Here is my scenario:

When I create a new request on behalf of a user (who has an email address), and the request contains an attachment, the attachment is not included in the notification email sent to the requester.

In other words:

• The technician creates the request.

• The request includes a file attachment.

• However, the attachment is not delivered in the email notification.

Could you please let me know:

• Whether this behavior is a system limitation, or

• If there is a configuration option to allow attachments to be sent in notification emails?

Maybe I don't know. If you know, I would be grateful if you could guide me. Or if this feature doesn't exist, I would be grateful if you could include it in the software in the future.

Best regards,