How does SDP SLA works
hi,
How does the SLA in SDP works? I created a rules in SLA and enable escalate level 1 - 4 then test create a request ticket and wait for for a time to escalate but it seem's that there is no pending request in my account but i see it in over due. How does it works? does it notify technician thru email?
Thanks
How does the SLA in SDP works? I created a rules in SLA and enable escalate level 1 - 4 then test create a request ticket and wait for for a time to escalate but it seem's that there is no pending request in my account but i see it in over due. How does it works? does it notify technician thru email?
Thanks