SSL certificate error after Firefox update
We have updated Firefox to 102.4.0esr and now have certificate error on accessing ServiceDesk Plus. We know how to install certificate through ESM directory but are confused by this message at top of screen. "UEM Product integrated is running in Https
How to refresh page with deluge
Hello, i want to know if it is possible to do a refresh of the current page or reload after a custom trigger action. I have deluge script that add an approval to a ticket (incident or service request) and another that approve the ticket if the requester
Apache Commons Text 1.5.x < 1.10.0 Remote Code Execution (CVE-2022-42889)
It appears that ADAudit+ is possibly vulnerable to CApache Commons Text 1.5.x < 1.10.0 Remote Code Execution (CVE-2022-42889) in its current release, I have not validated this beyond our vulnerability detection software (Tenable.io). Can you please validate
Problem converting to x64 from x86
Hello I am trying to apply an upgrade from 13010 to 14004, but need to convert to x64 first. I am following the instructions at https://pitstop.manageengine.com/portal/en/kb/articles/how-to-migrate-servicedesk-plus-to-64-bit-installation-from-32-bit-installation
Error install ServicePack - Service Desk Plus
Hello all, My name is Luiz Felipe and we have Service Desk Plus Standard installed on version 13.0 Build 13007 On-Premise. We used to use the incoming email system to receive requests, but we don’t use anymore, I’m trying to install service pack 14.0
Status Closed
Why did you close our ticket? The issue wasn't resolved and nobody contacted me regarding our problem.
M365 Security Plus' build 4516 has been released!
Hello Everybody! We are glad to announce the release of M365 Security Plus' latest build–4516. Feature: Security hardening: Tighten product security by configuring the recommended security controls available under a single tab. Enhancements: M365 Security
Managing multiple versions of Play Store apps using Mobile Device Manager Plus
It is important for an organization to select the best version of apps to ensure their compliance standards. In order to ensure app reliability, you need to test the new features and fixes on test devices, before deploying the app's versions to the production
Add TimeStamp to reply and forward template
Hs anyone figured out a way to add a timestamp to the reply or forward templates? I have a user request currently to have the time of the last technician update or response in the body of the reply/forward notification. I have looked through a lot of
M365 Manager Plus' 4516 build is out now!
Hello Everybody! We are glad to announce the release of M365 Manager Plus' latest build–4516. Feature: Security hardening: Tighten product security by configuring the recommended security controls available under a single tab. Enhancements: M365 Manager
Exchange Reporter Plus build 5707 released!
Hello Everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5707. The new build fixes the following issues: Issues fixed: An RCE vulnerability found during installation has been fixed. An XSS vulnerability found in
Updated from 13002 to 13008 and can't see the navigation bar
I updated and did not have any issues, but when I log in I can't see the navigation bar at the top. I checked dev tools and see this error: Uncaught TypeError: sdpheader_data.kmp_menu is undefined processJumpLinksData https://helpdesk.mmia.net:8443/scripts/sdp_global.js?13008:1
Switch Backup Config Timeout
I have two older switch stacks (C3750x) that are slow to generate their configs when issuing the show run command. I suspect this is why the backup configs of those switch stacks are failing. Can I increase the timeouts on the backup of those conf
Google fixes several high severity vulnerabilities in its Chrome 107.0.5304.62/63/68 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 107.0.5304.62/63 for Windows, and 107.0.5304.62 for Mac, and 107.0.5304.68 for Linux. This update comes with 14 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE
IMAPs and o365 with cloud managed client
So i just got off the phone with support and was able to fix this with their help. If you are like me, you watched the video and looked at the web pages, and cant find any OAUTH settings. This is for the cloud hosted one. There is a little window in the
Get value of custom radio select option
We have multiple types of install requests that come in and I want to make sure that the naming is consistent for all fields. I have a custom script setup the change the subject to a specific format: var clientname = await CS.getValue("udf_char2"); var
My SD MSP won't upgrade to 13.0
after upgrade from updatemanager, info from admin panel still is 10.6 instead 13. What's wrong with it? Twoja wersja : 10.6 kompilacja 10609 Ostatnia wersja : 13.0 kompilacja 13001 Baza danych : postgres
ADSelfService Plus build 6211 now released with an important security update.
Hello everyone, This is to announce the release of ADSelfService Plus' latest build, 6211, with some important updates. Important update : Third-party requirement for NTLMv2 SSO: To enable NTLMv2 SSO in build 6211 and above, you have to manually download
Adding a requestor to multiple sites
Hi, I am looking for an answer, we have serveral sites, NSW, QLD, SA, WA etc...to segment our business. I have a requirement to add a requestor that is in the NSW site to see the QLD site requests. I have tried to create a 'custom view' which works, but is only visible to technicians, I need it to be visble to requestors, and I have also tried creating a custom report, to which the NSW requestor can click on the link in the report to see a QLD request, but I recieve the 'not in scope' message.
