No Availability Monitoring
Following a dB restore undertaken under the supervision of AdventNet support staff our OpManager 7 has returned to functionaility beautifully, except, we now notice that the availability graphs are missing on all screens. For example on the Home screen the top right graph shows as a red cross and the underlying picture property states - http://<server>/servlet/OpManagerDisplayChart?filename=NODATA This happens on all screens and reports relating to availability, and the Today's Availability pie chart
Active Directory Monitor
I am an independent consultant that uses and recommends OpManager to my clients. I am currently using the free version to monitor and manage my home network. 2 AD boxes, 1 NT, firewall, router, and switch. I demonstrate OPManager via VPN to my clients. I recently installed V7 and set one of my servers up to be managed using the Active Directory monitors. The 30 day period expired and now I can't get that server to be managed in the "Servers" group. I have tried unmanaging the server and rediscovering
why I recieve wrong OID when I define a custom monitor
help: I define a custom monitor, the snmpOid is .1.3.6.1.4.1.188.0.0.3 but I find openmanager send oid .1.3.6.1.4.1.188.0.0.3.0 to my application. not the oid .1.3.6.1.4.1.188.0.0.3 I am confused, thanks!
Tomcat 6.0 Support
How soon will support for Tomcat 6.0 monitoring be enabled? We recently upgrade some of our app servers and the monitor for 5.X no longer works.
MSSQL monitor add-on
Is there still an add-on for OpManager to do MSSQL monitoring? I can't find it on the website but it is mentioned on the OpManager page. If it is available can I get a trial version to try?
OpManager 7 - Problems Adding Servers
I recently installed OpManager 7 (we were using version 6) and I'm having problems adding servers. All servers were setup under OpManager 6 using SNMP, but now only about half of them were added to version 7 successfully. I checked the SNMP settings dozens of times, but they are all correct (as I said they were working on version 6). I can't use Windows authentication either, that doesn't appear to do a thing. Every time I discover a server using either SNMP or Windows Authentication they server
Jboss Monitor - DNS Resolution issue
Hello, I deeply apologize if this question has been answered, but I cannot find it. I setup a Jboss monitor and it connects correctly - the http-invoker is deployed and it connects successfully with the debugging module (jbossDebug.sh). I am clicking on advanced, and then "do not resolve" for the dns - create the monitor, and it works - immediately afterwards it goes red saying the server is down because it's resolving the domain from the IP, and if you invoke the domain on 8080 the apache virtual
Technical Support - Sub-Group Monitoring
Hi, I have an existing groups, how can I add those groups to another existing groups? Like Group1a to be a sub group of Group1. Thanks Aristotle Manguni
Screen layout size of graphs
I am a serial poster today. I installed OpManager on two servers. The size of the graphs is different is different on each. One looks better as the graphs fill the screen. In the other the graphs look small and I would like them all to be larger. Not sure how this is controlled.
Does Network Analyser supports Nokia IP Boxes
Hi, I would like to purchase a monitoring tool which would helpful in providing firewall critical logs and firewall issues. basically a firewall monitoring tool. I am using checkpoint management server along with Nokia IP 350, 380 & 390 boxes. in total i have 16 nokia box and 8 checkpoint servers which includes R55, R55W, R60 and R62. Kindly suggest if this monitoring tool supports nokia boxes and provide me its details on my personal ID amit.sharma2@yahoo.com regards, Amit
notification from unsolicited Traps
Hi, Is it possible to send a notification when OP Manager receive a unsolicited trap? Thank you for your response, PYM
Need to Delegate Access Level Role for Requesters Module
ServiceDesk Development, We would like to see additional roles added that address Access Levels for the Users module. We need the ability to delegate control to some technicians, such as Helpdesk personnel Tier1 support, the ability to modify details of users profiles. Currently the only role is SDAdmin that has the ability to edit users and this is not an option to grant some or all users this access level just to change a users phone number or address. Thanks --Pete
Modify Closed Request Date
Advent ServiceDesk Support, Is the there a way to go back on a closed request and change the closed date? This is important! Tier2 and Tier3 support many times may enter Request(s) into SD+ for historical purposes and for solutions tracking. This involves ITIL Problem Management and Change/Release Control and skews the times that the request was unresolved. Other software packages provide this as an option. This option should be available as an SD Admin to modify the closed date. Of course this option
Alert in URl monitoring when content match fail
Hi i need to have a alert when the content match fail. how can i achieve this ??
