E-Mail Managed Response
Hello Forum,
I would like to setup and test the E-mail reponse here is what I am looking for.
1.) Instructions to set this up. I assume in need a working incomming email.
2.) When I receive an email from our generic support email I would like to accomplish the following
2.1.)create a case and email this to select support reps.
2.2.)send a canned response to the recient who sent the orginal email to the generic support email.
2.3.)since we use this email to respond the the originator will our reponses be added to the case automatically? I do not want replies to create anthor case if we CC to the support email in our reply.
3.) I am currently runnnig 7009 do I need to upgrade to 7012?
Any assistnace would be greatly appreciated.
I would like to setup and test the E-mail reponse here is what I am looking for.
1.) Instructions to set this up. I assume in need a working incomming email.
2.) When I receive an email from our generic support email I would like to accomplish the following
2.1.)create a case and email this to select support reps.
2.2.)send a canned response to the recient who sent the orginal email to the generic support email.
2.3.)since we use this email to respond the the originator will our reponses be added to the case automatically? I do not want replies to create anthor case if we CC to the support email in our reply.
3.) I am currently runnnig 7009 do I need to upgrade to 7012?
Any assistnace would be greatly appreciated.