More than one email in Profile
Hi, I would like to know if it's possible to specified more than one email(To email address) in Profile or if I must define many profile for each email. Regards, Steve
Custom Monitors
I would like to monitor some of the counters available in the windows-nt-performance mib. I noticed on your oputils online demo that this mib was available however it is not included in the downloadable install of opmanager or oputils. 1) How can I get this mib? 2) How do I add this mib to opmanager? 3) Does it also need to be installed somehow on the hosts i wish to monitor?
Moving all configuration information to a new server
I am testing OpManager on a Windows box and have entered a lot of information. How can I move this set of information (servers/routers/printers/business views/alert rules/etc) to a new server (UNIX)? Is it as simple as copying some configuration files to the target machince? If so which ones? Speaking of this - how to I run backups of my configuration in case the monitoring box goes down? Thanks! Wayne
Juniper Router Stats
Is there any way to get Opmanager 5.6 to show interface stats and memory/CPU for juniper Routers? I have added my Junipers as custom devices and loaded the MIBs to the MIB folder. I can see the interfaces but I cannot get any stats to show. Am I missing the boat here or is this somethign that Opmanager cannot do?
Add a technical (enable login) in SD Plus useActive Director
Can you pls tell me how to add a technical (enable login) in SD Plus use Active Directory Authentication . When i integrated SD Plus with my domain,( imported all users ) and then any technical I added could not login. ( My English's bad :))
Open Requests layout
Is there a way (or will there be a way) to change the way the Open Requests is laid out. Currently you get Title, Requester Name, Assigned to, DueBy, Status, and Date. I'd like to be able to add the Location or any other heading and/or remove other headings. Is this possible, or will it be possible in a future release?
add attachements to existing jobs
Hello I was wondering if there is a way of attaching files to open jobs. I have looked at adding attachments through the add notes screen. Screen shots are not always available at time of logging the job and it would be really handy if we could have the ability to do this after a job is oppened. cheers.
Can you Email KB articles?
Does this work?
SQL Server
Can you tell me if SD+ 5 now runs on SQL server. I know you where working towards this a couple of months ago but have seen no mention of this... Thanks
Watchguard Configuration
Good Day, This looks very interesting. I would like to try my 2 Watchgaurd firewalls (V60, and Firebox X1000) Are these supported? Is there any documentation? I am willing to test this for you if not known. Thanks.
Demo version - unable to login
I have have installed the demo version 4 of FW Analyzer but when trying to use the web client to login and use the tool using the suggest 'admin' and Password combination it responds advising username / password invalid. I am unable to use the application.
Do I still need to apply a patch for FA 4002 for Cisco PIX?
I heard there is patch for FA4001 if the user want to use it with cisco pix firewall to fix the traffic in and out problem. How about the new version 4002? Do we still need to apply this patch or it already fixed in the new version? If we need to apply the patch, where can I get it for testing Thanks
SSL on OpManager
Hello, I'm trying to put SSL on my existing OpManager installation. I recompiled the Apache Webserver with the SSL module without to much problems. When SSL is activated in the Apache configuration, OpManager doesn't start up. However, everything works fine with the new compiled Apache when SSL is disabled. Do I have to change the config of OpManager somewhere ? Do you have a kind of HOWTO for SSL on OpManager ? Regards, Sacha
Modify Inventory Assignment
Was wondering how to modify the list of departments shown under the Assigned To category under the Inventory feature. Appears to be multiple listings of departments showing when assigning scanned systems.
History data graph gone
Hi, Firewall analyzer runs great with our cisco pix's. The only problem we have is we've lost our hitory graph data. After a specific date the Last Week, Month and Year graph is empty, although the Last Day graph has no problems. Any idea how to solve this problem? Greets
Firewall monitoring
Hi all, I have to firewalls CISCO PIX and S-box (checkpoint safe@office). For some reason i cannot monitor any of them. I provided the username and password for s-box but it's not working, moreover Pix doesn't ask for any username when you connecting to it from ssh/telnet. I configured the snmp community on PIX - and still nothing. Please help....
not all data is collected
Hello, I installed Netflow Analyzer 4 one week ago and have a problem. I have a CISCO7200 Router that exports the netflow data to my Debian server with Netflow Analyzer. I tried to download a file with 50MB but the traffic displays only 2,8MB. Is it normal or where is the problem? Can anyone help me please? sincerely, Patrick
Real remote monitoring
I want to know if the following is possible. I have 3 custumors, each with a DSL line. I want to monitor the server and servr apllication's. I dont want a VPN connetion to the custumors so on the custumors side i need to install a sort of agent that send data to the monitoring system. Is this possible?
More departmental control
Feature request to be able to have more departmental control in V5. Specifically: 1. Departmental Announcements - Announcements can be assigned to a specific department so when the user logs in, they do not see items that do not pertain to them. An "All Department" announcement would also be needed. 2. Managers - Assign a user as a department manager. This user would be able to view all requests from their department only in the user portal. 3. Departmental Solutions - Like announcements, the ability
Create a JMX Monitor
Hello @ll! I'm trying Applications Manager to make a monitor for an application using JMX. I use a Tomcat server that I have configured with this VM arguments : -Dcom.sun.management.jmxremote -Dcom.sun.management.jmxremote.port=9020 -Dcom.sun.management.jmxremote.ssl=false -Dcom.sun.management.jmxremote.authenticate=false When I launch Applications Manager and try to create a nex monitor with type JMX ([MX4J]/[JDK1.5]), with this parameters : Port : 9020, it is said that that the service is not running...
