Unable to add active interfaces on managed switch
Hi I am using build 7020 to monitor a number of switches, all using SNMP v2 credentials. On one switch, even though on 'rediscovery' all ports are discovered, when I try and add them to the monitor, they are not added. I am only left with 3 interfaces. Even those remaining interfaces do not show the interface descriptions as set on the switch. Please can someone offer some advice / assistance. Thanks Dave C
Feature Reqeust: select Account when creating new contact
Currently when you create a new contact while entering a new request you can not select an account for that contact. You have to go back later and assign the contact to an account. It would be great if this could be added to remove some extra steps. Often contacts are not added until a new request is raised for them, especially new staff at client sites.
Incoming Emails
Hi, If a user hits a reply button to a Request email, the email is added to the Request under communications. However, if an assignment email is sent to the support rep and they reply to it this does not get appended to the request.. Is there any way we can turn this on? Ideally we would like to acknowledge the receipt of the assignment and the easiest way i can see is simply replying to the email. Cheers.
Vista Interactive Services Dialog Detection
Every time I open and log on to windows a screen pops up asking about a dialog box wanting to display but cant. I click to display and it switches to the opmanager login screen but shuts down every service. How would i stop opmanager from auto starting on windows startup. I can not find the startup in the startup group and the usual places in the registry don't stand out to disable it. If I start it from the start>programs group it appears to start correctly with out a compatability error. maybe
How to translate websites?
Hello I should be translpated a software website from Russian on English. How it is better to make it?
application manager mssql performance monitors
Hi all Im monitoring especifically instance in mssql, but only the respose time is available. other monitors such as performance monitors, active users...etc. is not available. the error is: Problem in collecting data for the current status of MSSQL server C:\Archivos de programa\AdventNet\ME\AppManager8\bin\troubleshooting>MsSQLDebug. bat SRVEMAP1 1433 SQL SA RCW05DS EMAAPQ Discovery for database using hostname srvemap1.emaapq.com.ec and port number 14 33 successfull after 281 ms Discovery for database
URL Monitors
Is OpManager good for doing only URL monitoring from an off-site location? With it being off-site, OpManager is not able to discover the hosts as I guess it would on the same network. I setup a couple of URL monitors to test, but I don't see a way to tie those to notifications as you can if you have a server that has been discovered. From what I can tell, OpManager is designed more to reside on the same network as the servers it is monitoring. So I am wondering it is really a good tool to do only
password lost
Good morning, I have lost my password for Applications Manager (on Linux). Can you send me the reset procedure? Thanks in advance. Massimo Giaimo massimo.giaimo@sibtonline.net SIBT srl
SupportCentre is not working after reinstallation of server
Help please. My server is reinstalled after a hardware problem. I have reinstalled the supportcentre+ 6, and all the updates (all 6.x, updates excluding 6.5) and restored the data but the database does not want to start. The only difference was the new installation in 8082 port. Any help will be appreciated. Thanks
Linefeeds in everywhere i SC+
Hi all ! All linefeeds are being removed, fx. in solutions, descriptions etc. AND in fx. SMS.. making the text difficult to read. Why is it so ? - is it by purpose, or a bug.. Regards..
Announcements
Hi, Is it possible to display different announcements to specific accounts? Say if there is an announcements that i only want Customer A. I don't want Customer B to see the same announcement. How can I achieve this? Cheers.
Opmanager and Packeteer Devices
Hi will Opmanage ever add Packeteer as a vendor ???
No AD store or performance information
I upgraded to build 7023 which resolves the lack of information in the AD store area. However, while this has worked for one of our DCs, the PDC still has no information here despite using the same credentials and both the SNMP and Windows credentials passing test. It also doesn't appear to be logging any performance information for the PDC.
Opmanager and Packeteer Devices
Hi will Opmanager ever add Packeteer as a vendor ???
Opmanager and Packeteer Devices
Hi will Opmanage ever add Packeteer as a vendor ???
