Defining Approval rules for Change Types
I want to create my own change types and determine if approval is required or not. I noticed when I submit a STANDARD change, it is automatically set to Approved. Where is this defined? If I wanted to create a change type called, "Enhancement", how can I made that automatically approved, too?
In that same regard, I want to automatically add specific CAB groups to certain types of changes, so the submitter does not have to do it - themselves. A brief description of what I want setup is below.
Normal - No CAB review needed, auto approved
Enhancement - various CAB review based on Category/Sub-Category , approval needed
Emergency - No CAB review needed, approval needed
With my "Enhancement" Change type, if the Category of the change is "Network", I want the Network CAB members automatically added to the change. If the Category is "Servers", I want the Server CAB members automatically added. I don't want the change submitter to have to do this manually.
Also, depending on Category, Sub-Category, Impact, Urgency and/or Priority, I need the APPROVERS to be different levels of management. LOW IMPACT changes can be approved by a department manager, etc. HIGH IMPACT need IT Director approval, IN ADDITION to the applicable department manager. A hierarchy of approval management structure needs to be defined in the product. It doesn't make sense for my "Director of Human Resources" approving Firewall OS changes, etc. The "Director of Network Operations" should receive that notification, etc.
In that same regard, I want to automatically add specific CAB groups to certain types of changes, so the submitter does not have to do it - themselves. A brief description of what I want setup is below.
Normal - No CAB review needed, auto approved
Enhancement - various CAB review based on Category/Sub-Category , approval needed
Emergency - No CAB review needed, approval needed
With my "Enhancement" Change type, if the Category of the change is "Network", I want the Network CAB members automatically added to the change. If the Category is "Servers", I want the Server CAB members automatically added. I don't want the change submitter to have to do this manually.
Also, depending on Category, Sub-Category, Impact, Urgency and/or Priority, I need the APPROVERS to be different levels of management. LOW IMPACT changes can be approved by a department manager, etc. HIGH IMPACT need IT Director approval, IN ADDITION to the applicable department manager. A hierarchy of approval management structure needs to be defined in the product. It doesn't make sense for my "Director of Human Resources" approving Firewall OS changes, etc. The "Director of Network Operations" should receive that notification, etc.