Can't add extra columns to Requests view
Hi I have SupportCenter Plus build 5020, previously I had 5011. Now I go to Requests view, add extra columns, click Save, no change to Requests view. Go back to Columns, the ones I added are not selected. This is annoying as I'd like to view and sort on Accounts. Regards Patricia
Can't install the free edition
[root@server1 customers]# ./AdventNet_ManageEngine_ServiceDesk_Plus_4_Linux.bin InstallShield Wizard Initializing InstallShield Wizard... Searching for Java(tm) Virtual Machine... . Preparing Java(tm) Virtual Machine... .................................. ................................... ................................... ................................... ................................... ................................... ................................... ....[root@server1 customers]#
Using 2 Network Card
My Servicedesk server has 2 Network card with IP Address 192.168.2.1 and 192.168.2.2 and at the server i have installed Servicesk Plus and OPManager. With 2 network card, getting us setup each network card to each service...? like IP 192.168.2.1 for Servicesk Plus and IP 192.168.2.2 for OPManager...?
Ticket re-opened doesn't show history
I can't recall if I submitted this issue, but when a ticket is closed and re-opened by a subsequent email by the submitter, there is no history entry listed to reflect that fact. Does it re-start the clock as well? Justin
Convert MySQL data to SQL2005
Is there a convernient way to convert / install / upgrade the NetManage HelpDesk 5.00 system to SQL2005 server to allow greater flexibiity in location and access using 3rd Party Utilities, Report Writers, etc.
Possible Calendar Add On?
We use ACT! 8 for our main Calendar events - and use Support Center for everything else. Do you think one day there will be a Calendar added onto this program?
Email and login issue on authorising Unapproved contacts.
Hi I am currently evaluating Support Centre Plus. I have the options re Mail ticket creation configuration to "Log the request and change 'anonymous' contact as 'unapproved' contact". My Notification rules have the "Notify contact on Self-service login info" option set. I send an email from a yahoo account to Support Centre, the request displays. I go to Contacts, click on "Unapproved contacts" and the yahoo address etc displays. I select the "Approve" and not the "Approve & provide login" option.
"All My Requests" filter
Currently, the only way to view all your own requests, regardless of whether they are open, closed or on hold is to change the filter to "All Requests", which then includes everyone's requests. A critical feature to be considered for addition is an "All My Requests" filter, which as the name implies, simply shows all of the requests that you have received, so you aren't limited to seeing either your Open or Completed Requests seperately. Another similar feature that would be useful is the ability
URGENT! Disable automatic request creation
Hi, Vinu, Support. Whenever there's a problem delivering an email, the postmaster replies back with info about the error. ALL these messages are being registered as new requests. The inconvenience is obvious and I need an urgent fix for this. Thx. Frank
Status, Mode&other fields can't be included in custom re
Hi, Our company is running SupportCenter Plus version 5.0 (build number 5008). I have customised the Support WebSite by furnishing it with request additional fields. Then I created new custom report out of it. My new custom fields can be selected on the report, this is fine, but there is no way (or I just can�t see it�) to include in this report some of generic fields like below: Status Completed date Severity Mode Time Spent There are there, I can see them on each and every request viewed separately,
Problem with msp
Hi, I have a problem with opmanager msp edition. After I added a lot of customers and approximately 150 devices into msp edition, msp works very slowly. The CPU usage of the computer comes up to 95 % when i start the msp central server. What can be the solution? Thanks EmTi
Can't view other tickets under their account
After we upgraded to 5020 the user allowed to view all of the tickets for their account can't view any tickets that are not logged under their name. They can see all of the tickets but when they click on one of the tickets that are listed under another user from this account the page just refreshes and thats it.
Screen does not refresh after adding time
On ver 5020 now when you add a time entry the page does not refresh and makes it look like the entry did not go. you have refresh the whole page to get it to show up.