Hotfix
I have question does the latest hotfix have all issues that were included in the pervious hotfix I mean if I apply hotfix 6014 Am I required to apply 6013 and 6012 or 6014 includes all issues within 6012 amd 6013
Login problem
We have a couple of users that can't login to domain any more - username or password incorrect. Enabled active directory; however, if I reset the password they can login but localy only. It was working fine in the past, just started 2-3 days ago. Version 6.0.0 built 6014 Regards, Stevo
regularly crashes
We are on build 6012 running on an MSSQL database.. Occasionally, probably once a week actually, Servicedesk will crash and will require the services to be restarted. This is something we've been dealing as we've been anticipating the release of the migration pack for v7.0.0. However, when we restarted it this morning, we received approximately 20 emails that had been sent to our helpdesk since Monday that we had not gotten at all. This is the first time this has ever happened, however it concerns
all the suddent stop working but it says it's running
Hi, my service desk plus was working for a few months until recently everytime i tried to send a email to the help desk system the application doesn't pick it up. I went into the actual program and the status told me it was running. I logged into the system and to my surprise none of the buttons work. I would click on the button but nothing happens. I can't create a new request or see any of my completed request. I've stopped and restarted the program. I've rebooted the server. What else should i
Touble Starting SD+ (screen dump attached)
Hi guyz, im really having trouble starting the servicedesk+ server after installation. I have tried starting it from command prompt and am left with connection problems which you can see from the screen dump i have attached. Any ideas to help me out? Just for information i have recently bought a new machine with Vista on it, which im trying to install SD+ on so i can restore everything from my backup file but if i cant get it to run properly there no chance. Cheers,
Inventory Problem
[URL=http://img191.imagevenue.com/img.php?image=04300_1_122_473lo.JPG][/URL][URL=http://img165.imagevenue.com/img.php?image=04305_2_122_729lo.JPG][/URL][URL=http://img169.imagevenue.com/img.php?image=04310_3_122_683lo.JPG][/URL] Hello. I�m having the following problem using AdventNet Manage Engine Service DeskPlus. I can not scan some of my computers in my active directory network. I�m sending pictures of the failure. Waiting for your support. Thanks in advance. Akis PLAGERAS System Administrator
Manually adding software license information
Hi All, I'm new to SDP, and are just finding my way around this very comprehensive software package. One of the main things I wish to do is provide for central management and recording of our software licenses, and I would like to commence manually inputing our license records (e.g. software name, license keys) into SDP. Is there a way to manually input this information into the Assets > Software > Software Licenses area? Thanks, Matt
for my own curiosity
How are you guys having your people create tabs? What features are you using? I feel that we are underulitlizing the software potential and would like to compare notes as to how everyone is using the software? For Example: When creating the tickets for help desk, we are using the problems tabs to have a dispatcher create the tickets. I wish my exchange admin would allow me to open up smtp so I could have the support tickets sent to me via email, but I can deal without that. What other features do
In Use/In Store values don't seem to be working
I am using version 7.0.0 build 7005 of the Enterprise version of Servicedesk. When I go in to the Assets tab and list the workstations I am unable to change their status. I click on 'In Store' and get the 'Assign/Associate' screen. However, when I choose 'In Use' from the dropdown and press okay nothing happens. The status stays at 'In Store' even after screen refreshes. Is this a bug? Thank you.
Mail fetching running but not fetching..
Hello, Just setting up SDP Version : 7.0.0 Build 7002. Outgoing email works fine, but nothing happening on incoming mail. Mail Server Settings has been setup to use IMAP and the Mail Fetching status shows as RUNNING yet no emails are being fetched. Anybody know what else can be checked?
Add new fields in the "Choose content variables"
I am trying to do "E-Mail requester when a request is closed" notification, however, is there any way to add new field to the "Choose content variables". In the request, there are many fields. In the "Choose content variables", there are much fewer. Can advise how to add the extra fields in the "Choose content variables"? Thanks
Mail Fetching
Hi, I'm using SDP 7 Professional edition. Mail fetching doesn't work at all. Mail Fething status is "RUNNING" but nothing happens. How can I check that it is really RUNNING beside creating some test tickets and waiting for notification mail? May be there are some latent nuances I should know about?
