SupportCenter Plus vs Others
Hi, I have already documents of ServiceDesk Plus vs Others, do you have similar documents for SupportCenter? They were requested by a Customer to decide the pruchase. I know both applications are similar, but I hope i dont need to modify the docs I have. Thanks.
Bluecoat Proxy Logs
Hi Guys, Currently we are using bluecoatSG 510 proxy servers running with 5.2.4.8 and we have logs in .gz format we need to get the following reports from bluecoat proxy logs 1) we want to run the reports for particular department users (like sales, marketing etc from Windows AD) between specific time frames 2) We don't want to display logs for all feed URL's in Reports 3) We are also looking for total no. of his for single URL for particular user 4) Is there anyway we can check user is always monitoring
Directly opening requests from search results
Hi support, At present, if a Support Rep searches the requests for a given word, SC+ returns all the results which match the search criteria. Would it be possible for you to add an option or change the functionality so that, if there's only one result returned, the result opens automatically rather than showing there's only one result returned? Whilst this may seem a small thing, it would be yet another minor improvement which would make the system even more useable. Thanks in advance, Andy
No live data from checkpoint firewalls
I am no longer getting details from my checkpoint firewalls, all i get is Data available on 7 Nov 2008, adjust calendar. I've checked the data on the server and it is correct. Kind Regards Colin Hickey
Quick Request Templates
Hi, Just wondering if there is any plans for the following... We would like to be able to create quick request templates based on technician, rather than the global templates that we are able to do now. Thanks, Davey
PIX not displaying interface stats
Hi-- I added a PIX 520 to opmgr without issue ( blue star next to device and device info came up fine ). But i still have no interface stats. I've removed the interfaces, added them back, removed the PIX and added it back. OpMgr classified the PIX as a desktop and i don't see any information about the interfaces when i click on them. should i? thx
Cant save templates after making changes
I made a change to a request template. Saved it. then went back to make a second change. I am unable to save any additional changes. When i press any one of the save options at the bottom of the screen nothing happens, and nothing new is saved. this has happened three times - on the first template, i deleted it and started over, and it happened again. and then i tried another one and it "failed" the same way... Any ideas?
"Teamleader" to view requests from a certain Group
Hi, We have different departments, and the head of each department would like to see what requests have been raised by their people. Can you think of a solution for this? Many thanks, Regards, Florian
ae_scan.vbs errors msxml3.dll '80070005'
We are running this script from the login script in our domain, for some reason it just stopped working today with the error (Access Denied, msxml3.dll 8007005). I have done some searching and found similar errors which suggest changing the line set http = createobject("microsoft.xmlhttp") to set http = createobject("MSXML2.ServerXMLHTTP") this seems to have solved the problem and the script is now working again.
SLAs and monitor sub groups
Hi, currently it's only possible to assign an SLA to a "Business Group" being a top level monitor group. Do you have any plans to implement SLA assignable per sub group? If not, then take this posting as an urgent feature request. Best regards, Ingmar
There are 2 bug in Asset Components
Hi! SDP Version : 7.5.0 Build 7500 There are 2 bug in Asset Components. Screenshot included. Thanks.
7.5 Migration Issues
List of issues that have been reported in migration of 7022 to 7.5 Error while taking a backup when the 7.5 migration patch is applied. This was the most occurring problem and has been fixed and an updated patch has been released. Most of the other issues that had been reported regarding migration failure are as follows. 'Exception while inserting NULL into GlobalConfig'. This happened in 3-4 customer environments. When we got the data and migrated it ourself, it went through successfully. Some of
Institutional Bios - a summary of of the nation�s promising
A beginning prospectus on NY Institute of Technology, CA College of Arts, and Drake State University Drake State University of Rockford, Illinois Drake State University was established through the combination of community international efforts. A multi-centered, multinational focus is an integral area of all degree programs at Drake State University. Established to promote academic enrichment and advancement, central to the mission of Drake is its one of a kind capability to accommodate a wide array
Servicedesk 7.5.0 Remote Assistance Security Breach
I have just installed servicedesk 7.5.0 with the latest build (7501) and have got the remote assistance working. however we cannot go live with this feature as it is a massive security breach as the user gets no notification that someone is viewing their screen. Please can some sort of message or popup be included in the next release that the user can click on before an administrator is allowed to control the PC- we are currently stuck on version 7.0.0 build 7022 and cannot upgrade due to this 'feature'.
