Ticket creation via program control
I want to have an 3rd party event manager create a ticket in Service Desk Plus via program control. I can program the event manager to do whatever I need it to do, such as: 1) generate traps, or 2) open a ODBC connection and perform sql commands, or 3) use any available Service Desk plus perl or other API to create ticket. But, I don't want to use email since i want to avoid problems of email service delays or failures. Is there an API document on ways 3rd party programs can automatically create
Merging doesnt work
ServiceDesk Plus has stoped merging mails. And i do have #id# on every mail i send and receive. Anyone who can help me?
Exchange-Archive disabled accounts older than 90 days to PST
In the management side, it would be great to have a simple command to collect a list of disabled users-deselect accounts you want to keep on the server for whatever reason--and then archive the rest to PST's and delete the mailboxes from the server. If possible, an option to remove the disabled accounts from Active Directory would be great as well. Thanks! Jason
Possible to get API
Hello, Is it possible to get an API to the supportcenter application /Anna
the research for the customers is appearing with the name of
the research for the customers is appearing with the name of another company. The system sends the email for the correct contact, with numbers it of the call and titulo, more the company goes wrong.
Outbound SMPT Mail failure
I have recently installed and configured Service Desk 7 Prof and I am having problems with the Mail config. I have configured as per my Exch 2007 front end machine for both inbound POP mail and outbound SMTP mail. The inbound fetches the mail successfully using POP however the outbound fails. Both have identical config with using the same mailbox / AD account. Using POP and SMTP traffic config for Outlook Express for this mailbox work fine from the Windows 03 server hosting the app, both incoming
Duplicate Request
When in a request and when selecting "Duplicate request" it would be nice to have the record which was duplicated be opened as opposed to having to search for it from the within the list of requests.
SMS
Hi ! In SMS info regarding Codepage etc. appears... How do i remove this ? Its telling we are sending in UTF-8 Regards
how to recreate new ip range
Hi, I have just installed the app on my pc for testing purpose i have given some random ip rnage i want to change the ip range now how do i do sachin
Oracle version not in Inventory
Hi When you scan a workstation, the oracle client version installed is not reported in the Asset tab of service desk 7. Can the discovery be adapted to discover Oracle installation and version as well?
Mail server settings
hi, i'm new on Opmanager although I am nt having a lot of trouble, only this: when i configure the information to send notifications by e-mail, this message is shown: Invalid Addresses; nested exception is: class javax.mail.SendFailedException: 550 5.7.1 Unable to relay for the " to ID email", this happens whenever i tried to send a test email, i'm working with the free version (up to 10 nodes) of Opmanager, is this the reason?? :D
email alerts
How can I enable an email alert to be sent when the drive space on a monitored server exceeds a certain threshold? Joe Sands
Switch port mapper doesn't stop
Hello, When I go to switch port mapper and click on Refresh, the little timer comes up on the side of the refresh button and it doesn't stop. I can leave it on, then a few hours later I will get a popup saying "There was a problem". Almost like it doesn't refresh. How can I determine if it really went and updated? Thanks Mark
Change the port for Web Client?
Hi, I'm evaluating PMP for our enterprise. There are two questions i have so far: 1. Can i chage the port (7272) for the Web Client? 2. If someone changes a password from a resource direct on this resource, e.g. a Windows Server, does/can the PMP Agent "detect" this? Regards, Roman.
Discover Devices
I am only able to discover devices 255 at a time. I set my net mask to 255.255.0.0 and should be able to search for: start : 45.0.0.0 end : 45.0.255.255 Right? Well it only picks up 45.0.0.0 to 45.0.0.255. Does anyone know what is going on? Thanks.
