Automatic mail according to the file's state
I would like to send automatic mail according to the file's state.
example : When the file is in "on hold" state, i want to send an automatic mail to a technician
Is it possible?
I know an automatic mail can be sent on the "resolved" state, but is it possible with another state?
regards
example : When the file is in "on hold" state, i want to send an automatic mail to a technician
Is it possible?
I know an automatic mail can be sent on the "resolved" state, but is it possible with another state?
regards