How can my users access our SerivceDesk Plus program?
We jsut purchase the ServiceDesk Plus program. I have setup the program to customize for our district. How can our customers access this new workorder system?
User home screen search on right side generates errors
A customer tried to use the big search box on the right hand side of the requester home page to search for something, and no matter what she put in, she got an error message. Error: Object expected Code: 0 URL: http://tasc/HomePage.do It's not seen when you use the left side search. Sometimes errors would pop up and then take you to the results. Justin
Articles not seen unless you log in
From the main forum, you cannot select the articles and see them until after you've logged in. Is this an intended method of operation? I'm using firefox. This was working fine a week or so ago, but it seems to have been locked down again. Justin
Forward option
Greetings I think that forward message should be visible in the history tab and conversation regards Bart
Memory Graph in cisco 3745 router
In Cisco3745 router i am unable to see any graph for the memory utilisation. For CPU utilisation the graph is showing up fine. In memory test monitor its showing the test ok but actually its not visible at main sheet graph pl see the attached result Regards, Jagjeet SIngh
Is MSSQL supported yet?
We are waiting on purchasing until MSSQL is an option for the database of Service Desk Plus. Could you let me know when the release will be? Thanks
Probe and sentral server sync error
Hi I have a probe and a central server om the same subnet but they cant agree if the services are up and running or down. On the probe the SMTP, WEB and DNS are just fine . But on the Central server the same services are reported as down. If I take a closer look on the service polling graf the service are in the left pan reported as down and at the rigth side the service uptime are just fine. See picture added.
Some help to configure snmp
Hi, i like to find some example file for configure the snmpd server (snmpd.conf file). I check the FAQ and find some question but the link to the example file is broken. Can someone post the snmp config that use for monitors. Thanks
OpManager MSP Scheduled Reports
Hi, I am testing OpManager MSP and the first thing I noticed is that the option for scheduled reports is not there. I checked both the Central Server and the Probes and could not find it under Admin - Tools, or anywhere else. Am I missing something or it just not there ?. Thanks
Maps Display Name
The title of my device gets cut short in the Maps Tab. Home Page > Click "Maps" > Select View Details So for example I see this. TX-Servername-... (full name is: TX-Servername-28) TX-Servername-... (full name is: TX-Servername-29) TX-Servername-... (full name is: TX-Servername-30) TX-Servername-... (full name is: TX-Servername-31) TX-Servername-... (full name is: TX-Servername-32) TX-Servername-... (full name is: TX-Servername-33) How can I make it display the FULL name of the device? Please advise.
Difference between Reports and Schedule Reports
Dear support, Last week I started to use OpManager Reports which might be very useful for the overview of my network. But I have found a few things which are not very clear to me. When I go to tab REPORTS->SERVERS->All Servers Disk Usage Report everything looks fine. All partitions are sorted by devices, which is very good and the values are correct. I tried to use the same report inside Schedule Reports . I have chosen the same report (All Servers Disk Usage Report ) to be generated at the specific
"Unable to create the table STATDATA_DAILY" Please
When I restored DATA (Backup from Opmanager 5 and Restore in Opmanager 6) by using command "RestoreDB.bat" It showed these messages - Restore across database detected. Unable to create the table STATSDATA_DAILY - Restore across database detected. Unable to create the table STATSDATA_HOURLY - Restore across database detected. Unable to create the table STATSDATA_HTML How can I create this table? Thank a lot for your comment.
Supported Platform
Hi, Is Neetflow analyzer supported under windows 2003 server. thanks Liam Murphy
Azureus
Hello Every body I have downloaded this software and trying to get it working but I don't know the actual function of this software and how to get it working. If any one have idea about it plz help. Thanks in advance
Error # Not enough storage is available to complete...
When opening some monitors, no data is shown and the message "Error # Not enough storage is available to complete this operation" is displayed at the top of the screen. These monitors previously worked fine.
