Auto close ticket sent via email
We want to use the email feature to send replies to and from the end users concerning open requests but dont want to create tickets from email. Is there a way to send an email with a link to the new request web page if a user sends email to the help desk?
Currently we mark the incoming ticket closed.
Just to clarify, when a user reply to an open ticket it gets added to their ticket but if a user sends a new email the help desk will reply something like:
"Please log into http://helpdesk:8080 to open a new ticket."
Thanks in advance.
Currently we mark the incoming ticket closed.
Just to clarify, when a user reply to an open ticket it gets added to their ticket but if a user sends a new email the help desk will reply something like:
"Please log into http://helpdesk:8080 to open a new ticket."
Thanks in advance.