Hello again,

we are still struggeling with marking the envelopes as read.

At the time we are using the workaround i got from other users: Sending an answer Email to an extra trash mailaddress.

REALLY MANAGE ENGINE?
This feature is with all other ticket systems i know. Even the scariest.

You always got an absent note or somthing else as an ticket answer, who do not need any action or a reply.

Sorry, but i am really frustrated and desperate. Managing the red envelopes in this way, is taking to much of my time.

Is anybody have an idea to workaround this more professional, maybe with a little script?

Thank you!