Customer Portal - Client access rights
Hi support, I'm aware that you can set whether a contact is able to see only their requests or all the requests from their account and/or sub-account(s), but is it also possible to set whether or not they can see solutions and raise/respond to requests? Thanks in advance, Andy
SDP 7.5/7.5.01 Unable to log in after logging out
I have upgraded a test system to 7.5 and then 7.5.01. We are using AD passthrough authentication and the problem happens on any IE version or operating system. The problem doesn't happen on build 7022. The problem I'm experiencing is that when a user logs out of SDP, they are unable to log back in. It comes up with the message "username or password is incorrect" which is absolutely not the case. The correct domain is selected. Anyone else experienced this?
SNMP with Windows Nt 4.0 server
Hello : That dont catch information of the system. I see de possibility about of script (.bat) You have some script for this or some how to for catch Windows nt 4.0 compatibility information to appmanager ?? Soon as possible thank !! daniel Mu�oz
Hotfix 7502 Released
Hi Users, The upgrade to 7.5 has been released. Have a look into this for further details http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=& Thanks Shanmugam PL
SSH protocol mismatch
Hi, When trying to monitor a Linux server trough ssh using private key, it fails connecting. The "Diagnose the Problem?" shows : Authentication Information SSH Version : 1.99 Check whether the PasswordAuthentication is set as yes in /etc/ssh/sshd_config file.Kindly set it as yes and restart the SSH daemon.More Info >>. The ssh version is in fact "SSH-1.99-OpenSSH_3.9p1" Do you have any clue on why this isn't working? Regards,
Assets with own additional fields
We don't want all the assets to share the same additional fields, for example: you want to specify the speed of a printer to 12 ppm, so you create an additional asset field called 'Speed', but then you can see the same field when opening a monitor, a keyboard it is very confusing. One should be able to define additional fields that belong to certain component category only
Sub-Group permissions
Hi, How can I give permissions for a Sub-Group to an operator? Regards, -- Ali
Additional Request Fields
Is there a way to create additional fields in a Request and then specify which section of the Request under which the fields would be placed? For instance, I would like to add a field for users to input their Cube Number in the Request since they move frequently and we don't attach that information to the user profile. This field would be most appropriate under Requester Details, along with their name, but instead it is placed under Category Details with the Category, Sub-Category, and Item fields.
Can not login to Service Desk Plus - domain not found
I have installed SDP version 7.5 and after trying to import Active Directory users I am unable to login as administrator or guest. Login screen shows "domain not found" in "Log on to" list. When I click "login" button popup window appears with message "undefined". Screenshot of error message is attached I am setting up production environment to release for user testing. This problem is affecting go-live date.
Due by Date changing to Jan 1, 1970
Hi, I upgraded SD Plus to 7502 from 7501 and i noticed that all the requests with priority "Very Low" (priority with no SLA), the Due by Date changes to Jan 1, 1970. Earlier, this used to be blank which was the correct thing to happen. Please help to fix this. Regards Samad
splitting a request
just wanted to check from the list of conversations for a request, if i want to split one conversation as a new request, it automatically goes overdue although the due date is not yet reached. any idea??? thanks
Problems with workstation remote control
Problems with workstation remote control This error happens when it tries to install the agent controller. FAILURE :Problem while connecting Workstation. Please report the problem to the system administrator, with the Error Code - 1,229,006,069,796.
Remote Desktop Sharing in servicedesk
How does one get the remote desktop sharing configured/working? I have looked through the admion manual and could not find it.