Cannot Uninstall/Reinstall OpManager
I have been using the free version of OpManager. For various reasons I have had to uninstall/reinstall it a couple of times. I have been trying to re-install it after de-installing it, but every time I run the installation, I get a message saying 'do you want to uninstall opmanager?' I say Yes, the process finishes, then I run the installer again to re-install, and get the same message again. I have checked the registry and the file system, and I can't find anything to do with OpManager in either,
Interface Ports
Switch mapper created picture of switch but when I unplug a port it does not see the change.
OPManager Database to externa MYSQL-Cluster
hy everybody, i would like to outhouse my local OPManager-Database to a externa Mysql-Server. How are the procedure to realized it? thanks for help, chris
How to remove OpManager Service
I am trying to install OpManager. I previously was using the free version. I ran the uninstall from the Control Panel. Now when I go to re-install OpManager I get a message saying 'do you want to uninstall opmanager?'. I reply yes, then get a message telling me that the OpManager service is being removed. The process runs to completion. I then try to run the installer again, and get a message asking me if I would like to remove Opmanager. I then get a message saying the service is being removed.
Disk Utilization 100% for Windows 2003 Server
Hi, I have some servers whose OS are Windows 2003 server with more than one SCSI harddisks. However, when I use opmanager to monitor the servers after serveral weeks. The Disk Utilization % always reaches 100%. When I delete the server and add the server again. It is OK again. For another Windows 2000 Servers, they are no problem at all. How can I fix this problem in Windows 2003 Servers? Thx Kevin
Cisco Catalyst 4006-sw problem
This switch is automatically detected as a router and then i can get the details of the CPU and Memory utilization. But When I change the category from router to switch i can get only memory utilization !! ....why is this happening. I tried changing the snmp oid string which the switch used when configured as router but still the TEST MONITOR shows error. PLEASE HELP ME !!!!!
Monitoring Response time of Salesforce.com
I'd like to create a monitor to logon to salesforce.com periodically throughout the day and measure the response time. Once this works I'd eventually like to expand to include response times of other functions. Can anyone explain how this type of monitor is created? How can AppManager determine if the response is an error or not?
OpManager Reports
When I try to display any of the following reports for Today, Yesterday, or Last 7 Days, I get a "No Data Available" message: * Servers by CPU Utilization * Servers by Memory Utilization * Servers by Disk Utilization * Servers by Rx Traffic * Servers by Tx Traffic * Servers by Rx Utilization * Servers by Servers by Tx Utilization For the most part, the data on the snapshot screens is fine and when I test the SNMP monitors, there is no problem. SNMP is running on the devices. Which MySQL table should
problem in connecting two websphere application servers
Hi, i am using Application Manager 6 (build no 6030) professional trial version. I am facing two problems. 1) I am trying to monitor two websphere logical servers (server1, server2), which reside on a single box. i deployed perfservelet on both the servers but with different names. now the problem is i am able to monitor server1, but unable to monitor server2. 2) I am having almost more than 300 EJBs in our application. can i view only selected beans? and is it possible to view the performance of
Server Snapshot Monitor icons disappearing
This one is kind of odd. I've been accessing monitors via the web client a lot today and suddently most of my monitors "disappeared". My resource monitor section shows I have no resource monitors, but I know they are there. In fact, the graphs are still being updated. I've attached a screen shot. Any ideas? Walt
struts-tiles
Why this Error is coming, while i am running my server org.apache.struts.tiles.TilesRequestProcessor Tiles definition factory found for request processor ''. I am new to struts.
AD intergration
Hi, I was wondering if you were ever going to think of implementing some sort of interoperability between SD+ and AD meaning you would be able to update all user info via SD+ and it would reflect in AD and vice versa. Maybe ADSI scripting would help you guys. Hope this is a useful suggestions to you guys. Best of luck and thanks for the great work.
Contract - Unable to view attachment
I have attached a PDF document to a contract in SD5. When I try and view it Adobe gives me an error that the file does not exist. The URL path is http://<sd+>:8080/workorder/FileDownload.jsp?FILENAME=ted.pdf&module=Contract&ID=1 Damian
Errors with my profiles
Hello all, I have a problem with profiles notification, for example after create one I want to edit it. When I click on edit in the notification profiles page, the webbrowser show me up errors which should be debug or not. (see the screenshot attached) I have already delete and recreate several of these profiles but I get always the same errors (see the screenshot). Thanks for yours answers.
Service Desk integration with O.M. in DMZ
Hi, I would like to run with Service Desk in my DMZ so my remote users can access it to create tickets etc. But I would like to integrate it with OPManager which sits inside my network, because a firewall separates both and I don't want to open up ports into my network how can I do this? Here's my network Internet | Firewall | Service Desk (DMZ) | Firewall | OPManager (My Network) thanks Dave
Notification when Device comes back online
Is is possible to generate a notification when a device comes back online? Thanks, Chris
Cannot add the link for OpManager in SD+ 5
I have upgraded the SD+ to v5, but I cannot found the Add-On page which mentioned in v4's manual. and I cannot configure OpManger 5.6 to connect SD+ v5. I have checked the server IP, username & Password for a few times already. The error message as below: "Unable to fetch values from ServiceDesk Plus, The server might not be running or the network traffic may be too high." Thanks & Regards, Elton
Does SD+ work with Lotus Notes
I'm evaluating SD+ at the moment. Can you tell me how I incorporate Lotus Notes within the mail settings. thanks
Reports - Sub Categories
Would it be possible to show the full sub category path in reports. Example: we have a category [ Software ] sub category [ Trial ]. When we produce the report only Trial is shown as the category which is not stricly correct. Rgds Damian
Big problem with technicans
Hi i cant add techniancs into Servicedesk 5 i only get this error message FAILURE : Error while saving the Technician Details. Please report the problem to the system administrator, with the Error Code - 1.132.915.324.883. X i have tried to change the cos. /F
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