Ability to change what icons are shown in a view
I'd like to be able to have the system send out a request notification to the contact, WITHOUT the green e-mail-icon being seen in the list of cases. In our organization, a green e-mail Icon means that the case is waiting for input from the customer and thus the engineers might not open the case, waiting for it to go red with a reply.
Perhaps a simple tic-box in the config "Ignore system emails in lists" or something like that.
I still want MANUALLY created emails make the green icon show, but not the automatic ones. Perhaps a Yellow icon for system-generated email?
/Mathias
Perhaps a simple tic-box in the config "Ignore system emails in lists" or something like that.
I still want MANUALLY created emails make the green icon show, but not the automatic ones. Perhaps a Yellow icon for system-generated email?
/Mathias