IT analytics in 90 seconds: Establish efficient app maintenance cycles
Tailor maintenance cycles to your organization's unique application usage, and overcome crippling business downtime using Analytics Plus. If you're not already using Analytics Plus, download your free, 30-day trial today.
Is there a way to include the conversation thread in a reply
Hello, My technicians are asking if there is a way to include part or all of the conversation thread when replying to a case. It seemed like at one point this was possible when using the reply link on the red comment bar but now all we see is the reply
Is there a way to hide super admin from Technician
Is there a way to hide super admin from Technicians so that no one assign a ticket to him.
[SDP Cloud] Make the attachment field mandatory for requests
Hello Support. Please help with these questions. Question 1: In ServiceDesk Plus Cloud (OnDemand), is it possible to set the attachment as mandatory for incident and request templates? ServiceDesk Plus OnPremise allows you to make this configuration through Field and Form Rules (FaFR). We need to establish the attachment as mandatory when registering a new application. Question 2: Does ServiceDesk Plus Cloud allow you to configure additional fields of Attachments? Regards, Rafael Vega.
Desktop Central not updating Service Desk
Hi, Our service desk assets are not being updated by desktop central. The asset is initially added when the agent is first installed, but it is not updated in service desk since that initial time. Desktop central however shows things up to date and
Cisco IOS Verify File
Hi, with NCM i was able to upload Cisco IOS Images to Switches and Routers. I am now looking for a solution on how to verfiy the uploaded file against a MD5 hash. I have tried to accomplish this via the "advanced script" configlet, but i am failing on
Purge Old datas
Hi, I have a question regarding archiving. Currently I have set Adaudit Plus to archive datas older than 60 days. Our AdAudit Plus\pgsql\data folder is 81Go Our AdAuditplus\archive folder is 5Go But when I search for event, for example on my user, I can find event from June 2016. A little bit more than 60 days. So why I have event "active" with more than 60 days ? Another related question, if I want to purge old archive, I have just to delete the zip file on the folder ?
Performance issue
anyone else having issues with the platform at the moment, i can action tickets and i think it does the action but doesn't display the changes i have made, the mail server hasn't synced in 2 hours last update i can see was about 2 hours ago as well.
Remote Worker Endpoint Central Agent Update
We have several sales people that work exclusively from home. We ship them computers with the Endpoint Central agent installed. The issue is, after updating our Endpoint Central server all computers also need to update their agent software. These remote
HP Procurve Switches serial number
I have a complete list of switches in the Assests but none of the serial numbers are populated. Can this happen automatically or do I need to add them manually?
Things that has been moved or removed?
Hi, I have some issues with the new update. The auto update every 3 min. Where is that function to day? If I want to assign a request fast by ticking it of to another technician if comes with than error. "The following request to not be assigned". Why
Report Total Connection Time
Hi, We see the time when the software company that supports our company from outside is connected, but we cannot see how many hours or minutes are connected. Do you have a report on the subject?
PowerShell Rest API V3 OAuth2 and SDP in Cloud
Dear Community, we would like to use PowerShell Rest API V3 and SDP in Cloud. We followed the instructions from this page: https://www.zoho.com/accounts/protocol/oauth/limited-input-devices.html and trying to to create initiation request -https://www.zoho.com/accounts/protocol/oauth/devices/initiation-request.html
Shutdown/Startup order for associated dependent application servers
How do you handle shutting down and starting up associated dependent application servers in a defined order? Here is a quick example. Shutdown order: 1 - Web Server 2 - Application Server 3 - SQL Server Startup order: 1 - SQL Server 2 - Application Server
Why Motherboard model detection is different in SDP and Desktop-Central?
Hi, Why Motherboard model detection is different in SDP and Desktop-Central? In Desktop-Central motherboard name is correct but in SDP is a general name that not enough. Please check it and solve this issue. I attached screenshots for single workstation that exist in SDP and DesktopCentral. Thanks for helping
Using LetsEncrypt with ServiceDesk on Linux (version 9400 and above)
I am running ServiceDesk on Linux and I wanted to use LetsEncrypt with ServiceDesk and have a cron job automatically update ServiceDesk when the LE certs were renewed. There was a lot I found on the internet but I boiled it down to this: 0 - Prerequisites:
London User Conference is just a few weeks away
Dear users, We're back with our flagship customer event in the UK - ManageEngine User Conference. Join us on Nov 14 and 15 in London, for two days of knowledge sharing, discussions, and fun. REGISTER FOR FREE || Agenda Highlights: IT Leadership Forum:
ManageEngine security advisory—Important security fix released for ManageEngine Access Manager Plus
Hi there, The security advisory addresses multiple SQL Injection vulnerabilities identified in ManageEngine Access Manager Plus. Severity: High Given the severity of this issue, we strongly urge all customers to install the latest build of Access
ManageEngine security advisory—Important security fix released for Password Manager Pro
Hi there, The security advisory addresses multiple security vulnerabilities identified in ManageEngine Password Manager Pro. Severity: High Given the severity of this issue, we strongly urge all customers to install the latest build of Password
ManageEngine security advisory—Important security fix released for PAM360
Hi there, The security advisory addresses multiple security vulnerabilities identified in ManageEngine PAM360. Severity: High Given the severity of these vulnerabilities, customers are strongly advised to upgrade to the latest build of PAM360 immediately.
