HI there,

my case is really simple. i have set 3 user additional field and i have mapped them as my LDAP attribute. that part is done. the additional infos were already imported correctly from LDAP to SDP.

now i want those 3 fields to be populated automatically when a requester was creating a ticket.

i have added 3 user additional field as well as Request additional fields. the name was exactly the same as user additional fields (NIK, Nama, Area)

now i know my task is to only populate those fields in a form when a user load it

i found this article but it doesn't tell me how to get that "COLUMN NAME". my case is similar to this article

i'm really confused right now. what am i supposed to do with the script? 

can you guys guide me step by step?

i'm new to sdp 

i'm using enterprise edition v15.2 on-premise

thank you

additional info:

i already included those field in a template. i'm using default request template