An update to SD+ Build Version 5500
Here is the latest update to Build Version 5500 :
http://manageengine.adventnet.com/products/service-desk/91677414/ManageEngine_ServiceDesk_Plus_5_5_0_SP-14_0.ppm
This is a hotfix release and all users since build 5001 can use this hotfix to migrate to the latest version, 5501.
I know you will all be interested to find out the list of issues fixed in this hotfix. Here is the list:
A note for users on Windows installation of ServiceDesk Plus:
We have changed the target to start the ServiceDesk Plus server from
"Windows Start menu -> Programs -> ManageEngine ServiceDesk Plus -> ServiceDesk Server" and ServiceDesk Plus Desktop shortcut icon since this upgrade. This needs to be done by users who have upgraded from any of earlier builds (from 4.0, 5.0) to ServiceDesk Plus 5.5. This can be changed as follows,
Do you still have few issues with SD+? [I know you will definitely have
] Send them to 'support at servicedeskplus dot com'.
Regards
Karthik
http://manageengine.adventnet.com/products/service-desk/91677414/ManageEngine_ServiceDesk_Plus_5_5_0_SP-14_0.ppm
This is a hotfix release and all users since build 5001 can use this hotfix to migrate to the latest version, 5501.
I know you will all be interested to find out the list of issues fixed in this hotfix. Here is the list:
-
* Time Spent entries in Reports were not shown since upgrade to 5500. This has now been fixed.
* Stack overflow error when setting date (to next year or previous year) in Asset details page, workstation edit page is fixed
* Email notifications are not sent to technicians when request is assigned to Group / Technician from 'Assign' option in request details page is fixed
* Announcements added/deleted without technician permission is fixed
* Javascript error thrown when typing the character 'z' from request description field in Internet Explorer browser is fixed.
* Issue of 'My Open and Unassigned' request view shows 'Onhold' requests is fixed
* Technician without edit request permission is allowed to close the request from 'Request Resolution' page is fixed.
* Unable to reply some requests from Mozilla Firefox browser is fixed
* Preventive maintenance requests (scheduled requests) are not scheduled properly for monthly schedule is fixed.
* Issue of technicians with full request module control are not able to delete request which have replies sent to requesters is fixed.
* Issue of unable to schedule daily, schedule once reports is fixed
* Unable to choose date field in Advanced filter of reports is fixed.
A note for users on Windows installation of ServiceDesk Plus:
We have changed the target to start the ServiceDesk Plus server from
"Windows Start menu -> Programs -> ManageEngine ServiceDesk Plus -> ServiceDesk Server" and ServiceDesk Plus Desktop shortcut icon since this upgrade. This needs to be done by users who have upgraded from any of earlier builds (from 4.0, 5.0) to ServiceDesk Plus 5.5. This can be changed as follows,
1. Right click 'ServiceDesk Server' option and choose the Properties option.
2. Change the value in Target field from
<ServiceDesk_home>\jre\bin\javaw.exe -Dproduct.home=. -cp ..\lib\startupclasses.jar;..\server\default\lib\SDUtils.jar com.adventnet.start.ProductStarter StartServiceDeskService ..\server\default\conf\TrayIconInfo.xml
to
<ServiceDesk_home>\bin\startSDP.bat
where <ServiceDesk_home> is the ServiceDesk Plus installation directory which will be typically like C:\AdventNet\ME\ServiceDesk directory.
3. Click "Apply", followed by "OK" button
The step 1 to 3 has to be repeated for the ServiceDesk Plus desktop icon.
Do you still have few issues with SD+? [I know you will definitely have
] Send them to 'support at servicedeskplus dot com'.Regards
Karthik