Technical Support Problems
Also, I have given up on requesting technical support via the website. It takes weeks or months to reply and by that time I am just to frustrated to care about working on it. Also, I request that I am preferred to be contacted only be email and most times, I get a phone call before I get an email. Now, I am not complaining that I get a call because after a few weeks I am happy to hear my request didn't end up in some unmonitored mailbox, but it is often difficult for support to understand me and
only Router,Switch,Server, Firewall in Infrastructure view
I started evaluating OPmanager(6005). That works fine. but I can not see Desktop, Wireless , UPS in Infrastruture view. I'm not sure why. Please help me Thanks in advance, Koji
Technical Support
Hi, I applied ApplicationsManager 7 on my system. It looks work fine, but, when system issues alert e-mail to me, the e-mail is not possible to read. I think it's becomes Japanese message, but character coding configuration or somethings are not correct. (I configured Applications Manager as Japanese display.) Yasuyuki TANIGUCHI ------------------------------------------------------ This is posted using Applications Manager feedback form
Text entry field passed on to users - confusing, &Locati
In the requests entry box, there's a priority entry pull down menu. The problem is that "Select Priority" shows up as an option, when it should only have the selections we want them to see. The Location pull down menu doesn't work either. Justin
difference OpManager Pro / OpManager MSP
Good afternoon, I would like to understand to major differences between normal version and MSP. I know the principle of MSP lays on a central server and several probes in order to monitor your customers but with the normal version of OpManager, can't you do it? Basically, the business views with restricted access enable the monitoring of your customers by giving them a specific access... Thanks Regards, M.
Technical Support
Dear support team, since upgrade from Application Manager to 7.0 all Oracle DB monitors and Apache Monitors are shown as "down". In a call a few month's ago, we got the hint to replace the classes12.zip with an inital one from first installation. We did this this time again, and for a few hours the monitors were "green". Yesterday night, they got "red" again and we don't get them in a consistent state. We need urgent help, because of productive systems monitored. Thanks and best Regards, Alexander
Can i do the following?
1) Contacts attached to multiple accounts, or accounts having sub-accounts? I have Customer A, who has Sites B and C. I need to track what items are at each site, but allow issues to be raised at both levels. A contact could view both levels, and raise at both levels.. etc.. 2) SMS only priority 1 requests? so far excellent product. Not purchased yet as i am still in trial mode and these 2 points are quite important. Regards Peter S Morton
Custom report: lack of Mode,Status,Compl.Date & other fi
Hi, Our company is running SupportCenter Plus version 5.0 (build number 5008). I have customised the Support WebSite by furnishing it with request additional fields. Then I created new custom report out of it. My new custom fields can be selected on the report, this is fine, but there is no way (or I just can�t see it�) to include in this report some of generic fields like below: Status Completed date Severity Mode Time Spent There are there, I can see them on each and every request viewed separately,
Technical Support
Hi Support, I wish to use AppManager to monitor our BigIP-F5 load balancer. SNMP is installed on the remote machine and it's configured as normal. Upon attempting to add this machine to AppManager, I get the following message... [HOST-RESOURCES-MIB is not implemented in the Snmp Agent.] Is it possible to get information on manually adding this to currently unlisted OS. I have followed your Help Documentation in [snmp_installation/configuration], but have been unable to crack the issue. The F5 uses
Do you want to know the latest version in SC+? Read this....
Hi All, The latest version is 5020. You know, we released this a while ago and you can find more information about this @ http://www.supportcenterplus.com/service-packs.html If you are using a build version less than 5008, migrate to 5008 and then to 5020. To migrate to 5008, you can download the upgrade pack @ http://manageengine.adventnet.com/products/support-center/64045241/AdventNet_ManageEngine_SupportCenter_Plus_5_0_0_SP-0_3_0.ppm Use this SP 0.3 to migrate to 5008. Start and Stop the server
'Link to Solution' in Resolution
Copying the text of a solution verbatim into a resolution each time it is used seems like needless duplication and a waste of database space in most cases. In addition to being able to search the solutions and then select 'Copy to resolution', there should be another button that just copies the hyperlink to the selected solution into the resolution. Currently, our workaround for this is to copy the hyperlink to the desired solution, go back to the original request, manually enter the resolution as:
question regarding use on existing web servers
hi i am just testing to see if this software is viable for our needs. i would ideally like to set it up to be used on a webserver that serves our local intrant and possible have the application accessible for a url on the same intrant is this possible to setup and how do i do it. thanks
Question re email sent to contact after first request
Hi there Two questions from a new user: 1) When a customer sends his/her first request, and he/she is not already set up as a contact, an email is sent to that customer with a link to the request. However, when the customer clicks on the link, he/she is brought to the log in page and cannot log in as doesn't have username and password yet. Is there a way that the username/password can be sent automatically? It seems that it is only sent when the support rep goes in and resets password. 2) When I
Completion date of Requests
Hi guys, I need to know if there is a way to edit the completion date of a request for example, if I created a request on the 20th and the due date was the 22nd, but I close it on the 30th, I want to know if there is any way that I can change the date when I close the ticket. As of now, whenever you close a ticket, that is the day it puts for completion... thanks.