Rename Category, Sub-Category and Item fields in SD6+
Hi, Is there anyway to change the text field of category, Sub-Cat and Item. For our situation we'd prefer to change it to Campus, Location, & Category. This would be benefical in a mutli campused educational institute. Cheers David
Reports Don't Work
Is anyone else having problems with reports at release 6500? Since upgrading none of the standard reports will run. I've emailed Support, but they are taking their time getting back to me. Regards Daniel
Web Portal Configuration
Hi Support, In SC+ 6009, I configured Web Portal with tick all options. However, i can only preview. When i access to SC+, i watch no changes. Thanks!
Login details on login screen can't be removed
Hi I am just in the process of setting up our production copy of Support Center Plus. I have changed the Administrator password and would - naturally - like to remove the display of the login details for administrator and guest accounts from the login screen. However, clicking the "Don't show login details again" link gives an error: Line: 50 Char: 3 Error: Object doesn't support this property or method Code: 0 Any idea how to remove the login details? Anthony Hall
Server Installation
Hi All, I've got some questions regarding installing SupportCenter in a multiuser environment. We're running MS's Small Business Server and need to install the app so that we are able to access the app with at least 2 - 3 people. On top of that, we want to implement the portal for our customers, but do not want that run on the same box, because of security concerns. We are thinking about hosting the webportal on a different box altogether. Does anyone have clear steps on how to set this up? If more
Best hosting solution between Windows and Linux
Hi, I have to install Support Center for customers. I'd like to have some more informations about hosting choices. I know that Support Center is compatible with Windows Server and Linux Server. With the same server hardware, which configuration is the most performant : - Windows ? - Linux ? If I want to install more thant one webap of SC+ on the same server, which solution is the easiest (windows virtualization, linux virtualization) ? Do you have some figures about the max number of : - simultaneous
Account Cost
Afternoon, How is this calculated? My understanding is that any time-entry charged to a request would reflect in this field... In 6009 it doesn't seem to work...
Can not find syslogs
I've been trying to drill down beyond the level of detail the VPN report gives (to get the raw event logs and timestamps, plus events during the VPN session). But when I look in the archive directory and unzip the files for the timeframes, I can't find the syslog messages that produced the VPN report information I do have. Example: The VPN report says that in a timeframe in October a particular username logged in several times. Looking through the entire October timeframe of raw logs, I can't see
Making threshold configuration changes to switches
Hi, I'm evaluating OpManager 7 for our company. So far, I've been very pleased with the product and its features. However, there is one thing that is really bugging me... For any given device type or category, I would like to be able to make global configuration changes that will affect all objects of that type or category. For example, I don't want to have alarms raised in OM7 for "desktops" that are not reachable, as this is common since people frequently turn off or reboot their desktop computers.
Orinoco oriStationStatNumberOfClients
HI all, i use orinoco-mib to monitor my ap-2000 wireless , i create a monitor to view connected users with this oid 1.3.6.1.4.1.11898.2.1.33.3.0 but in graph only show 2 users ,when a go to mib browser and query this oid return oriStationStatNumberOfClients.0:8 cant help me to correct this ?
Problems with CLI commands
Error message: "The Monitor did not respond to the test request " I have tried to connect to the server using the exact same username and password and using Putty (from the same server that OpManager runs on). That works just fine but OpManager does not connect. The server runs Red Hat Enterprise Linux ES release 3 (Taroon Update 4) When I cut and paste the server command: top b n 1 | grep 'CPU[0-9]* states:' using SSH directly to the server, I get: root@mail11:~# top b n 1 | grep 'CPU[0-9]* states:'
How-to: Migrate evaluation version to a production server
We will definitely need to migrate our eval version to a real app server and real database server. Is there a utility or a how-to that will provide a robust solution?
OpManager User Access Options Needs
I have some recommendations that would be useful, at least in our environment. 1. The ability for admins to configure non-admin user accounts with more/less access like: a. The ability to see infrastructure views. b. The ability to see all alarms (like admins). c. The ability to see the spash graphs for alarms and availability. 2. For only admins to be able to set the user account session timeouts. 3. The ability to set and automatically cycle through preselected views (Helpdesk and executive offices).
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