WebClient not starting up.
I have a problem where I installed a demo version of Netflow Analyzer 6 on my Linux laptop. It worked for some time. But now whenever I am starting the ./run.sh file it only displays the following text on my screen: ServerContainer [Created] ServerContainer [Started] Previously it used to be like this: ServerContainer [Created] NetFlowAnalyzer [Created] ServerContainer [Started] NetFlowAnalyzer [Started] After this happened, I cannot open the webclient and it gives me the following error: description
Cisco ASA hardware properties
DeviceManager most certainly did properly identify the OS version. OS Version : [NA]
Importing Requestors from CSV
I already have requestors created in SD Plus and I would like to import additional users from a CSV file. In Step 3 of the Import Wizard, it states that "Existing data will be overwritten and new data will be added." Does this mean that all of my existing users will be overwritten? Or does it simply mean that if I have an existing user with the same login name, that particular user will be overwritten? Is there any way to export existing requestor information so that I can easily compare my potential
Can I get an auto responder for emailed requests?
Currently we have the system configured to automatically assign all incoming email requests to a technician in the system. What I would like to do, but haven't yet found a way to do, is to reply to the sender of the message with a blurb that says your ticket has been assigned to X, your ticket number is XXX so that they can track it on their end?
How can I configure Nokia 6230i with USB in SMS server
Hi All, We would like to enable the SMS function on OpManager 7. I prepared a Nokia 6230I with USB drivers installed on my machine. How can I setup on SMS server setting? It prompt me to enter the port number. I am using USB rather com port? How can I set this up? Thanks Joe :lol:
all PDFs are blank shells...
Fresh install in Free mode on Windows Server 2003 R2, 32 bit. Monitoring is functioning fine. Reports generate to screen fine. However, any PDF i create (click on PDF icon or any report via email) is nothing but a blank OpManager shell - see attachment. Please let me know what additional information would help diagnose the problem.
DB Rebuild/Reindex
I am getting ready to upgrade from Build 5507 to v6. I intend on doing a complete backup prior to the upgrade but wanted to know if there is any way or need to reindex the DB before the upgrade. This has come up because I have noticed when people reply to a ServiceDesk generated email, the replies are not being merged into the original issue even though the original issues's ID is in the subject line of the response. I am not sure how long this has been going on but am concerned about compounding
Adding and Modifying new Categories
I have been modifying and adding in new categories within the Help Desk. By doing so, all the existing calls, open and closed, have all changed to the same cat category. Can anyone please help on this matter? Cheers
Don't show login details again
Hi, I know this must be an easy fix and have already been logged, but I can't find it on the forums. How do I get rid of the login details on the front page. IE7, cache cleared, still will not respond to clicking on the link. Assistance is appreciated. Thank you
Language problems
Hi, I've downloaded and installed ServiceDeskPlus FreeVersion, in order to test it. I can't choose my language, since i see no "Change Language" tab in the "Personalize" pop up window. Is this correct? i mean, if you want to localize your installation you need the trial version? Thanks in advance.
Default Cisco_Show_Version_Script inadequate
Note the following output of the built-in "Cisco_Show_Version_Script" when run against a Cisco Catalyst 4948. Key items bold. Entered into the enable login mode successfully. show version !!!! 12498 bytes copied in 0.668 secs (18710 bytes/sec) ds01#show version Cisco IOS Software, Catalyst 4000 L3 Switch Software (cat4000-I9S-M), Version 12.2(25)EWA7, RELEASE SOFTWARE (fc1) Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2006 by Cisco Systems, Inc. Compiled Mon 16-Oct-06 18:23
SMS Messages
Can we use a free service like google's free sms (http://www.google.com/sendtophone) to send messages to our telephones. I undrerstand that if the internet link goes down i will never receive the message but it would be a nice option to have for those of us that have redundant links to the web.