Not Collecting Logs for NT 4.0 Servers
I installed WMI on two NT 4.0 Domain Controllers and added them to EventLog Analyzer where they worked fine for a few days. However, it has now been several weeks since EventLogAnalyzer has picked up the new logs from either server. Here's what I've tried so far: 1) I installed WMI according to your EventLogAnalyzer instructions, and it says it's running fine on both NT 4.0 servers 2) EventLogAnalyzer has them both at a green status 3) I manually scanned multiple times with no success 4) I have deleted
Typo in "My Details" page
On the "My Details" page, the following sentence is found. "Enter the your details here" Remove the word "the" Justin
Typo in users request submission page
On the page where Requesters can submit tickets, the following text appears: "You can attach any number files for a total of 3 MB" It should read: "You can attach any number of files for a total of 3 MB" Justin
Problem with ticket submission formatting
When a user enters a ticket and clicks the bullet or numbering button, there appears to be no way to get out of bulleting or numbering except for cutting/pasting non-numbered/bulleted text. Could you fix up the text entry portion to be able to "undo" bulleting or numbering? A user has also asked "Where is the 'undo' button?" I'm not sure you can do a whole lot with that, but that's a request that has come in. Justin
OpManager MSP Rebranding
On rebranding OpManager, the documentations talks about the logo in the login page, the logo in the UI, etc, but nothing about the logo in the reports. Can we change the logo in the reports, and if yes, how ? Thanks
Some questions...
Hi I need to know some things, about the opmanager. Maybe somebody of you can help me. 1. Alerting: Is there a possibility to configure the OpManager in case of a total network down, the get an alarm? 2.Monitoring: Is it possible to monitor just a single file? To check the size of the file, or if it get lost or deleted. Thanks for your Feedback Regards SPQR
WMI and SNMP issues
Since WMI based monitoring is not enabled if OpManager and AppManager is installed in linux server and if SNMP is not available, what are the workaround to monitor windows server
Problem with inline graphics
We've received a number of tickets that come in and have boxes with red X's where the graphics should be, and when opening that ticket, we'll see one or more messages (one per graphic) that says: An external application must be launched to handle cid: links. Requested link: cid:960545021@15062006-22C8 Application: cid If you were not expecting this request it may be an attempt to exploit a weakness in that other program. Cancel this request unless you are sure it is not malicious. I'm not sure if
SupportCenter Plus - Customer Support version of ServiceDesk
Hi All, We are happy to announce the release of Support Center Plus - The customer support verison of ServiceDesk Plus. New Features specific to Customer Support - Account Management - Contact Management - Product Catalog - Support Plans and SLAs - Creating Follow-up tasks from the request - Ability to expose Support Rep availability to customers SupportCenter extends the core ServiceDesk framework and borrows the same user-friendly UI from SDP. Check out SupportCenter Plus for tracking your company's
OpManager Freezes On DB Change
I have gotten around to installing OpManager on windows 2003 sp1 and everything works fine from the initial install but when I switch the DB from MySQL to MSSQL it will startup to a point then freeze up. When I try to put it back to MySQL it freezes up too. I have uninstalled and reinstalled OpManger a couple of times and cannot get it to work after the DB change. I made sured I installed the hotfixes before doing the switch when I did the reinstall but no luck. It creates the MSSQL database when
Set community String
I'm using trial version of opManager and I need to set the community string for a specified device, can anyone help me? I've checked some options (like 'Passwords' under device snapshot, 'Add device' under Admin) but doesn't work :roll:
Next Page