Request Filters
7503. Just getting the system into production and I am having trouble or have feature requests with the filter list.
1. It would be nice to be able to choose "me" from the list when the "Technician" or "Requester" is chosen as the criteria. I'd like to be able to create global filters that all technicians can see that are related to any one of them. Say, a filter than shows all of their open tickets as well as all unassigned rather than being only able to choose a specific Technician from the list.
Is there a way to do this?
2. I've had issues where renaming a filter makes it stop working and it then needs to be recreated. Other users have reported the same.
3. I think this has been reported elsewhere, but sometimes when viewing a filtered request list users are reporting that when they click on one request they are taken to another. I have seen it where clicking on one request takes it to another in the list, clicking on that exact other one in that list after going back takes it to the opposite. So, this may be an issue of links being switched when the page is rendered with the filter applied.
4. I'd like to be able to remove some of the default filters from the list. There are far too many and a number of them aren't useful. The admin should be able to customize all global request filters. So, that's a feature request if it's not already on the list.
5. Having two filter buttons is probably redundant. Having just a "Manage Custom Views" button is probably sufficient.
6. How about a way to customize the default request list contents and sorting? All technicians should be seeing Priority and Site in our setup and even though I have instructed everyone on how to do this, I'm guessing there are still techs that haven't made this change.
That last one wasn't related to filters, but I was on a roll. Here's another non-filter related one:
7. When searching requests in the left Search pane, if you put a full ticket number in it comes up fine in the search results. However, searching for only part of the ticket number (say, "212" looking for request "100212") does not produce the proper tickets in the search results.
Thanks,
-gjaynes
1. It would be nice to be able to choose "me" from the list when the "Technician" or "Requester" is chosen as the criteria. I'd like to be able to create global filters that all technicians can see that are related to any one of them. Say, a filter than shows all of their open tickets as well as all unassigned rather than being only able to choose a specific Technician from the list.
Is there a way to do this?
2. I've had issues where renaming a filter makes it stop working and it then needs to be recreated. Other users have reported the same.
3. I think this has been reported elsewhere, but sometimes when viewing a filtered request list users are reporting that when they click on one request they are taken to another. I have seen it where clicking on one request takes it to another in the list, clicking on that exact other one in that list after going back takes it to the opposite. So, this may be an issue of links being switched when the page is rendered with the filter applied.
4. I'd like to be able to remove some of the default filters from the list. There are far too many and a number of them aren't useful. The admin should be able to customize all global request filters. So, that's a feature request if it's not already on the list.
5. Having two filter buttons is probably redundant. Having just a "Manage Custom Views" button is probably sufficient.
6. How about a way to customize the default request list contents and sorting? All technicians should be seeing Priority and Site in our setup and even though I have instructed everyone on how to do this, I'm guessing there are still techs that haven't made this change.
That last one wasn't related to filters, but I was on a roll. Here's another non-filter related one:
7. When searching requests in the left Search pane, if you put a full ticket number in it comes up fine in the search results. However, searching for only part of the ticket number (say, "212" looking for request "100212") does not produce the proper tickets in the search results.
Thanks,
-gjaynes