Technical Support
Dear, Can I see the file system status, which I have manualy mount on a server. I can see the system partision (like /opt) but can not see the external disk partition (like /backup)which I ahve manualy mount. for example I can see: /usr 60 1,358 Unknown /stand 31 110 Unknown /var 17 1,072 Unknown /home 0 64 Unknown /tmp 14 147 Unknown /opt 80 2,449 Unknown / But can not see /backup /cdr Could you pls give me some idea how can I do it...?? Thanks Nazmul Thanx Md. Nazmul Hoque Khan ------------------------------------------------------
DeviceExpert Cisco 878 & 877
I tried to add a 878. DeviceExpert finds the router but cannot backup the conf. Does Device Expert support Cisco 837, 827-4V, 828, 877 and 878 ? Regards. Heli.
polling interval in appmanager and opmanager
Hi, How can I change the polling interval in opmanager and appmanager
Cisco Switches
How can i get OpManager to correctly show the switchport descriptions and the mac addresses on my switches, even the switch port mapper doesnt seem to do it. If i use the oputils its switchport mapper actually works, but still does not list the port descriptions. I have 8 cisco switches and this is a critical element. thank you
Unable to Tlenet to cisco Pix
Hi, I`ve configured our PIX firewall to allow telnet tftp from my server IP address that Device Expert is runnig on, i can telnet from a command prompt ok, on the server, but i cannot telnet from within the applicaiton. Any ideas?
Event Logging Report
Is there a way to run a report to view the errors or warnings in the event log for a server?
New Install - Import old Windows EVT Files?
Hi Just started looking at the product. Ive got alot of log files saved off for the past few weeks that are no longer in the host event logs. I want to know if there is a way to import them into the database. We are talking about millions of security events, so it has to be automatic. I get the impression that this isnt possible, but perhaps someone might know how I can say use Log Parser 2.2 (MS) to inject into a SQL DB and then do some data dump into the ELA db? Regards Gareth
QoS queue monitoring
Is it possible to monitor QoS queue on a router with Netflow? Will it be possible in future releases? Something that would capture/graph the output of the show policy-map interface command...
Relocating ServiceDesk Plus Server
Hi I am thinking about relocating ServiceDesk Plus Server to another machine. What is the best way to backup the data from ServiceDesk? ie: Requests, Assets, Technicians data etc...
Report by queues
We do not use categories on requests. We use queues. Is there a way to generate reports based on queues?
new option needed
We need to the Category to be split to the category 1\main category: contains all my main categories. 2\Sub category: contains all sub categories for each main category. But if the user selects one of the main category "say hardware" then the sub category will list onlyThe options for that category. it may works like the "Assign To " option>>>that if you select "Assign To a Technician" the owner list will list the technician only...but if you select "Assign To a Queue" the owner list will list the
CPU Utilization Gauge Not Displayed for Cisco 4006 w/SupIII
Greetings, I have added a Cisco 4006 Catalyst switch running Cisco Internetwork Operating System Software IOS (tm) Catalyst 4000 L3 Switch Software (cat4000-IS-M), Version 12.1(8a)EW1. For the CPU Utilization under Resource Monitors, I am using Router CPU Utilization(5 Mins avg) (SNMP OID .1.3.6.1.4.1.9.2.1.58.0 ) which answers correctly. This version of the IOS uses the older Cisco MIB 'OLD-CISCO-CPU-MIB'. At this time, I can't figure out how to display this value on the CPU Utilization gauge on
Multiple Technicians - Same request
Hello all.. Is there a way for multiple technicians to be shown as working on the same request? The company I work for is big into number of requests per technician, so if two technicians work on the same request, only 1 gets credit for the work at this time which skews the results. I know you can put the time you worked it for different technicians in the "add time entry" portion of the ticket request, but when you generate a report for completed requests by technician - only one person gets credit
Login failed "not enought storage"?