Does Endpoint Central use OpenSSL 3.X.X Branch?
Hello, Do any of the components of Endpoint central use the OpenSSL 3.X.X branch? With the pending release of a critical vulnerability in this branch, I would like to know if we need to be concerned at this time. https://mta.openssl.org/pipermail/openssl-announce/2022-October/000238.html
new release Version 12.1 (12123) !?
Hi, Version 12.1 (12123) of PMP was released on October 27. This version has been marked as a HOTFIX, but no information is available about what has been fixed and I have not received an announcement. Advise, please!
Solution view tracking
Hello - Private solutions for IT are important to promote. I would like a mechanism to promote to specific support groups for required reading with a section of the UI showing who has and who has not viewed the title. Similar to a read receipt in email.
Upgrade from 13... to 14...
In looking at the Service Pack page, I'm noticing that the upgrade path this time around seems a little different. Typically, if we are wanting to upgrade from one major number version to the latest version of the next major number version, we have to
Cannot able to Scan the Assets Once Discovered earlier (Scan Failed)?
We cannot able to Scan Assets that were discovered around 3 Months Ago (Last Contact Time) but when we do Re-Scanning we cannot get the Updates and it shows the below Error Message.
Cannot discover assets through Network Scan
I have added the IP range to discover the assets through Network Scan but I cannot able to discover even a single asset. Please note that most of our Assets have UEM agents installed in them. Please let me know If I'm doing any mistakes to perform this
What are the Required Ports & Services to be running If we need to do Assets, Domain or Network Scan?
Please we would like to know, What are the Required Ports & Services to be running on the Target End-points (Laptop, Desktop, or Servers) If we need to do an Assets, Domain, or Network Scan?
Report from patches that installed
Hi I need a report from Vulnerability patches that had been installed in clients. for example I need to find out that Vulnerabilities CVE numbers below in which computer detected and in which one installed: CVE-2022-26937 CVE-2022-22012 CVE-2022-291
Is there any way to scan XP/2003 computers?
We still have a few XP/2003 workstations. but the SelfScan.exe is not support these OS. But the vbs script "ae_scan.vbs" is still can run on XP. i tried to run it and i could generate the XML result file. But i don't know if we can upload this result
IT analytics in 90 seconds: Accurately prioritize incoming incidents
Wield AI-powered analytics to effectively analyze and rank high-priority incidents to ensure efficient incident resolutions. If you're not already using Analytics Plus, download your free, 30-day trial today.
ManageEngine User Conference: London 2022
Dear Customers, ManageEngine's customer event this year will be better than ever. And it's just a few weeks away! This two-day event is packed with leadership forums, product technical workshops, one-on-one networking meetings, and product certifications
How do i export dashboard that is for backlog
can anyone help me to pull this backlog report in sdp? can anyone help me to pull this backlog report in sdp?
How To Custom ID request Or Project ID
Hi, i want to change the ID prefix, because the default starts from 1, but what I want is to customize the example as starting from "ID: PPSM-3111", and so on, it will increase, does anyone know how to change it thanks, Fitra
Generate Report of All Users
I need to generate a report of all users from our Service Desk system. I need to get their name, email, department. Is there a way to generate such a report? I have not been able to figure this out.
SDP mobile view
Is it possible to get the SDP to render in a mobile view for users/technicians when accessed via a web browser
Service Desk Variables
Hi all, Recently i have migrated the Service Desk to another server. For all the tickets created, assigned, etc, there is a template configured with variables. But, the $RequestLink is still referring to Old Service Desk server. I already removed and
Making a folder on network share
Hi All Is it passible to make a Network share / folder?
Update on the recent vulnerability in Apache Commons Text library and the impact on ManageEngine on-premise products
Dear Support, Kindly advice for the above vulnerability
Delete accidental email on request
I have a technician who accidentally replied to the wrong ticket. I know the email has already been sent to the requester but is there no way for us to delete that email from the ticket conversation? What if it contained sensitive information? I would
Assets API: Get an asset by a serial number or an asset tag
As documentation suggests, we can get an asset by a unique internal ID. But is there a way to get an asset by its serial number or service tag? Sample GET request URL https://sdpondemand.manageengine.com/app/itdesk/api/v3/assets/162000000000961231 We
How to set backp directory destination as parameter (backupDataOld.bat)
Hi, I don't want to manually change the contents of the backupDataOld.bat file. Is there a way to give the backup path as a parameter to this file?
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