SLA Rule Criteria
Hello
I'd like to request an addition to the SLA rule criteria. I'd like to have GROUP included in the criteria list as we run multiple teams of support reps. However currently we have send notifications to ALL reps whenever an SLA exception occurs.
If we were able to filter by group I could create a rule for each group and thus avoid sending notifications to ALL support reps.
I trust this is sufficient information to explain my problem.
Cheers
Jeff MacKenzie
I'd like to request an addition to the SLA rule criteria. I'd like to have GROUP included in the criteria list as we run multiple teams of support reps. However currently we have send notifications to ALL reps whenever an SLA exception occurs.
If we were able to filter by group I could create a rule for each group and thus avoid sending notifications to ALL support reps.
I trust this is sufficient information to explain my problem.
Cheers
Jeff MacKenzie