Notification Rules templte Title bug
When creating a templete for when a reply is received for a request, I have the subject set as the following: Ticket: [##$RequestID##] Replied: $Title Now, one would expect that "$Title" would be simple the Subject/Title of the ORIGINAL request that $RequestID refers to right? nope. $Title is a running history of all the previous SUBJECTS of the emails. Example: I create a new request with the Subject simply "test". and suppose I reply to a ticket that has the following Subject: Ticket [##2833##]
7.5 : Asset Next Scan Schedule showing Not configured..
We just updated to 7.5.0 Build 7500 and our Asset next scan scedule is showing not configured. (Didn't work before either.. ) No matter how many times I try to set it; it always shows the same thing. I've tried Enabling and disabling scheduled scan, I've tried changing times. Nothing makes it stick. Any ideas?
Solutions why the change and a little irrate
The solutions part of the helpdesk was very good in previous versions. I have no idea why you changed something that was easier to navigate by browsing the topic by the links on the front page to the drop down system you have implemented. It's just horrible. The remote is another story. Two fixes for a new upgrade? A joke! And being a paid customer and not getting a response to a support ticket is unacceptable. We have another enterprise paid site so we have two licences and copies of servicedesk.
Templates for technicians will not allow 1 field to be added
Version 7.5 I have a field I have created in the requests form and when I attempt to add it to a technician template, it puts it on the form and allows me to save it but then when I go out and back in, it is back in the "Drag and Drop" area. I have empty fields in the form which I can drop it into but it just won't stay in there! On the same template when I go to the requester tab it has greyed out all of the drag and drop fields so I cannot add them to the form at all. All this is really frustrating,
Bug in Availability Report
Hi, I found a bug in Availability reports. When I click on the availability pie chart of a switch element (see image device_snapshot.jpg for a real example) to observe the detailed report, it shows me a report with a state diagram containing blue unmonitored bars, and without the name of the element in question (see availability_report.jpg). However, if I click on the icon in the upper right corner of the availability box for last seven days (7>), it gives me the correct information (see availability_report_2.jpg).
starting explorer using the notification profile
Hi all, Can anyone tell me how to do this, i want when a service or server goes down, that opmanager starts up explorer, must be simple i think but it does not work. Heelelp?
Cannot add linux monitor
I am having issues with some existing monitors. I am getting "Login Parameter incorrectConnection reset ". When I try and recreate the monitors I get an error about the PasswordAuthentication in SSH_config. These are all set to yes but I still am getting errors connecting. Isaac Kim
Security
Does AD Manager Plus have a report to track Logon / Logoff history on a computer or user? Todd Demers
Disk Space
Hi, I'm trying to monitor disk space so when the limit goes above a certain percentage or amount I get notified via email, however, I can't get this to work. Anybody any ideas?
"Switch Port Mapper" for SAN Switches
Hi, I added my Brocade SAN switch to OpManager and I would like to associate ports to servers. The "Switch Port Mapper" fonction seems to only recognize network mac-addresses. Is it possible to associate the fiber channel switch port manually ? If not, is this function planned ? Best Regards
How it is possible to restore initial customisations of the
Hello. In system SD reports there is one report which there is no possibility to delete. I so have thought, it can be the system report which has been changed by someone from technicians. There is any possibility to define that it for the report and to restore its initial customisations?
ServiceDesk Plus (Issues with PM tasks and IE)
Hi All, I've been using ME ServiceDesk Plus since late last year but recently have experienced a couple of very annoying issues. Firstly, I have about 15 PM (Preventative Maintenance) tasks set up to run on a daily or weekly schedule. For some reason, they run fine for a while and then just stop - no mails are sent and no new tasks raised. I've tried server restarts etc but no change. All other mail from SD+ are sent through exchange without issue - it's only the PM tasks that are not working. Secondly,
Unable to log on as Admin after Upgrade
I just updated from Version 719 to 722 and then to 750 and applied Hotfix 751. Users can still login, but I can not login as Admin anymore. I did choose local Authentication, but it still wont let me in "Username or Password is incorrect" I logged in as a technician who has got Admin rights as well, and changed the password. Still no luck. Please help urgently,
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