Schedule automation with approval only to weekdays
Hi, I run a daily report of certain users and then created an automation to delete users that was found in the report. I have configured a Business Workflow to send an approval before deletion, but I can't find anywhere to schedule the automation and
Integration SDP Created notes on requests
Hello, I have 2 questions regarding the notes that ADManager creates on ServiceDesk requests while using the Create user function. First, I'd like to know if it's possible to make the note come from System or something like that, instead of myself as
How can files be protected from Unauthorized Access?
Password encryption for File Protection is essential to secure sensitive business and user data from unauthorized access, data breaches, ransomware attacks and compliance risks while ensuring overall data security. Do you know if this can be achieved
Is there a connector between Power Automate and Servicedesk Plus On premises?
I just found that there is a connector for Servicedesk Plus Cloud and Power Automate (https://learn.microsoft.com/en-us/connectors/servicedeskpluscloud/,) but, can we use the same for On premises version or how do we achieve this?, We are exploring external
Order of SLAs or priority of SLAs in Incident
Hello, In the SLA > Incident configuration, we added new SLAs: "Critical, Major, Standard" under Incident. Actually, there are already other SLAs created by others previously, but the ones I created are at the bottom. I would therefore like to know if
Creating a custom view using Additonal Fields
I cannot figure out how to create a custom filter using additional fields. For example, I want to create a filter on Project Tag which is an additional field we created (among a few others). We do not see Additional Fields for those we have under Requests
Server Migration - Asset Explorer
Hello, We currently have our Asset Explorer on a Windows 10 machine. We want to migrate it to a Windows Server with all the assets and it's configuration. What are the steps necessary to do this? Also we have Endpoint Central agent installed in these
Docker Monitoring with Applications Manager
Hey folks, quick question We’re a mid-sized company running a mix of Docker containers across a few Linux VMs for internal apps, APIs, and some Java-based services. We’re evaluating a few monitoring tools, and I noticed that ManageEngine Applications
Let's Encrypt RFC2136 CNAME update
Hello, I’m trying to setup Let’s Encrypt using RFC2136 for DNS-01 updates. Our DNS zone however is unable to use RFC2136, so we created a new zone to use for CNAME from the main zone. However, we are unable to update the records seeing as the Let’s Encrypt
Feature request - APP - Receive items against PO
I could be missing a trick here but it would be great if from the Asset Explorer app we could scan and receive items against the purchase order rather than having to do it from a browser
Discover Smarter Navigation with Driving Directions
Finding accurate routes and reliable travel guidance has become an essential part of everyday life. Whether commuting to work, planning a road trip, or exploring a new city, having access to clear and efficient navigation can save both time and stress.
Why Five Nights at Freddy's 4 Remains One of Horror Gaming’s Most Terrifying Experiences
When Scott Cawthon released Five Nights at Freddy's 4, the series took a dramatic turn. Instead of placing players inside a security office filled with cameras and electronic systems, the game traps them inside a child’s bedroom. The familiar feeling
From AD management to identity governance: 20 years of ADManager Plus
ADManager Plus turns 20. What started as a tool to simplify AD management has evolved into a complete identity governance and administration platform trusted by over 37,000 organizations worldwide. Over the last two decades, enterprise identity management
Geometry Dash: The Ultimate Rhythm-Based Platformer Challenge
Few platform games have managed to capture the attention of players worldwide quite like Geometry Dash. Combining fast-paced gameplay, energetic music, and intense level design, this iconic rhythm platformer delivers an experience that is both exciting
Wake on LAN for Mac systems
It would be incredibly useful if the Wake-on-LAN feature could be enabled for Mac systems. Macs can't wake over the network from power off (by design) but they can wake if they're asleep. My mac systems have an automatic power on task set so that if a
Endpoint Central's Security Suite just levelled up
We're excited to announce that the Endpoint Central security suite has introduced significant enhancements to Endpoint Privilege Management (EPM), Device Control, and DLP. This brings four powerful upgrades that give IT administrators greater precision
Populate picklist with external data
Hi, I am currently working on building a request workflow that needs some drop-down fields that are going to be populated with data accessed via REST API, I am aware that custom schedules can send API Requests to external services via python or deluge,
Selecting of Approvers
Feature Request: Ability to add approvers to incident templates the same way it is for service catalog templates. Should not have to create individual workflows to accomplish the approval of an incident template based on who the approver would be when
ADSelfService Plus Fixes and Enhancements [2026]
Release Notes for build 7000 (June 23, 2026) Feature Microsoft Entra ID support: ADSelfService Plus now extends its capabilities to Microsoft Entra ID, helping organizations protect and manage cloud and hybrid identities from a single console. Self-service
Manage Licenses: How to add licenses per user?
Hi. We have a number of software licenses that are per user: each user can install on multiple devices. Which metric should I choose? I have tried both single user and multiple user but it still counts all installs of the same user to the total number.