Monitoring the server OpManager is installed on
There are probably some view about where this product should or should not be installed. I have installed on two domain controllers. All works find except the domain controller that OpManager is installed on does not respond to WMI requests so all the dials are zero. It is the same on both DC's. The DC the OpManager is installed on cannot be monitoring but the other DC can be monitored. I.e. DC A cannot monitor DC A but can monitor DC B. DC B cannot monitor DC B but can monitor DC A. Is there anyway
SNMP Trap Receiving Issue
I had OpMgr working just fine for weeks. I installed OpUtils and OpMgr MSP central on the same PC to review these products for a while. I then removed OpUtils and MSP from the PC now OpMgr is not receiving any snmp traps from my network devices. I see the traps on the network with my sniffer software so I know they are getting to the OpMgr PC...they do not even show up in the Unsolicited alarms etc. Is there a configuration issue. I even reinstalled Opmgr and still the same issue
Error occured
Error Occured ! Error occured while processing the request... Please create the Support Information File and send it to us so that we could resolve the issue. Support Information File can be created in the Product Support tab. Support file will be attached once server reboots. Application and web interface is completely non-responsive.
Auto refresh in EventLog Analyzer
I'm a new user to EventLog Analyzer. This topic may have been covered and I just missed it in my archive search. Is there a setting to have the main page refresh in EventLog Analyzer? I can do a manul refrsh and the counters increment but it would be nice to have that page refresh every 5, 15, 60 seconds automatically. Thanks. JD
Slow Updates on Oracle Monitor Page
We are evaluating this product for purchase and are running into one serious issue, which will prevent purchase at this time. It seems that the Oracle monitor page is slow to update some of its data. For instance, we got an email alert today at 12:19am, telling us (correctly) that a tablespace was low on space. However, when we go to the monitor page, it still shows the tablespace as above the threshold and that everything is good, nearly 11 hours later. Likewise, we have set some thresholds on tablespaces
Configuration backup schedule needs notif options
The "All Schedules", when creating a daily configuration backup schedule, only has the option to enable email notification. Additional options are needed. For example, I only want to receive email notification IF a running and/or start-up config has changed. I don't want the system to bother me with emails if "nothing has changed".
Carriage returns in email not being observed
I have the following template defined for running configuration change notifications. --------------------------------- DeviceName: $DEVICENAME IP: $DEVICEIP Config Type: $CONFIGTYPE Changed by: $CHANGEDBY --------------------------------- However, all four fields and values are being run together. Example below: ---------------- EXAMPLE ---------------- DeviceName: sw06-rc30-netadm IP: 10.0.0.106 Config Type: Running Changed by: cschear ----------------
Configuration Snapshot and Sync Configurations
I noticed when you configure the DeviceExpert application to enable "Real-time Change Detection", it doesn't actually write the changes that are made to actually enable this feature to the start-up config. This was noticed in the HOME screen, " Configuration Conflict Snapshot" table. I selected three switches I am demoing with the product and chose, "Copy running to start-up". The DeviceExpect failed to do this. Log below. ---------- copy startup-config tftp Login OK ** sw06#copy startup-config tftp
report request
i would like a report that would let me view all computers that do not have a particular peice of software installed.
Help Desk Standard Edition
Hi Good news that the version 7 is going to be released. Would you be releasing the Standard Edition of the Helpdesk system PJS
Time spent not showing up on Requesters screen
Is there a way to make it so a requester can view the time spent information on the request? As it is now only the technician's can view the time spent information. The requesters are able to view the resolution but not the time spent. It doe not show up at the bottom of the request. Please advise. I included a screen capture to show what I am missing.
SLA escalation before resolution time elapse
I would like to setup a SLA where a resolution time is 5 days, but would like to escalate 2 days before. How would I setup SLA using escalate before 2 days? There is also a similar setup for SLA where a matching request should be resolved within 1 day; however, need to escalate within 1/2 hour, i.e. setup escalation before 23 1/2 hours.
Unable to add attrbitues to JMX Dashboard from Websphere 6
Hi, I am evaluating Applications Manager 7, I have successfully added various monitors, ranging from HP-UX server to Oracle Databases and some WebLogic Server instances. I am currently interested on set up a dashboard in order to monitor a JMX enabled Java application running on IBM WebSphere 6.0.1. I have successfully created the monitor for the application server (ie enable the PMI, deploy the perfServlet, etc), but I can not add attributes to a JMX Dashboard from the monitor associated to WebSphere.
