Tech Report Card
New Feature Idea,
It would be nice as the department head to go into my tech's tickets and give a "grade" as to how well they did on that issue.
We are new to this system but I already have tech's that are being lazy and not sending out communications to our internal customers. Or setting all the issues to onhold.
As a work around I am simply sending e-mails to then with the ticket number and what the did right or wrong.
It would be nice in the software to keep a running tally or tech score card for each assigned tech.
It would be nice as the department head to go into my tech's tickets and give a "grade" as to how well they did on that issue.
We are new to this system but I already have tech's that are being lazy and not sending out communications to our internal customers. Or setting all the issues to onhold.
As a work around I am simply sending e-mails to then with the ticket number and what the did right or wrong.
It would be nice in the software to keep a running tally or tech score card for each assigned tech.
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