Web RDP not work

Hi,

I have a client that to remote it by Web RDP. I set domain admin credential for this client. Before use Web RDP I tested this command and every things was okay.

mstsc /v client1.company.local

Now when I click on Web RDP show me this error:

FAILURE :The user at the remote machine did not grant permission to take control over the machine.

serveroutlog.txt

[INFO]|[56]: Web Remote control server running status true|
[INFO]|[56]: wsName : client1.company.local and port : 9000|
[INFO]|[56]: Generated Authtoken : 731bd6ace250c0304b2053de7fcbf99f93c6532dRDS-PROMPT-ONLY|
[INFO]|[56]: Going to connect the agent for RDS-PROMPT-ONLY#30|
[15:36:12:971]|[04-27-2020]|[com.adventnet.servicedesk.asset.util.AgentUtil]|[INFO]|[56]: the user does not respond for RDS in the computer client1.company.local|
[INFO]|[56]: Failed to start RDS using with the error. Permission denied for RemoteControl|
[15:36:12:971]|[04-27-2020]|[SYSERR]|[INFO]|[56]: com.adventnet.servicedesk.ServiceDeskException: Permission denied for RemoteControl|

I checked my remote desktop permission and share my screenshot of configuration. I don't know. What should I do?

Also Troubleshooting link isn't work. Please check it.

SDP MSP: build 10.5.03

DB: MS SQL