Hello, I am having a problem with two of my domain controllers staying connected. I have to reboot them every day or so to get the status back to green. The status then returns to "problem connecting to server" after a couple of days. When i verify the login status of these servers i get Login Status: Failed Message: Not enough storage is available to complete this operation. This PC running Eventlog is WinXP SP2 running build 4011. the server or both Win2k sp4 SBE servers. servers and pc have several
netflow not starts properly
Hi, I have windows XP PC. I have installed Netflow 4 . While starting it shows port 8080 already in use. Please assign other port. Sometime it shows to change listener port. If i assign some other port it shows Unable to start MySQL server on port 13310. Please free the port. I have Synmentac Antivirs installed in my PC. I tried it whith disabling it but it is giving me same problem. Please provide proper feedback on it. Regards Prakash Patel Network Services Unit
NFA EA
Hi, what is NetFlow Analyzer 5.5 EA? is it a service pack? if so what new features will it include. Thanks Ramzi
DeviceExpert 4020 Released!
Hi, Thanks for your continued interest in ManageEngine DeviceExpert. We are glad to announce the availability of DeviceExpert Build 4020, an upgrade over DeviceExpert 4010. Highlights of this release # Support for more than 150 device models # Support for New Vendors - Nortel, D-Link, ADTRAN & Enterasys # Discovery Status Tracking # Testing Device Credentials # SSH Support For more information, visit Release Notes. Existing 4010 users can download upgradepack 4020 from: manageengine.adventnet.com/products/device-expert/upgradepack.html
Catagoies and Sub Catagories
I am trying to delete several catagories that were origanlly Sub-catagories. I received an error message stating that I cannot delete the catagory because it is being used by another module. Anyway I can fix this?
How many hosts?
Dear sir: If I want to install EventLog Analyzer on P-III 1G * 2, RAM 1GB machine, how many hosts can it bear?
How many hosts can it bear?
Dear sir: If I want to install EventLog Analyzer on P-III 1G * 2, RAM 1GB machine, how many hosts can it bear?
UCD MIBs for Checkpoint Firewall installed on Windows
Hi All I am writing management plugin for Checkpoint Firewall and get information from firewall through SNMP call . I am able to get value for RFC1213mibs & other checkpoint mibs from firewall installed on Windows. Not able to reterive details from UCD mibs. I am able to retrieve UCD mibs if Checkpoint Firewall installed on Linux,Solaris. But not able to get if firewall on Windows. Do anybody have solution. Thanks -Ariram
Seed Device Specification
Is there a way to specify multiple seed devices in Opmanager 6.0? I have multiple network devices that are not reachable from the OpManager server. This is by design. Thanks.
Unknown protocols
I'm evaluating the FA4.0 build 4001, I have 80% of my traffic in unassigned traffic, and after I click the ? button, I got a list of unkown protocols which tell me what kind of traffic it is, lik 135/tcp, 1025/tcp, but when I tried to add these protocols in certain group, I can't find them in the list, I clicked the setting tab and protocols groups, and in unassigned section, I can't find the protocol listed by the? button like 135/tcp, what should I do to add them into the groups? Thanks
Help me locate some Asset fields for reporting
I'm trying to locate the following fields in the ServiceDesk Plus database and finding it very difficult. Can I please be directed to the appropriate tables to find these fields? Asset - Product Name Asset - Asset Name Asset - Asset Tag Asset - Asset Serial No Asset - Vendor Name Contract - Contract Name Contract - Contract Expiry Contract - Contract Status Contract - Owner Contract - Support Details Contract - Description This will let me generate asset reports on a per asset basis linked to the
Issue with conversations
replies back to service desk are not being appended to the to converstaions. My header is configured in this manner Your request has been logged with request id ##$RequestId## Us this an issue?
Wish List Item - Add a field for System Notes / Description
Part of the inventory process is defining the usage of each server. I'd really like to have a field for this description/information, which could be searchable.
False Positives
Since purchasing OpManager I've been getting a TON of "false positives" on a different array of devices. When I go into the device map I can Update Status and it clears up. If I don't do anything the error typically clears up in about a half an hour. I can't figure out what's wrong. Anyone else experience this issue? Or, have any advice?
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