Hello there,

We at ManageEngine know the importance of high-quality customer service, so we worked relentlessly to enhance SupportCenter Plus in order to make it the best platform for your customer support desk.

As a result, we are excited to present SupportCenter Plus version 14!

Version 14 includes a refreshing new UI as well as a lot of new features and enhancements. So here's a peek into what you can expect in this version:

• Zia, Zoho's AI: Zoho's proprietary AI agent can reopen requests that need to be processed, recommend an appropriate category or request form, and much more. Use the conversational virtual support agent to handle support desk responsibilities such as raising requests, allocating support reps to requests, and evaluating solutions and announcements.

• Microsoft Teams integration: Allow users to view service desk requests and pending approvals, and to chat with help desk support reps—all from their Teams account.

• Outlook add-in: Allow users to raise requests and track their progress in SupportCenter Plus directly from the Outlook mailbox.

• ManageEngine Analytics Plus Cloud integration: Create insightful reports and dashboards from your IT help desk data without writing a single line of code.

Head here to learn more about all the exciting new features in SupportCenter Plus version 14.

You can find more information on how to upgrade from version 11027 to version 14000 here.

Regards,

Aditya