Business Rule not firing
Hi All,
I have a single business rule. It checks to things
1./ Category = Desktop Applications,
2./ Department = Claims or Operations
Then
place in group Desktop Support Melbourne
When a claims users raises a problem using the desktop template which default group is Desktop Support, it stays in Desktop support.
Is what I'm trying to do possible and have I done it the wrong way?
Regards
John
I have a single business rule. It checks to things
1./ Category = Desktop Applications,
2./ Department = Claims or Operations
Then
place in group Desktop Support Melbourne
When a claims users raises a problem using the desktop template which default group is Desktop Support, it stays in Desktop support.
Is what I'm trying to do possible and have I done it the wrong way?
Regards
John
Topic Participants
JohnLouden
Bradley Munsen
ServiceDesk Plus
Dave Mackey
vladare