Prevent requests from being opened via email?
Hello,
I'm evaluating ServiceDesk and so far I've been very impressed with it. One thing I'm curious about is whether users can be forced to open requests through the web portal, but still allow email communication back and forth between the requestor and technician?
I'm trying to get our users to open requests with more detail. Right now they only open cases via email and I would like to move to forcing them use a portal for initial contact, and then allow email to be exchanged.
So far I haven't figured out how to achieve this.
Thanks,
Jacob
I'm evaluating ServiceDesk and so far I've been very impressed with it. One thing I'm curious about is whether users can be forced to open requests through the web portal, but still allow email communication back and forth between the requestor and technician?
I'm trying to get our users to open requests with more detail. Right now they only open cases via email and I would like to move to forcing them use a portal for initial contact, and then allow email to be exchanged.
So far I haven't figured out how to achieve this.
Thanks,
Jacob