Feature Request: Custom Fields For departments
Hi All,
We've been using service desk in our IT department for a little over a year and it works great. However there is one thing that is preventing our other departments from coming aboard: Custom Fields.
Service desk offers them but once you add them, they appear for everyone regardless of what department. For example in the IT tickets, we have workstation as a Mandatory field. This doesn't apply to other groups like Logistics or Fleet Management. Likewise if Fleet needs a required custom field like Mileage, it wouldn't apply in IT.
If there would be some way in the future to have fields on a departmental level, that would be great. Keep up the great work!
Eric
We've been using service desk in our IT department for a little over a year and it works great. However there is one thing that is preventing our other departments from coming aboard: Custom Fields.
Service desk offers them but once you add them, they appear for everyone regardless of what department. For example in the IT tickets, we have workstation as a Mandatory field. This doesn't apply to other groups like Logistics or Fleet Management. Likewise if Fleet needs a required custom field like Mileage, it wouldn't apply in IT.
If there would be some way in the future to have fields on a departmental level, that would be great. Keep up the great work!
Eric