Edirectory Authentication?
I recall requesting Novell eDirectory Authentication in 2005 and it was stated that it would be available very soon. Is this available or will it be soon? Will the new Robo Technician work with resetting passwords in eDirectory as it does in Active Directory?
400 Bad request after updating to 6010 HELP!!
After upgrading from 6008 to 6010 im getting 400 bad request when trying to access the site. I can telnet to the port that the webserver is running on however thats it. There does not seem to be anything in the event log that would indicate an error. Need to get this sorted asap. Thanks Brett
PLEASE give me a Picklist in search for a solution
I have lost count on the number of times I have asked for a soltion picklist rather than guessing what solution you want why not have a drop down list. Or at least give people the option to enable this....! It would be so much better and I cant believe it would take much development... I have even spoken on the phone to the support staff (kevin) who said it will be implemented. I have even had others agree that this would be a good feature... long over due.... So please.... give me the ability of
Re-post due to no answer...PICKLIST PLEASE for call closure
I have lost count on the number of times I have asked for a solution picklist rather than guessing what solution you want why not have a drop down list. Or at least give people the option to enable this....! It would be so much better and I cant believe it would take much development... I have even spoken on the phone to the support staff (kevin) who said it will be implemented. I have even had others agree that this would be a good feature... long over due.... So please.... give me the ability of
SupportCenter 6007 available !!!
Hi All, The 6007 hotfix is now available. This hotfix CAN BE APPLIED OVER BUILD NO. 6000,6001,6003,6004,6005& 6006 This patch will address the performance issues You can download the hotfix from here : http://manageengine.adventnet.com/products/support-center/service-packs.html The features added& issues fixed in this release are available here : http://manageengine.adventnet.com/products/support-center/sp-readme.html The complete download (Windows & Linux) is available here : http://manageengine.adventnet.com/products/support-center/download.html
OpManager 7.0 and HP-UX B.11.23 U ia64
Hi, we are in an evaluating phase of OpManager 7 and want to monitor our 5 HP-UX Servers. With the standard snmp service from HP-UX it is only possible to monitor the network interfaces. When I use the CLI monitors the OpManager always has a time out. The username and password is correct. It is not possible to install or compile the snmp service from scratch! Is there a way to get the CPU, Memory and other CLI monitors to work? Best Regards Matthias Poweleit
Log File Monitoring
Hello, We are evaluating your product and does it have the ability to monitor a plain text log file for a string pattern? For example, we have an application that writes its output to a text file (not the NT event log). There is no way to get it to write to the event log, it only writes to its own logs directory. We would want to be notified if for example a message appeared in the log file that said: 07/30 11:13:43.12 HSTMCCCE sqlagt:upinde 3032 ERROR Is your opmanager capable of this monitoring?
Opmanager 7, delete custom monitor
How can I delete a custom created monitor. Currently I'm trying to create a custom template for Bluecoat appliances, but when I load the mibs from Bluecoat, and I want to select the SNMP OID to query for example CPU usage, I can not manually type the sub value I want to get. See bellow for detail: [root@dstl01 current]# snmpwalk -v1 -c dst-ro proxy USAGE-MIB::deviceUsagePercent USAGE-MIB::deviceUsagePercent.1 = INTEGER: 9 USAGE-MIB::deviceUsagePercent.2 = INTEGER: 80 [root@dstl01 current]# snmpwalk
CPU Utilization Report
Hi, I run the top 10 server by CPU utilization report in Opmanager 6 and it shows me 4 CPU from the same server. The server have 2 processors and i believe each processor has dual core cpu. But how to show the server CPU utilization report by only 1 CPU? Same as the CPU usage in Windows XP? Thanks.