New Builds - Notification?
Hi, Can we be notified somehow when new builds are released?
Question Regarding MSSQL Monitor Add-on
To do the SQL monitoring, does the account have to be a SQL Server admin account? Or does it just have to be an admin on the box that the SQL Server resides on (local admin privileges sufficient?)? Thank you!
Can i display a Solution Number ?
Hi, i'm interesting by the Knownledge Database feature of SC+. I didn't see any reference number or ID when i create a new solution entry in SC+. I think it's more easy to talk about a reference or ID when i give a response to a customer or a contact. Rgds Jack
adv reports
terminalservice reports
MSP Various problems
Hi There. We constantly have an issue with one of our routers, as you can see by the attached screen shot the routers internal IP address in the example is 192.168.254.254 but OpManager has incorrectly changed its IP to 208.69.32.130 all on its own. If I manually click on edit and put the correct IP in again, it is ok for a while, but then if it doesn't respond a few times sometimes it will just change IP back to the 208. address, which is a opendns IP. Any idea why this is happening? and how do
can't send mail from advent net to users
action fails when sending mail from advent net to user. all provided solution not working.
"Bulk" assigment of Assets
SD+ ver. 6010: Is it possible to make a Batch-assigment of Assets to e.g. a department? - As far as I can see you have to assign each Asset individually.
Expiring (Disposing of) Assets and-or workstations
What are people doing in SD+ as far as getting rid of equipment? Are you just deleting the assets and/or workstations, or maybe assigning them to a department code (maybe call it "Expired" or "Donated" or something)??? I started using this tool just to invnetory computers, but now I'm trying to really keep good track of all hardware...
Technical Support
i am trying to monitor my live servers but i am unable to communicate with those. we have five server i installed it on one live server and try to conect other server but it fails some time says ping fail but ping work i think there is some firewall issue help me out with this and tell me the port which need to be open on server so that i can communicate with my live server. Shaikh Imran
MSP - java.exe and cpu usage
I have 1 probe that is giving us a fit. Java.exe jumps up and stays at about 99% cpu usage after a few hours of being active. I either have to end task or restart the computer. This is the only probe that I have seen this occur. Anyone have ideas/suggestions? Thanks
View Only User can Add Edit Delete
When I create a view-only user in Opmanager build 6003 that user has all of the following permissions: They can perform these actions which they should not: *Ping Device *Trace-route to Device *Rediscover Device *Update Device Status *ADD a Resource Monitor to a Device *CHANGE Device Connection Settings *ADD/CHANGE/DELETE Device Rulebook (Step by Step Procedures) *ADD/DELETE Device Rulebook (File Attachments) *ADD/CHANGE/DELETE Device Rulebook (Contacts) *CLEAR Alarms *ADD a Device which does not
Oracle DB Monitor
Hi, In the oracle DB monitoring can i monitor the admin IDs. What time admin ID used and the details. If this option is posible through Applications Manager 7 please let me know. Kind regards, Prajith Prajith
Custom Monitors in Opmanager 7 How to?
Hi all, I would like to know how exactly to create custom monitors within Opmanager 7. The only way I could figure out was through the device template and then adding a monitor to that template. This doesn't give me much flexibility I think. Example, Our devices are discovered and automatically recognized as a windows 2003 system, so the device will be added by using the windows 2003 template. We have 25 servers that are attached to this template, some are running on physical hardware and some are
The following Device(s) do not support Config Detection
The "The following Device(s) do not support Configuration Detection through Syslog" status is being reported for every Cisco device I've added to the DeviceExpert application, even though this is not true. This is being reported on new Cisco WS-C3560G-24TS, etc. Anyone experience this issue?
OpManager 7 - Unable to Scan Networks
Recently upgraded to OpManager 7. Installed on new server, could not import old data - no issue there as this is a small installation. Found that server would not scan networks in either CIDR or network scan modes. CIDR returns an error and hangs, Network Scan just hangs. Have followed instructions to update conf file to no avail. Any ideas, similar experiences?
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