Due dates Duplicates
I am tring to use service desk
So far it seems excellent!
the main problem I am hitting is when I create a ticket
I do not have an option to set the due date
so after the ticket is created, I edit the due date.
Then the system makes TWO tickets
one with the original due date
and one with the new due date!
How do I stop this?
So far it seems excellent!
the main problem I am hitting is when I create a ticket
I do not have an option to set the due date
so after the ticket is created, I edit the due date.
Then the system makes TWO tickets
one with the original due date
and one with the new due date!
How do I stop this?