Device Template - Apply does not work
Hi, I'm running OpManager 7 on windows 2003 r2 sp2. the first time I've modified the device template for windows 2003 and then applied it to my servers group, it worked. Now I've made some changes removing snmp monitors and leaving just the wmi but even if the applying procedure show "successfull" no servers are modified. Every server still have the snmp monitors listed. How can I troubleshoot this? thank you,
Some OpManager 7 problems
Hi all, Just tried to run OpManager 7 and had some problems: When I try and get OpManager to scan our router subnets, it defaults to a 255.255.255.0 netmask, ignoring the 255.255.0.0 netmask I have selected. CIDR failed totally. The 1800 Series Cisco routers weren't listed in the device tables, so I got the OID from Cisco and added it. It still doesn't detect them though. Also, after I want to change the devices from the default desktop type to the router type, it hangs very frequently and refuses
Two Questions: Templates & Devices
I have two questions. I have looked everywhere, and it's probably a very simple answer to both, but I'm just not seeing it. 1. How do you remove a template from a device so that you have just a blank slate to start monitoring the device? 2. How do you remove a device in general? For whatever reason, OpManager 7 found a device by both IP address (during initial discovery) and then found it again and added it as a new device by hostname. The hostname is actually monitoring correctly and giving me all
Tab "My Details"
Hi, I have created manual roles for technicians but when i do this the technician is missing "My Details" in there profiel. The SDGuest has this and could if wanted update there profile. Is it not beter to give all the roles this info, as a technician is also a employe. I have tested to give tech the SDGuest and also the Technician role but that tab is not add in his profile. Second is why should guest user can update there profile as AD has the main info. If employe is moving to other department
Inactive Status
Hi all, I Can inactive a status in service desk? How i can do it? build 6010 Fabrizio
Adding New Assets
What is the difference between Product Name and Asset Name. If I have 10 copies of Office 2003 then the product is MS Office 2003 but so is the Asset Name. To top that the Asset Name is a unique field so I would have to make each asset name MS Office 2003-1, 2003-2 etc. If the asset name is unique then whats the value in having a non unique alpha-numeric string called asset tag, which is a unique value by itself. As I drop down through the fields I hit Expiry Date. Again I am unable to determine
Service Desk Plus - Service blank page
Hello, About 3 days ago our SD+ started serving the following blank page every morning. <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=utf-8"></HEAD> <BODY></BODY></HTML> The current solution is for someone to log into the server and Stop the SD+ service and Restart. The server is Windows 2003 R2 with current Patches. SD+ is build is 6010. Attached is the support file. Thanks :Mark
Not receiving snmp traps - weirdness going on
Hi In addition to my other post regarding FreeDiskSpace issues, I have another one to throw out to the floor as opManager doesn't seem to be generating alarms from traps received: - I have configured all servers to send traps to the IP address of my opManager server - I have imported traps from all the HP MIBS available - I pull out a redundant PSU from a server and Wireshark sees the SNMP trap coming from that server about a second after the PSU is removed - I have verified that opManager is listening
Can not add groups to bulk users using csv import
Hi, I want to add and remove groups to a bunch of users. When I do this using a csv file I get the error Can not retrieve object from AD Object does not exist or Access denied. But if I put say 5 users in the search field separating them with a comma it will change the groups on all of those users without a problem. I need to change the groups on about 1000 users. I hope this can be solved or I have to find another way. Thanks. Mike
Search report
Iwould like to generate a report where I can enter a text string and seacrh for that string in selected fild(s), including User Login Name Mitchell Kashdan
Add additional e-mail addresses
Hi there, Is there a way to bulk add additional email addresses to the Proxy mail id's section? Regards
Removing shared home folders
Our users home folders are a hidden network share. It would be nice to be able to automate deleting the homefolder shares instead of manually unsharing them and then deleting the folders one at a time. Donna Sousa
Slecting time period from graph
NFA6 has added a new feature that allows one to slide across the graph to select the period you want to restrict the display to. This is a very user friendly feature. However, when I select the application TAB the graph is no longer displayed (it was there on NFA5) so I cannot highlight the part of the graph I want to zoom in on. Why has the graph disappeared under the application TAB and could it be put back?
Configuration backup
NFA6001 I notice that this was introduced on the above level but I can't seem to find any information on how to do it. The help doesn't provide a search facility and I have looked around to no avail. It is probably staring me in the face. Could you guide me to where it is documented?
Employee Web Activity
What I want to be able to do with this product is to have each department have a report grouped by a list of IPs and have a department head log in to see their report. The report I want a complete list of where each of their employees has gone on the web. Is this possible with this product? Thanks, Christopher Lamer
URL Monitor Trouble
Hi, OpManager 7 Free I can not add to server 2003 URL Monitor for next link: https://www.myammado.com/Home.lnk
why i don't see data of server aix 5.3
when i go to session to see data from a server aix 5.3 tl04. the screen display this messages: " No data available to generate graph " can you help me? Thanks in advance ..
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