Customizing / rebranding
Hi, Just testing Event log Analyzer4. Is there a way to change the logos in the reports so show my company logo and name and maybe also change the reports titles ?. Thanks Gus
Managed Servers on an HP-UX
Hi, I am evaluating Enterprise Edition of Applications Manager. I have installed Enterprise Edition - Admin Server on one of our Linux server. Now I want to install Managed Servers on an HP-UX, Solaris and AIX servers. But the installation file (ManageEngine_ApplicationsManager.bin) is only for Linux server. So, how can I install it for our HP-UX, Solaris and AIX servers? Please help? regards, Amandeep. amandeep singh
Internal Server Error 500 - Trying to update credentials
Due to our network scan failing to pick up information regarding CPU load etc. want to double-check our credential information. However, upon making a change to a set of credentials and hitting Update I get the following error: "500 : Internal Server Error" My changes fail to save.
Email incoming OK, outgoing broken
Hello again Having had such a prompt and useful reply to my last message, I thought I'd try my luck a second time! We are happily downloading mail via POP to SC+ but we are unable to send mail out from SC+. I don't know what could have changed to affect this (other than that we migrated the db from MySQL to MS SQL 2000). I can send mail via SMTP from Thunderbird but have no luck using the same credentials in SC+. I see some references to the system event log - where would I find that? Nothing from
Can You Make "All Conversations" Default for Suppo
I am not sure if this question has been asked previously (I couldn't find a similar post). Is it possible to configure SupportCenter to have "All Conversations" as the default view for support reps within the Request details page, instead of "Contact Conversations". Thanks.
Requester/technicians showing user id instead of full name
After upgrading to 7004 my requesters and technicians are showing as their user ids instead of their full name. For example: The user "Michael Jordan" is showing up as mjordan. This product is plagued with issues. Every "upgrade" breaks more than it fixes. It is unbelievably frustrating. Dont get me started on the phone support!
MySQL Version
We'd like to upgrade the MySQL Database to Version 5.x so that we can creeate and use VIEWs. Is this advisable? Are there conflicts to be expected with the ServiceDesk Plus application? Is there already an upgrade path?
Genral Failure on every PC scan ...was able to scan before
A few days ago everything was working fine and there has been no changes, but now everytime I do a manual scan of a workstation, I get a "General failure while performing the operation" message. I get this message with every workstation I scan. This started happening yesterday. Has anyone had this happen to them and is there a solution?
Upgrade to 6014 - observations
I upgraded our production server from build 6010 to 6014 (using MySQL) a couple mights ago, and it appears to have completed successfully with no major hiccups, other than a couple techs experiencing some errors that disappeared after clearing their browser cache. Just wanted to offer a note of appreciation and to show others here that not all upgrades end in catastrophe. The one curious thing I did run into though, was that after shutting down SDP and starting the upgrade process, the SDP service
Requester as approver
Hi, everyone. Is it possible to assign SDApprovePO to requester ? Or is it possible to create such role for technician to recieve such interface like Self Service Portal plus POs? For example I whant business manager (not part of IT) to be possible to approve PO directly from Self Service portal. I have no Account managers logged as technician possible to request approval from business. Right now I have to print this PO and than take a signature from manager and after that approve request manually
Signature on outgoing emails
Is it possible or would it be possible to include in a future release the ability to add a technician signature email to replys to job requests? As a technician if i email a client from outlook i include a signature with my contact details on it. but i have not found a way to include this information in Servicedesk when i am emailing a client about a job. The only way i can see this happening at the moment is if i copy and paste one from a text file or something. it would be much better if i could
Previously could do domain scan, now cannot, running samba
Hi All, I installed SD 7 on a windows 2000 server and could never successfully run a Domain Scan I called tech support, they said it was because I'm using Samba with an ldap backend. I installed it on a Windows XP machine and it scanned the domain without problem. Now I called support again to ask them to get it working on my windows 2000 server (where it will be installed if we buy it), and I went to show them how it worked on the windows xp machine, and it is giving an error as well, it tries enumerating
Relation asset-user from AD in SDP
Hi, We have a customer who is working with SDP 6 (6013), he had assigned the assets (Pc�s) with the users, but he recently he migrated these PC�s from Windows XP to Vista and lost this relation between users-assets. He tell us that has established this relation in AD, this is, he link between the user with their desktop, but in ServiceDesk doesn�t appear this relation. What they can do or what we can recomend to do?
