Hi Experts,

When technician send mail from ME it goes to requester mailbox. if customer reply this email, this reply email does not reach to technician either his mailbox or added in requester conversation part.

we are using " servicedesk " user to send/receive mail from ME. And all reply mail comes in servicedesk mailbox not in technicians mailbox or added in requester conversation part based on ticket number.

is there any way to configure it? we won't use email to ticket feature right now.

Mohammad Golam Rabbany
Proud Customer of MESDP