Microsoft SBS2003 Exchange SMTP Connector
Hi I am testing OpManager and have setup the exchange monitoring but the outbound SMTP monitor doesn't appear to work. I am using an SMTP connector to forward email an ISP smart host. Is it possible to monitor the SMTP connector or only the SMTP Virtual Servers? Thanks, Nathan
Technician with Admin Rights/Tier 2 and Resolutions
Is there a way or any plans to have resolutions entered by a Tier 2 technician with admin rights be viewable only be Tier 2 techs and not tier 1(non admins)
Use Service Desk+ remotely on a Microsoft Small Bus Server
Microsoft Small Business Server 2003 w/SP1 ISA 2004 Can someone please tell me how to setup the SBS to allow a user to access Service Desk+ remotely with RWW. Thanks, Slator
Support tab taking time to load
Hi, After installing ang using opmanager for 1 week now, the support tab seem to take sometime to load?
History and repeals of PO process actions
I'd like to suggest that a history be kept for PO actions (approval, who edited it, etc). But we need a way to "undo" an accidental denial of a PO, when it was intended to be an approval. Justin
Need History for PO process
We need to have a History of the purchase order process just like there's a history tab for the requests. This way we can see where a PO is being stalled at. Thanks, Justin
new version
The new reporting module is a great improvement on the previous version, but you still cannot select any field you want in the 'Custom Report' area. I want to create reports that can (if required) give details of the support call and resolution notes. There is no option to include these fields. Can you please give the option to have any field please. thanks PEter
Spellchecker - this may have been asked before
Can we have a spellchecker in SD+ please? Thanks
Hi-this is Dev Tej Kohli
I am new to this forum. Thnx for accepting my registration .
Changing database for AppManager
Hi all, I want to change the default database for AppManager to existing MySQL instance. I've changed all config files except startapplicationmanager.bat as there is no 'startMySQL' command there. However: - if I run AppManager service it tries to start and configure new instance of bundled MySQL; - if I put RO attribute on database-params.conf, AppManager creates some tables and then fails with SQL exception. Is this a problem with MySQL 5 or something else? Other items of ManageEngine series are
Saving Logs
I need to store logs for some time (more than a year) to meet regulatory requirements. Do you have a way I can do something like write my database or logfiles for a specific time period out to a WORM drive.... say every month... and then take it to offline archive storage??
Servicedesk / Opmanage Integration
We're having some trouble getting Opmanage to generate tickets for Servicedesk. Is there a document somewhere that details how to do this? It appears to be set up correctly, but tickets will not generate.
Custom reports needed for contracts and purchase orders
There's a need to have modules for custom reports on contracts and purchase orders so that we can get an idea of what kind of expenses are coming up in the next 1 month, 3 mos, 6 mos, 1 year. I know there's been prior reports saying that we want reports that go out further than a few days or weeks, but apparently this is slightly different, with the desire to have custom reports implemented, not just notifications of upcoming expirations, etc. We'd want to see dates, contract title, cost, sorted,
Technical Support
This may be a really dumb question, but... Under the "Monitors" tab, is there a way to sort the entries by Name? Steve Jarman ------------------------------------------------------ This is posted using Applications Manager feedback form
A Few Changes SDP Forums
Hi, We have tried to organize the SDP forums with a few topics such as - ServiceDesk Plus General - Announcements - Feature Requests - Troubleshooting - Tips and Tricks As the posts are increasing, we hope that this organization will help you find information faster. We also request you to post in the appropriate topic to maintain this organization. If you have bookmarked the page with the following URL. Please change this to the new link. OLD LINK ---------- http://forums.adventnet.com/viewforum.php?f=57
Customising the request portal
Hi guys. Is it possible to customise what the user sees on the way "in"? We do not want them to see the workstation field in SD+ as they a) don't know the answer and b) then pick what they think is the answer. In most cases we have not logged their workstation and in other cases they are calling us about equipment that is other than PC - i.e. a telecomms issue. It would be good to be able to stop them seeing the workstation field. Thanks.
Is there a way to have users see Request#'s by default?
With notifications going back and forth, it's sometimes helpful for techs and users to be able to see the request #'s by default. Is there a way to set it up so that all users will have the request ID's shown by default in their list of requests? As it is, I have to document how to add this, and some of the users are not well versed in following complex instructions. Justin
Monitoring SIP Provider
Hello, i want to monitor my SIP (Voice over IP) provider and have no idea how to do. Has anyone any ideas or is monitoring something like this succesfully? What i want to know is, if i am able to login to my SIP-Account with my VOIP-Client. I don�t want to check a port or login to a website! I want to know if the SIP-Server is accepting my login and i am able to make telephone calls. Is there anyone who have done that before? Greetings Peter
Deleted requests
IS there any way to get back a request if it is accidentally deleted?? I don't want to restore an old version of the database because it will be too old......