Can I make global config changes for specific device types?
Hi, I'm evaluating OpManager 7 for our company. So far, I've been very pleased with the product and its features. However, there is one thing that is really bugging me... For any given device type or category, I would like to be able to make global configuration changes that will affect all objects of that type or category. For example, I don't want to have alarms raised in OM7 for "desktops" that are not reachable, as this is common since people frequently turn off or reboot their desktop computers.
Cannot Login after changing Admin Password
We are running OpManager 7 and the other day I changed the password from "admin" to a new one. Now, I can no longer login. I don't get an incorrect password message, the page. The page just sits there and it says opening page https://localhost/jsp/login.do and hangs there... Please advise Thanks
Group membership
query local groups on XP clients. I would like to query all the PC's in my network and determine the members of the "Remote Desktop Users" group of all the clients. John
Group membership reports
I'm trying to run a group report to list members of certain AD groups. In ADManager, I go to the AD Reports tab > Group Reports on the left hand side menu > and then Group Members. The menu pops up and I'm able to browse through every group in our domain. I select the group and hit the generate button, and I always get the same message " No Reports Available Click here to TroubleShoot. " I've followed all troubleshooting steps to no avail. We're in a Win2k3 native mode environment. I've tried 10
Error "80041010" when adding MSSQL WMI monitors
"80041010 - Specified class is invalid. Try running 'wmiadap /f'(For Windows XP and 2003) or 'winmgmt /resyncperf'(For Windows 2000) command from the monitored device. " I've followed the instructions and ran "wmiadap /f" on my Windows 2003 SQL server, but there was no effect. I am supplying my domain admin pw, and the SNMP/WMI is running on the SQL server.
Force SQL (and other) addons.
Hey, Simple question: When I add a SQL server to OPmanager it doesn't show the special SQL monitors (Databeses etc.) only the standard CPU,mem,hdd monitors is shown. Whe whole extra dashboard where the databases should be is not present, and the server is looking identical to fx. our fileservers which doesn't have any special addon. Where do I tell OPManager that the server is a SQL server? (How do I enable the addons) I have the same problem on severel SQL servers and some exchange servers. I'm
Also no outbound traffic
I am running netflow analyzer 6.. and it wont show the outbound traffic from my 2851 cisco router ( IOS 12.4 (3g) ) .. this is the result from my ip cache flow.. show ip cache flow IP packet size distribution (2922758 total packets): 1-32 64 96 128 160 192 224 256 288 320 352 384 416 448 480 .000 .184 .106 .023 .068 .040 .478 .004 .004 .001 .008 .005 .001 .001 .001 512 544 576 1024 1536 2048 2560 3072 3584 4096 4608 .000 .000 .002 .009 .054 .000 .000 .000 .000 .000 .000 IP Flow Switching Cache,
How ot translate websites?
Hello I should be translated a software website from Russian on English. How it is better to make it?
Email - RFC Compliance
The mail client you used to send messages is not RFC compliant. It does not add the current date in the message headers and all messages that lacks of the current date in the headers are being automatically rejected by our servers as spam. Is there someway to address this?
Mail Server
Is it possible to use SMTP server type for the imcoming mail server. At the moment I only have IMAP and POP3 avaiable and these protocols are not available on my exchange server and I would prefer not to enable them
RSS feeds from Applications Manager?
Folks, is there a way to convert/configure portlets as RSS feeds? We'd like to embed an overview of the status into our intranet portal and this could be easily be achieved if Applications Manager provides some sort of RSS feed. Any hint/workaround appreciated. --Ingomar
???Tabs and Headers???
Below is what I am seeing on my browser after installing OpManager7. Do I need to re-install the program? Or just restart my PC? ???webclient.home.header.overviewtab??? ???webclient.home.header.networktab??? ???webclient.home.header.servertab??? ???webclient.dashboard.header???
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