Lookup Fields: Link to other module tickets
Is it possible to add a new lookup field in a form which allows the user to select and existing request, problem, release, change, or project? Use Case: New project request which is related to an existing or past project. The user can be prompted to select
Configure SLA
Hello, We would like to configure the following in the SLA: Major (critical service degraded) • ⏱ Response: 1 hour • ⏱ Resolution: 8 hours / same day Request / Support • ⏱ Response: 24 hours • ⏱ Resolution: 3 to 5 days Has anyone encountered this issue
Restrict server web access
Hi, To facilitate remote working, I have opened Desktop Central agent access to my organisation's VPN. However, I am concerned that this presents external users with a means to attempt to log in to the management console. I think it would be a good idea
How Can we Stop Creation of Child Task if the Parent Task is Canceled through the Request Workflow?
Dear All, Is it possible, through the Request Workflow, that if we have associated three (3) tasks with a Request where each of those tasks is dependent on the other (i.e., Task 2 or Task 3 will not trigger unless the Parent Task is completed), and if
[DidYouKnow - 49] ServiceDesk Plus automatically conducts periodic checks to monitor network and database latency
Staying a step ahead matters, anticipate and act early instead of waiting to respond after the fact. Similarly, in an application, it is critical to identify potential issues and address them early rather than reacting only after problems begin affecting
Two groups same email
Hi Is there a way for the same email to create a ticket to two different groups? For example an email comes into group ABC@email.com - I need the same ticket created to groupABC and groupZZZ. I dont see a way to do that in business rules.
Decline option
Where did the "Decline Patch" button go?
Modify the interval of Monitor Group Template Dashboards
Hi mods, Any 1 has any idea how and where can i modify the intervals of a monitor group template dashboard? I need to switch it from 2 day interval to 7 days for report generation. I ve tried looking into "report Settings " , "Schedule Reports" and checked
ServiceDesk Plus Cloud very slow to load
Are there any current known issues? We're seeing very slow loading across all our ServiceDesk Cloud instances. We are on the US East Coast.
End of Support Notice – Mobile Device Manager Plus Build 11.1.2312.01 and Earlier
Effective October 30, 2026, Mobile Device Manager Plus builds 11.1.2312.01 and earlier will reach its End of Support. What does this mean? As per Mobile Device Manager Plus's End of Support policy, the EOS versions will have no provisioning of technical
Remove Category and Description from reply
When replying to a request, the ServiceDesk automatically adds in: "Category: Description:" How do I stop this from automatically being added?
Email Requester from a Task in an Incident or Service Ticket
I swear we use to be able to email the requester from a task at one point. Example: Ticket technician creates a task for another technician to complete. The Task technician needs to email the requester. If send email from the ticket, the ticket technician
FEATURE REQUEST - Auto Expand all conversations
Please can you implement a toggle or some mechanism to automatically open all conversation threads in requests? It's driving our technicians mad trying to find information and having to open each conversation element. You cannot even use CTRL-F to search
Employee field lookup in Form
I'm working on a Vendor account creation form, and one of the fields that is required is Vendor - Responsible Employee, I would like this to be a lookup value of all the users in ServiceDesk Plus, what is the best way to perform this function? I'm on
Select field for refer lookup fields
Hi, I don't remember which version it came in but I see that we now are able to create additional fields that refer to other tables (Users, Technicians, Vendors etc.) natively in the Additional Fields configuration. I have started to test this in some
Arctic Wolf Agent Mac Install
I need to deploy an agent which is a pkg file with a JSON. The command line for package creation is installer -pkg /private/tmp/AGENT/ArcticWolfAgent.pkg -target / but I don't know how to deploy the JSON file which has a customer ID. Is there a way to
Manageengine service desk plus integration with 3rd party app
Dears, My client wants to integrate Manageengine service desk plus with 3rd party app (IBM Resilient SOAR platform) . he wants to trigger action from Manageengine to create incident on Resilient based on specific criteria . For me I can write the code which will create incident in Resilient as a python code. My questions are: where should i put my code in ManageEngine ? how can i define the criteria to trigger my code ? criteria may be critical tickets opened on Manageengine or by admin order.
Cross domain groups and membership.
I have two domains (we will call them A and B). Currently my users are all in domain A and all the objects they manage are in domain B. I need to configure ADManager so the users can add computers from domain B to a universal AD group in domain A. I setup
Get inline attachment in a request note
Hi all, I wonder is it possible to get the attachment inside a comment (inline attachment) using any api endpoint? I tried the URL in the image tag "src" attribute, for example the inline attachment in the description is: "description": "<div class=\"personalize-wrapper\"
DEX 30-day trial in Endpoint Central is not working
We have an security edition of Endpoint Central active for some time now and wanted to try the DEX 30-day trial. We can not remember if we had tried it previously or not as it has been some time, we remember that it was visible on the menu bar and now
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