPS protocols in its Exchange Online effective October 1, 2022. https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/deprecation-of-basic-authentication-exchange-online
Incoming Mail not authenticating
Hi since Wed 27/07/2022 our incoming mail has stopped working, I have tried IMAP, IMAPS, POP, POPS, TLS on and off, outgoing is working fine with no issues so the email and passwords are correct, it was working fine before the 27th as well, we use O365
Behavior changes in upcoming SDP MSP Major release version 13.0
Dear Users Greetings for the day. We are working on our next major release SDP MSP version 13.0 and its due for release within this year end. We are building several features ,more customizations, API in this release. As an MSP application, we should
Desktop Central Client Compatibility with ARM Processors
I would like to install the Linux Agent onto an Arm processor. I have read several different forums and threads that states that there is the possibility of getting the agent working. If there is a Beta, I am interested in looking into that. Our organization
Faulting application name: dcusbsummary.exe Exception code: 0xc0000374
Can i get an explanation as to exactly what the dcusbsummary.exe does please. We are having issues with Dell docks and now they're pointing the finger to the above file stating that could be causing our issues since the Dell docks are USB based. When
SMB ports could not be open permanently for Endpoint Central
Hi friends, In my organization there are some policies that not allows us to keep open some ports like 135, 139 or 445 permanently on the client side because of SMB Vulnerabilities. But we need to scan workstations by Endpoint central and its agent or
Apple Enrollment - Awaiting Device Activation
Dear Community, I have a problem to complete the MDM activation on Macbook device. All configuration on the DesktopCentral side is done and it is connected to Apple Business Manager. Laptops automatically appear when hardware is added to ABM. I have synchronization
CVE-2021-44228 Log4j
Hi dear Manageengine Support Team Does the PMP have the CVE-2021-44228? If yes, which version doe's fix this vulnerability? Thanks for your feedback Kind regards, Oli
Migrating SDP data between MySQL and PostgreSQL
Hello, I'm trying to migrate SDP data from build 7503 (MySQL) to build 13008 (PostgreSQL) based on the following article but restoredata.bat is stopped and get an error as attached log. It does not support? https://help.servicedeskplus.com/database-migration
Closed request email notification not working.
So, I have this issue with e-mail notifications. When an email creates new request, e-mail notifications to technicians is sent. When an email creates new request, e-mail notifications is sent to a group. When a request is updated, e-mail notification
Hide Template from Form loading Page
I'm trying to hide the template drop down from form loading page
Reset Company rebranding
Hello, is there a way to reset the company rebranding? I just want to go back to the normal DesktopCentral branding. Thanks in advance for your help, zigi
Notify staff by email if a form requires their action
Hi I have a form (several actually) but for example, a New Starter form, whereby a Line manager may tick boxes for certain requirements such as 'Needs Laptop'. What i'd love to be able to do, is set it to send a certain individual or team, an email,
VIP User Report
I don't see a report we can run to see which users have been marked as VIP users by our techs. Would this be a custom query? Or are there 'Requester' report types that can be used to create this report that I am missing?
Description in Conversation from System
Hello, Why is the Description in System Conversations, showing HTML tags?
Windows Uptime in Hours/Days
Hi ALL! Currently OpManager can show windows systems uptime in Minutes (via WMI) How i can change view from Minutes to Hours/Days ???
Office 365 mail not fetching
E-mail settings saved successfully. But unable to connect with mail server - Authentication Failed using the given username and password, I set up the account on my outlook and its working fine,what could be the problem?
Monitoring a Radio System SIAE / ELTEK / ICT / Orolia
We received OP Manager from Tait, a radio communications provider. I am trying to monitor many devices from different manufactures at different radio sites, they all support SNMP. OP Manager does not have the templates for the below devices: Vendor:
Request LifeCycle: change status atuomatically?
Hello, in SDP, is it possible for a service request that is following a request lifecycle to change the status automatically if the requirements of the transition phases are fulfilled or it need to be clicked on the ticket page by the user?
Upcoming API changes
Dear users, We are elated to announce the upcoming API changes.Below is a brief run-through of the same: API Changes V3 API support for user-related operations Added the following endpoints to create, update, view, or delete users: Endpoint Allowed
[SDF-33836] Configure the format for ticket number
Is it possible to configure the format for ticket number? For example, start with year, month and date: 20220712XXXXXXX, and start with ticket type SR20220712xxxxxxx, or start with place of incident: XX-IN20220712XXXXXXX In this way, from the number,
[SDF-52002] Request Closure Code presented in email notification to requester
Good afternoon, Does anybody know if its possible to add the Request Closure Code onto the email template that goes out to requesters on request resolve/close, similar to the way you can add tags such as $RequesterName or $Resolution ? I'd like to inform
Mandatory Approvals & Reporting
Hi there, Have been working with SDP for years, but this is my first time working with approvals. We have been informed by our auditors that we need better approval mechanisms and reporting. Manually sending approvals is very simple, but we want to be
HTML widgets
is it possible to embed HTML into widgets/dashboard views in the Application manager
[SD-104099] Solarwinds integration - gone? v 13008
I see in the error logs: But I'm not using Solarwinds integration and I don't see the connector listed anymore to turn it off:
FAILURE :E-mail settings saved successfully. But unable to connect with mail server - Authentication Failed using the given username and password
Hello Everyone, Kindly be note that we have issue with O365 mailbox. We have tried POP (995) and IMAP (993) to insure it wasn't our firewall we disabled to test. We are receiving the following error: "unable to connect with mail server - authentication
PMP support multiple domains
Is there any way to get PMP to support multiple domains? We've built a trusted domain in our DMZ and would like to be able to manage all of the resources and accounts in PMP as well.
ME SDP v13 SSL Certificate installation Failure
Hello, I have been following this manual https://www.manageengine.com/products/service-desk-msp/help/adminguide/introduction/install-ssl.html to the end. But after restarting as part of the procedure, the service fails to start up. What could be going
13004 upgrade prompts to change backup password, then closes
We are currently running SDP 13001. When trying to install the 13004 service pack the upgrade check displays this message: Kindly change the default backup password before upgrade Then the updater closes. I've never seen this before on any other upgrades.
"Mail Fetching running but suddenly not working starting last night "
last night we started to have the following problem https://pitstop.manageengine.com/portal/en/ticket/24001728800710
Uptime Dashboard
Hi ALL! I need dashboard of uptime for some servers - how to ?? http://odarchuk.com
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