Dear ManageEngine Support Team,

We are facing an issue with ManageEngine Mobile Device Manager Plus on our OnePlus tablets.

Environment:

• Product: ManageEngine Mobile Device Manager Plus
• Device: OnePlus Tablet
• Android Version: Android 15 (OxygenOS)
• Enrollment: Android Enterprise (Fully Managed / Device Owner)
• MDM Server Version: 11.2.2605.20
• MDM Agent Version: 26.06.02

Issue:
After enrolling the device into MDM, the tablet works normally during use. However, if the device is powered off manually or shuts down due to low battery, it fails to boot properly when powered on again. The device continuously restarts (boot loop) and can only be recovered by performing a factory reset.

The issue is reproducible. After the factory reset, the device works normally until it is enrolled in MDM again.

Please let us know if this is a known issue and advise on the recommended solution or troubleshooting steps.

Thank you.