Service Desk 6 and Service Desk 7 - Domain Scanning issues
We have both Service Desk 6 and are currently testing Service Desk 7.
Domain scan - what does it use to scan the network - dns lookup? netbios name?
(its trying to scan computers in one of our DNS zones - which dhcp registrations are not made to)
In Service desk 6 when you look at the list of Workstation assets the workstation name is the computer name - and we can do on the fly scans very easily - i.e checking for software updates etc.
but with Service Desk 7 the workstation name is the FQDN fully qualified domain name. - We need this to show just the computer name.
How can we change how the domain scan functions?
Domain scan - what does it use to scan the network - dns lookup? netbios name?
(its trying to scan computers in one of our DNS zones - which dhcp registrations are not made to)
In Service desk 6 when you look at the list of Workstation assets the workstation name is the computer name - and we can do on the fly scans very easily - i.e checking for software updates etc.
but with Service Desk 7 the workstation name is the FQDN fully qualified domain name. - We need this to show just the computer name.
How can we change how the domain scan functions?