I wish the System Health Policy included time settings
I wish the 'System Health Policy' included time settings. If we have a phased in test patch deployment, where we deploy to group1 - week 1, group2 - week 2, group 3 - week 3, group 4 - week 4 our Health Policy should match. In essence don't consider
London User Conference is just a few weeks away
Dear users, We're back with our flagship customer event in the UK - ManageEngine User Conference. Join us on Nov 14 and 15 in London, for two days of knowledge sharing, discussions, and fun. REGISTER FOR FREE || Agenda Highlights: IT Leadership Forum:
How to customize logo in j_security_check
Hello Support, How to customize logo (instead ServiceDeskPlus MSP) on j_security_check page after we enabled two-factor authentication? Thank you
Dynamic Custom Group
The issue that I'm currently experiencing is when I create a Dynamic custom group using the IP range functionality it adds the computers to the group; however when I go to automate patches and attempt to select a custom group as an option it does not
Query to list all items associated with a site
We have been using ServiceDesk for many years and the database has gotten full old information. We need to delete existing sites (simply leaving them unused is not an option, too many of them). Is there a query that would list all the items the SITE is
[SD-106041] SDP 14000: Pickup without fill mandatory fields
Hi guys. Before SDP 14000, any technician could pickup a ticket without specifying mandatory fields. When closing the ticket or assigning it to another technician, then (as it should be) they were required to fill in the mandatory fields of the ticket.
ADSelfService latest client agent and password sync agent versions
Namaste I would like to know where I can find ADSelfService latest client agent and password sync agent versions.
Why Are NMAP and NETCAT included in the lasted Desktop central update? Antivirus alert
Hello, We downloaded the latest PPM from your website and as soon as our antivirus scanned the files it throws an alert about NetCat being included in this build. What possible valid reason could these tools (Nmap and Netcat) be included for? Is this
Update on the recent vulnerability in Apache Commons Text library and the impact on ManageEngine on-premise products
A critical vulnerability in Apache Commons Text library (CVE-2022-42889) was disclosed publicly on October 18, 2022. The details of this vulnerability is documented by Apache here. Apache Commons Text library is bundled and used in the below ManageEngine
CVE-2022-42889 - Possibly exploitable in AD Self Server Plus
Dangerous hole in Apache Commons Text: https://nakedsecurity.sophos.com/2022/10/18/dangerous-hole-in-apache-commons-text-like-log4shell-all-over-again/ CVE-2022-42889 Recommended fix is to upgrade the .jar library to commons-text-1.10.jar or higher. AD
[SD-106005] When is the terrible performance of 14000 going to be addressed?
The performance of SDP is egregious. It's so bad clients are abandoning the tool until further notice which as you can imagine, is causing ripple effects across our organization. SDP is slow in EVERY aspect. Each click takes seconds and some pages don't
Alert struts-core-1.3.10 vulnerable
Hi Our organization's cybersecurity Dept. sent me the following Alert and directed me to address the problem, any help to fix the problem would be useful SDP version 9425 LOKI: Alert: MODULE: FileScan MESSAGE: FILE: C:\ManageEngine\ServiceDesk\lib\struts-core-1.3.10.jar
Some Patches cannot be downloaded
Hi Friends in Supported patches list some patches is disable and can not be downloaded! whats the reason? My Desktop Central Version: 10.1.2127.20
This update is not applicable to your computer
I have a number of servers which have failed updates with Unknown Error. Code : -2145124329 When I try to manually install these, I get a message stating that the patch is not applicable. This means that those patches will never install and as a result
Replies still not working right in new version - changes font to Roboto on backspace
Hi If I setup my replies to use Calibri 11 under admin, notifications, replying to a request (Calibri 11 is my companies requirement when replying to an email): But then if you backspace and start over (because it gets the font size wrong it sometimes
DC: API Call to get all Scan Computers
The data that comes back is paginated and is limited to 25. How can I change that in the call to make it 1000 or something else?
Script authentication keyword
Hello, since a while, i do see in sample script the way to authenticate has changed. I was using this method to authenticate using the API: {"TECHNICIAN_KEY":"XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX"} And the method has change to be: {"authtoken":"XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX"}
Add envelop notifications to the requesters?
Hello all, Is it possible to display the notification envelop to the requesters? Unfortunately I can't add the reply column to the requester. Service Desk Plus 13.0 Build 13009 Requesters: Technicians: Thank you. Kind regards,
ssl certificate management: rsa key storage
Hello, We just purchased certificate management in PMP. I have been importing active keys, csr's and certificates and noticed I can recall the certificates, and the csr's, but not the keys. How do i recall the keys? i do have several groups that require
How to - filter data created over a month ago and not closed
Good Morning! I'm trying to make a report to get technicians to look, and close off their jobs that are over a month old. at the moment I can filter the created time is less than a date, but I assume I would need to change this every time I want to make
Next Page