Upgrade problem
hey there, hope someone can help i am running build 5003 but when i try to upgrade to build 5010 i get an error stating that the patch can only be applied to build 5001. any ideas? many thanks
Pix Lan To Lan
Hi. Will Cisco Pix Vpn Lan to Lan be included in this release. Cheers The Heed
job numbering
Hi guys, my company is looking at implemeting SD as its helpdesk solution but only if it is possible to automatically add our reference numbers to the calls. i.e. instead of the standard call1,2,3 etc we us something along the lines of 06F4,06F5,06F7 etc..... Is it possible to get SD to generate these codes or at least for us to be able to add them to the jobs? Cheers
Email alert customization
I've recently enabled email alerts from our copy of EventLog Analyzer. I have configured a few custom alert profiles to send alerts when particular syslog messages are received that indicate a problem on one of our systems. The email alerts do not contain information that allows easy understanding of the reason for receiving the alert. I have two feature requests that should help make the email alerts easier to understand: a) allow an alert specific subject to be used instead of the standard alert
Applying a Solution to a Request should count as a "Vie
After a Solution is applied to a request, this should increment the number "Views" on that Solution. This will more accurately reflect how many times the Solution has been used and how popular it is.
MTU Size on Tunnel Interface
We have our MTU Size on our Tunnel Interfaces set at 1500 but the counters for NetFlow analzer are not counting up. If we lower the MTU size to 1300, the counters for the Tunnel Interface counts correctly. But when we lower the MTU size on the Tunnels we cannot get to every website with a DF (don't fragment) bit set. How can we get the router to export correctly...is it our version of Netflow, we are currently exporting version 5, do we need to export version 7 or where do we go to get correct utilization
MIB upload problem
Dear ALL I am trying the Application Manager 7 and I have a fax application - RightFax which has SNMP module. When I try to load the RightFax MIB, it shows "Error parsing MIB" Attach RightFAX MIB for information Rgds Raymond
Can we have a checkbox (with history) of phone followups?
We're required to follow up by phone with every person who submits a ticket, both at the beginning and end of a ticket life cycle. (yes, a LOT of hand holding). Is it possible to have checkboxes that can be clicked at the beginning and ending (closing) of a ticket? Justin
Login invitation
Hi! Does any know how remove inscription "For Default User:..." from login page?
reporting
Can you please tell me in what table the 'Closed by' field is stored. I need to report on the amount of calls technicians have closed. thanks
PORT NUMBERS
Dear Support, Which ports does AM uses. Within our company we have several servers in a new firewall environment and AM needs to have all ports open! thnx H. Frederiks
Text formatting
Hello - is there any way to prevent technicians from using the formatting options when logging calls? I want to stop people using colours etc.. and have one standard. Thanks Peter
Requester assign a qurey to Technician
hi anybody can tell that is it Possible a requester assign a qurey to a technician and the mail send to selected technician and Administrator. If Yes so please tell me how can i do that. please reply me as soon as possible. i will very thankful to you guyz. Thankx
another reporting questions
In which table is the ip address stored for assets in the inventory. Peter
reporting
Can you please tell me in what table the 'Closed by' field is stored. I need to report on which technician has closed what and how many. thanks Peter
WMI CPU Utilization monitor at 97%
I have a server being monitored that is showing up as 97% CPU utilization. This is wildly inaccurate - the server is a simple domain controller that is used very little. The task manager shows the CPU as 98%idle and only 2% utilized. How can I fix this?
Custom report query
Hi, Is it possible for me to create a report that shows all the requests created last month, for a given account, including the title, contact, current status, and any time spent ? I can do what i want by CONTACT, but I cant see a way to do it by ACCOUNT. Also, is it possible to add the feature to export to TXT file ? We send a copy of reports to each customer, but on our own headed paper, with various details above and below the actual reports. The PDF output isnt very....err....pretty Having plain
how do I migrate a stand alone appmanager 6 box
I have a standalone appmanager 6 box which I upgraded to service pack 7 however this doesn't let you upgrade it to an Admin node . so how do I do it. I have a significant number of monitors and alerts set up and I don't want to flatten it and reinstall. So how do you preserve the data and get the new features ?
MapMaker console hangs on business view
How can I delete a business view without using the MapMaker Java console? I created a business view, but something went wrong in the creation (possibly because there is a space in the name?). Now when I go into MapMaker it defaults to that view and hangs the console? Any ideas? Thanks
How are our users going to access Services Desk Plus progr
How are our users going to access Service Desk Plus program?
Page defaults to lower half in requesters
When changing details for a requester I have noticed that you click on a requester and instead of the page refreshing and showing you the details it shows you the bottom half of the page, where the help information is. Would be better if it showed you the top half of the page so you could edit the requester information Also have noticed that the link on this forum still does not work correctly, when you click on the support tab and clikc on service desk forums it goes into the Service deks forum
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